The Publick House
Taps: 36 / Bottles: 100
Cask: N / Beer-to-Go: N
Ratings: 275 | Reviews: 251 | Show All Ratings:
Reviews by eberkman:
3.25/5 rDev -27%
vibe: 4 | quality: 3.5 | service: 1 | selection: 5 | food: 3 | $$$
Well, I reviewed TPH a year ago. Gave it an 'A' (except for its then-mediocre service). Now it's time to re-review after having dinner there last night with my dad, my uncle and my brother in law.
I have to say the service has advanced from mediocre to appalling. Not borderline rude, like it's been in the past, but indifferent to the point of insulting.
Basically, it took an hour to get our food after we ordered. Not once during that time did the waitress come over on her own to check to see if we needed anything or to update us or to show any concern for the situation. We did flag her down after 45 minutes and she said, "Sorry, it takes 20 minutes usually to prepare these dishes." This is after we've already been sitting there for 45 minutes. At that point, we were also seated in view of the kitchen and could see what had to be our our meals sitting waiting to be delivered for about 15 minutes. Finally we got another server's attention asked him to check on our food, and he came right out with it. Except my dad's meal was cold. The waitress acted put upon when we found her, pointed that out and ask what could be done(took about 10 minutes to even get her attention -- no timely check back).
At the end of the meal, my dad had to deliver his credit card to her because she left us the check and disappeared for about 10 more minutes and then blew by us on her way to the register to chat with a co-worker. He delivered the signed slip and quietly and politely told her he found the service to be very indifferent. She got defensive and said, "Well, I did check back." Yeah, right. A half-hour after our food was finally there, when it would have been too late to do anything anyway.
As for the food itself, it was certainly tasty and well prepared as always, but sorry value. The beef stew looked huge at first, but at a closer glance, there were 4 or 5 skimpy bits of beef and a couple of potato bits and carrots floating in an enormous bowl of gravy with a big hunk of bread. Pretty deceptive. And a total ripoff for 17 bucks. My bro-in-law's fried oysters -- 15 bucks -- showed up with about 6 tiny oysters on the plate along with some wilted salad. Appetizer portion at an entree price. My father had the only meal that looked like good value -- the 1/2 roast chicken -- but it would have been better if his broccoli hadn't gotten ice cold from sitting around for 15-20 minutes before it was served.
As far as the beer -- as we all know, the selection is outstanding. It's tough to go wrong in that department. And I thoroughly enjoyed my Gouden Carolus Tripel on tap, as well as my McChouffe. At the same time, however, Publick House seems to have stopped paying attention to small details. A lot of the beers that should be served closer to cellar temperature are being served ice-cold like a Bud Light draft at Bennigan's. That's something that would have never happened 2 years ago. And the pours aren't quite as artful as they were a year or two ago -- a lot of ales that are supposed to show some head show none.
But management couldn't give a shit. The place is always jammed past capacity, there's always a wait for a table and they're making money hand over fist. As long as the hipsters and and 20something post-frat Fidelity workers keep coming to be seen, the owners could care less if their loyal but more discerning customers give up on them. Pains me to say it, but I'm reaching that point. I'm close to saying screw 'em.
Oh yeah -- they have a chalkboard sign overlooking the dining room imploring us to "remember our servers." That takes a lot of nerve when our servers couldn't give a shit about us. Nonetheless, my father was generous enough to leave a 15 percent tip (he insisted on footing the bill), which I would have never done, despite the fact that while I was in college I worked as a waiter in a high-stress establishment, remember how tough it is, and as a result almost never tip less than 20 percent.
04-18-2008 02:28:57 | More by eberkman
More User Reviews:
2.64/5 rDev -40.7%
vibe: 3.25 | quality: 3.5 | service: 1.5 | selection: 2.5 | $$
So my friends and I stopped here after a bar-jumping experience last weekend in Boston. Let's set the stage... All three of us are experienced beercationers who travel and pursue beer to the extreme. 2 from Baltimore and me from Mpls, so you know we know good beer and service.
This place did not have good service. I noticed the Heady Topper sign out front, bolted into the wall. So, you can imagine my surprise when I was met with denial when I asked for one. When mentioned the sign, the waitress told me they have a Guinness sign too, but didn't carry that beer. The problem was, she was so condiscending and rude that it put me off. We ordered 2 beers from the beer menu, and the waitress looked at the chalkboard and said they didn't have it. But when I pointed out that it was on the actual menu, she backtracked and attempted to spin it that either the menu or the chalkboard was wrong.
Problem is, I am the customer and how am I to know which one was correct. I have experienced rudeness at Chicago's Map Room, to the point I will never, ever go back to this pretentious and elitiest bar and The Publick House is absolutely no difference.
Boston has enough great beer bars, this one, along with it's shitty service, can easily be forgotten.
03-27-2014 02:59:16 | More by stbroome
The Publick House in Brookline, MA
98 out of 100 based on 275 ratings.