The Andersons General Store
Ratings: 50 | Reviews: 40 | Show All Ratings:
2.86/5 rDev -31.6%
vibe: 3 | quality: 3 | service: 1 | selection: 4.5 | $$$
This place has one of the best selections in Cbus, but due to terrible customer service, I will no longer be shopping there
Last night I called to them to see if they had received any Backwoods Bastard and the clerk on the phone assured me that indeed they had two four packs left. When I arrived in the store, I approached the same gentleman that I talked to on the phone and he went and got a four pack of the beer for me.
At this point, I decided to go talk to the beer dept. manager about KBS and whether he would taking names for reserving some bottles when Anderson's received them since they usually go within an hour or so. He told me that his policy is first-come-first-serve and that he would not be taking any names. This is understandable, but I thought I'd ask since some stores around Columbus do exercise this practice.
At this point, he realized that I was holding a 4-pack of BB in my hands and asked me sternly "Where did you get that?" I told him that one of the clerks had given it to me when I asked if Anderson's had any left. Immediately he grabbed the beer out of my hands without asking for it or anything! As he walked towards the store clerk, he said that this was reserved for someone else. He reprimanded the store clerk for not asking him first and the store clerk apologized to me and to him, but assured the manager that they had several 4-packs left. The manager said it didn't matter, they were reserved, and that he should still check with him first. The manager didn't issue any apology or explanation to me, and was more concerned about publicly reprimanding the store clerk (there were about 10-12 people witnessing this event).
This was disappointing for several reasons:
-I was mislead about Anderson's policy of "reserving" beer
-The manager grabbed the beer out of my hand, didn't ask for it, making me fee like I had done something wrong.
-The manager didn't issue any apology or explanation to me, other than "this is reserved for someone else" right after he got done explaining that this wasn't his policy
- I was not offered any consultation deal, like an opportunity to buy 1 bottle, 1/2 a 4-pack, etc
- I felt bad for the store clerk who was publicly reprimanded for doing nothing absolutely wrong, in my eyes, but was still apologetic towards me.
- I've been a long time customer (6 years) to this Anderson's store and have spent thousands of dollars on beer alone in this time frame. I also always recommend the store to someone who asks about which bottle shop I prefer in Columbus. I love this stores selection, but am disappointed to say that I will no longer be shopping there and will be recommending that people take their business elsewhere like Whole Foods down the street or Savor in Clintonville.
-This is not the first time I've had an experience like this, with the same manager. The first time wasn't as bad, but similar to this situation, I called ahead to see if they had received any Better Half. He told me that they indeed had a case but he wouldn't be selling it until 6pm on a first come first serve basis. For good measure, I showed up 15 minutes early to assure that I could get a bottle. As I approached him, he told me that he was already sold out. When I reminded him of our conversation on the phone, he dismissed it and didn't offer an explanation. Yes, this was disappointing, but I didn't make a big deal over this because I know that there are forces outside of our control (maybe he had a large line at 5pm or something that was distracting to the other shoppers), especially when retail stores receive these highly hyped beers and come up with some way to be fair. Unfortunately in the end, there are always some that end up empty handed. So I chalked this situation up to misfortune and didn't raise any complaint.
But I feel that this new situation that happened last night was unacceptable from a customer service experience, for the reasons I stated above. I don't know if there is something going on behind the scenes, if there's some inner circle of customers that get dibs, but this has been twice now where I ended up getting short-changed and this manager has treated me poorly.
I'm sad to say that Anderson's has lost a long time customer.
11-10-2012 20:30:05 | More by BeerBaron
3.88/5 rDev -7.2%
vibe: 3 | quality: 4 | service: 3 | selection: 5 | $$$
Before I get into my review, it's important to note that this location remodeled/expanded their Beer department about 3 years ago. This expansion really bumped Anderson's up from a regional chain general store to a craft beer destination in the Columbus metro area.
This store is a little off the beaten path from Sawmill Road & 161. During peak shopping hours it can be kind of tricky getting in and out of the store and back to main roads. They have a huge parking lot, however it gets near full at peak times. It's a big store because it has just about anything you'd need to get in one trip, electronics not withstanding. Compared to other stores in the area, the atmosphere is a slight turn off (for me) just because it's usually very crowded. The beer area is essentially the extreme southwestern corner of the store (if you don't include the gardening center). It consists of 5 aisles, 3-4 free-standing racks, and a big cooler in the back. It can be kind of close quarters because there are people with shopping carts and employees constantly stocking shelves. This can make it a little tricky if you want to browse comfortably.
