Wine & Beverage Depot
Ratings: 34 | Reviews: 30 | Display Reviews Only:
Reviews by donniecuffs:
3.1/5 rDev -26.2%
quality: 4 | service: 1 | selection: 4 | $$$
***PLEASE, PLEASE READ THIS REVIEW***
I do my best to keep my BA journalistic integrity at the highest level, therefore I can not rate this store lowly in the categories of quality or selection, for it is certainly a highly-rated store in those aspects. However, I NEED to spend some time to describe the experience...and service...I received after visiting this establishment for the first time last night. In short, the service was downright appalling, but you should please read on, and decide for yourself...
After picking up a few nice finds, which included a 12oz 4-pack of Great Divide Yeti Imp. Stout, I made my way over to check out, and after completing the transaction, noticed that I had been charged $13.99 for the Yeti, when on the shelf it had been marked at $11.99. Since my wife was picking up some wine for another family party she had to attend the next day and I had some time to kill, I decided to head back over to the aisle to make sure that I hadn't made a mistake. Sure enough, clear as day, $11.99. I then proceeded to inform the young woman whom I had dealt with at checkout who, truthfully, was very nice, albeit unhelpful. She informed another young man (caucasian, mid-20's, skinny, parted brown hair, acne), who apparently must have been the shift manager. After the woman kindly checked the shelf herself and informed him that I was right, here is a near-replica of the conversation that transpired:
Him: (belligerently) Ya see, it doesn't matter what the shelf says..what's in the computer, is in the computer. That's what you pay. You either exchange the beer for a complete refund, or live with it.
Me: (kindly) But what about the tag on the shelf? Do you mean that you're going to leave a deceiving pricetag on the shelf?
Him: (stand-offishly) Oh no, I'm going to switch it...after you leave.
Me: (disbelief) Wha...
Him: (cutting in) Like I said pal, I can't do nuttin' for ya. You gotta deal with it.
Me: (in resignation) You know, this is the first time that I've ever been to a store, liquor or not, where the store made no effort to fix a price discrepancy.
Him: (stand-offishly) Whatever. That's the way it is, dude.
Me: (now annoyed, and leaving) Ok. Don't hurt yourself working too hard.
Him: (under his breath, walking away) Don't worry...I won't.
PLEASE, PLEASE, PLEASE take heed of this deplorable display of ridiculously poor and insulting service. My wife, who is an angel and can't hurt a fly, stood there, mouth agape in disbelief at what this guy/kid was saying. Don't get me wrong..$2 in the grand economic scheme of things is nothing; I'm no miser, and wasn't planning on having a seizure over it. But at the very least, the hired help could have acted a little more cooperatively, e.g. something to the effect of, "Hey man, I'm so, so sorry about this, but I'm not authorized to make price changes, and I feel very bad about this. Can I at least give you a free bottle opener or something?", or something remotely similar. I would have refused a free opener, and in all likelihood, whatever he offered, but at least I would have appreciated the token effort, and it would have made a solid first impression, hence making me want to become a repeat customer. In the end, the exact opposite happened. I don't care if this store surpasses Oak Tree and Boonton as the pre-eminent purveyor of fine beer in NJ....I will NEVER...repeat NEVER...go back and spend a nickel. Fellow beer geeks, please take heed, and when you are treated like this, please let others KNOW about it. In short, this type of service, regardless whether it's at a 4-star restaurant or liquor store, should NOT be tolerated. This is, by far, the angriest review I have ever written on BA.
08-30-2009 06:27:56 | More by donniecuffs
More User Reviews:
5/5 rDev +19%
vibe: 5 | quality: 5 | service: 5 | selection: 5 | $$
The best beer store I've found in NJ. Great staff, always on top of the new stuff they get in, and a pretty glorious selection of bombers and single bottles. They get in some harder-to-find stuff, but you have to get lucky, as it goes quick. I was able to get a bottle of Dogfish Head 120 Minute, but missed out on the Stone Enjoy By 4/20 IPA.
05-05-2014 19:40:29 | More by lbraschi
4.66/5 rDev +11%
vibe: 3.5 | quality: 4.75 | service: 5 | selection: 4.75 | $$$
Having just moved into Essex county, I find myself shopping here more and more. Well staffed, and friendly with helping match you to what beer you are looking for. Everytime I walk in, you are greeted with a smile and a hello. Selection is very well organized, the front wood structure is normally reserved for new bottles, and a very large seasonal selection located to the left of the registers.
Having bought many kegs here as well, they are very fast with communication and do everything in their power to get what I'm looking for.
As others have said, they tend to be a buck or two higher than some in the area, but they also have more than the whole area, so for many of the beers in question, it is not an apples to apples comparison.
08-08-2013 03:31:56 | More by Iamstryker
3.86/5 rDev -8.1%
vibe: 3.5 | quality: 3.75 | service: 4 | selection: 4 | $$
Typical dirty and dingy highway style liquor store with a big selection of craft sitting out on a warm floor and a much smaller amount of that beer stored in coolers. My cold 6 pack of Flower Power was fairly reasonable for the area at $11.99, but it was definitely not very fresh. I didn't see much staff on the floor but the cashier was very nice and helpful. I wouldn't go out of my way to shop here unless I know when to ask for something limited they may have (not on the shelf) at the time. Then again I have other options that are more convenient so that is probably a factor. This store does indeed have a good selection. If I was in the area and wanted some craft beer I'd stop again. If my next hoppy beer purchase lacks freshness, I might avoid this place for future hoppy purchases.
07-26-2013 02:52:51 | More by koopa
4.21/5 rDev +0.2%
vibe: 4 | quality: 4 | service: 4 | selection: 4.75 | $$$
This is a very solid beer store, awesome selection of bombers, large floor piles of stock, usually has or gets those rarities that I am sometimes looking for. The cashiers are always ultra friendly, as are most of the employees.
I used to travel hare from many miles away since it was the best I could find for all of those attributes, along with several friends. I have since found a closer and comparable store closer to home which has lessened my need to travel here.
The main issue I have here are the prices, have found some bombers here that are 2-6 bucks more that the same stuff I get near my home, almost seems like price gouging sometimes. Can't comment on the fairly popular stuff, other than their Sam prices are very good.
A very nice store overall.
05-11-2013 19:42:46 | More by MAN615
4.14/5 rDev -1.4%
vibe: 4 | quality: 4 | service: 4.5 | selection: 4 | $$
I hit this place on the way home from a wake in Rockaway.
There was a young girl and guy behind the counter when I walked in and they both said hello as I walked in. Being from Long Island I was there for Flying Fish beers and whatever else I can't get locally. The guy asked me if I needed help and I told him I was looking for Flying Fish. He came from behind the counter and led me to the beer. He told me that if I didn't want to commit to a 6 pack I could get the beers from their single section. The single section was well organized and had prices marked for single bottles. I got myself a nice selection of Flying Fish as well as several other beers I normally couldn't get at home. If I ever find myself near Totowa again, I'll be sure to stop here for more beer.
01-07-2013 01:23:31 | More by JoeyBeerBelly
Wine & Beverage Depot in Totowa, NJ
93 out of 100 based on 34 ratings.