The first aisle has some more common import beers (from every continent except Antarctica) in 4/6 packs and local brews (Rockmill, Columbus, Thirsty Dog, Hoppin Frog, The Brew Kettle, Rivertown, etc.). The second aisle has more regional craft beers (Great Lakes, Bell's, Weyerbacher, Founder's, Southern Tier, etc.). The third aisle has mostly West Coast craft beers (Green Flash, Stone, Rogue, Lagunitas, etc.). The 4th aisle is mostly BMC in 6'ers. The 5th aisle is all singles, big bottles to the left and 12oz bottles to the right. The free standing racks in addition to all the end-caps tend to have some really good, hard to find bottles. Look behind the bottles that are in front because I've found some good stuff hidden away (BA BORIS, BrewDog, Mikkeller, De Molen, etc.). The coolers along the back wall have some decent craft and import beers. The cooler in the back is primarily BMC but also some imports and craft beers that might not be in the aisles.
I can't give them a 5 on quality for one reason, they have a problem with rotating out old product in their 12oz. singles selection. 2/3 of the times I have put together a Mix-6 (no discount by the way) of singles, I get bottles that taste way past their prime. If it doesn't have a date on it, buyer beware! I would ask someone if there's no date on the bottle to see if they know when they got it in. Other than that, they rotate their stock quite often because it is a VERY high volume store so the other parts of the store almost always have in-date beer.
This brings me to service. While there seems to be enough staff covering the area, most of them don't know much about craft beer. They seem to be mostly wine stewards that are helping to stock the beer. There's a younger guy, Matt, who seems to be their "beer guy". If you can find him, he's the guy you wanna talk to -- he's great and knows about everything they have. They do tastings on Tuesday nights and have flyers for local events (beerfests, tap takeovers, brewery dinners, etc.) which is kind of cool. They don't seem to have a social media/e-mail presence that I know of... this is kind of a bummer because it makes it hard to know what new stuff is coming into the store and when.
Overall, this store has the largest selection of beer in Columbus. If you can't find the beer you want at another store in the area and it's available in Ohio, chances are Anderson's has it. The quality, with the exception of 12oz. singles, is always great. Price-wise it's about the same as everywhere else on the Northwest side. The atmosphere is a little crammed and uncomfortable during busy hours but it's something I have tried to get used to. The service could be a little better. I know wine is still their big thing but since they have the bodies there, they might as well get more than 1-2 people who actually know their beer and can properly assist customers with their beer inquiries.
09-29-2012 16:41:07 | More by xdefeatsy
3.44/5 rDev -17.7%
vibe: 3 | quality: 3.5 | service: 3.5 | selection: 3.5 | $$$
I shop in this Andersons when I'm up in the Sawmill area. I like their store a little better since they remodeled. Service seems to be ok, sometimes you find someone that's knowledgeable sometimes not. Their selection seems to be hit and miss with the rarer beers. Maybe you just need to hit the store at the right time, who knows. Prices seem to be on par with other stores though their singles prices seem to be much higher than other stores I've been in. Overall a decent selection, though I tend to prefer to support the local businesses over big stores like Anderson's or Whole Foods.
04-27-2012 16:57:25 | More by kenyj
4.63/5 rDev +10.8%
vibe: 4 | quality: 4.5 | service: 5 | selection: 4.5 | food: 5 | $$
the andersons is the spot for beer. i go there about two times a week to pick up something different. there is always something i haven't tried. the service is great there's a heavy set guy who really knows his beer. there is a great food selection for good paring. the only bone i have to pick is that their singles are a bit overpriced. overall they have well priced everyrhing but singles. they have a beer tasting every tuesday evening. the lady who does the food for them always does an extremely good job.
04-26-2012 02:17:38 | More by Doughbodyboy
3.63/5 rDev -13.2%
vibe: 3 | quality: 4.5 | service: 2 | selection: 4.5 | $$$
The atmosphere at Anderson's is great for the general shopper because it is a one-stop shop. As for my beer purchasing preferences, it was a bit crowded, noisy, etc. but nothing I couldn't handle.
The quality of beers available was excellent, and they had everything from local brews to founders, bells, dogfish head, stone, lagunitas, bear republic, southern tier, etc. All the seasonal offerings from these breweries as well as their regular brews as well.
The service was not very good and I actually found the staff to be more annoying than helpful. They obviously didn't know much about the beers they had, suggesting a bourbon barrel aged stout for a woman who wanted suggestions for a lighter beer, and telling her it was a combination of beer and bourbon. Need I go on?
The best part of the beer area is that they had an awesome selection of singles--everything domestic as well as tons of begian imports and several things I'd never seen before or heard about. The downside to the singles is that they have a huge markup, in the ball-park of 50%. For instance, you could buy a six pack of founders dirty bastard for 10.99 but the single was $3. Still, for the variety it was pretty good. I ended up buying 5 mixed 6-packs and 2 750's and it cost me $102 which is way more than I would normally pay but I was able to get access to a lot of beers I don't have back home.
11-19-2011 20:04:37 | More by pBRale
4.44/5 rDev +6.2%
vibe: 4 | quality: 4.5 | service: 4 | selection: 5 | $$
This is my local beer (and wine) store, have yet to find any other store in Columbus that can match The Andersons for beer selection. They have a great wall of singles that you can grab, which is a great way to sample brews. Lots of bombers which is always nice, they get a lot of seasonal beers which makes each visit an adventure.There are two guys there who know their beers, the rest of the folks are really focused on wine. They have a great walk in cooler if you need something cold. Every now and then they'll have a beer tasting.
11-06-2011 02:14:17 | More by stercomm
4.46/5 rDev +6.7%
vibe: 4 | quality: 5 | service: 3.5 | selection: 5 | $$
Quite possibly one of the best beer stores in Ohio, let alone Columbus. Stopped in for the first time in a while this weekend (10/15/2011). They have recently remodeled the beer and wine areas, which allowed them to greatly expand their selection. The beer section had about 6 shelves outside of the cooler with 4/6/12 packs of just about anything you could want, from craft to crap. The cooler had the obvious high volume craft beers chilled as well as the BMC nonsense. A good selection of local brews exists as well, including Columbus Brewing Co. and Elevator Brewing.
The best part of the Andersons is their large selection of singles and bombers. 2 whole aisles are dedicated this, which is probably the largest selection of singles that I have seen recently. The 12oz singles seem a little overpriced, most about 25 to 50% more than the per bottle cost in a six pack. They also stock a small amount of logo glassware, which is nice, but it would be nice to see a general store stock plain pieces as well.
10-17-2011 16:01:29 | More by JakeFrancis5150
4.44/5 rDev +6.2%
vibe: 4 | quality: 4.5 | service: 4 | selection: 5 | $$
Anderson's is the only place that I can buy great beer, gourmet food, and lumber all in the same trip.
This store has a top-notch beer (and wine) section..they really know what they are doing, and the selection of beers shows that great care is made in bringing in really great brews and at the same time balancing the selection of imported with a great mix of Midwestern beers, with a focus on Michigan and Ohio.
The beer is arranged so finding what you want is easy..kudos for the wide selection of singles as well..not often found in the Columbus market, but much appreciated if you want to try several locals.
While both stores in Columbus have a good selection, the store on Sawmill Road has a better one.
06-01-2011 04:21:05 | More by smithm1970
4.08/5 rDev -2.4%
vibe: 4 | quality: 4 | service: 4.5 | selection: 4 | food: 3.5 | $$
So I had to stop in here because of the large selection of beers I heard they had. Well, the reviews were right! I tell you what, the stores here in Columbus are nothing like the stores in Vegas! I was able to snag some Hop Stoopid, Lagunitas WTF, a few Ommegang's and a beer from Hoppin Frog called Outakilter. The guy working the floor highly recommended it. Customer service was great. He knew his beers and was willing to chat with me about different ones that I wasn't able to find. All in all, a must stop!
05-18-2011 15:35:51 | More by lancehenry
3.65/5 rDev -12.7%
quality: 3.5 | service: 3 | selection: 4.5 | $$$
Stopped into the Anderson's for the first time just to check it out.
Definitely a good selection available here, especially in the singles area. Just a ton of singles available.
I didn't find the overall selection that much better than say, Weiland's, but still a good place for beer.
One thing though was that everything seemed a bit overpriced here. Some of the singles were running a good $1 more than other places. In fact, I bought a single of Founder's Dirty Bastard at the Kroger on 161 for over a dollar cheaper than they were selling it at Anderson's.
Again, good selection, but unless I absolutely cannot find the beer at a place like Weiland's, Whole Foods, etc, I doubt I'll be back
02-04-2011 13:37:56 | More by BeerBuckeye
The Andersons General Store in Columbus, OH
93 out of 100 based on 50 ratings.