Roots Handmade Pizza
Taps: 15 / Bottles: 62
Cask: N / Beer-to-Go: N
Ratings: 3 | Reviews: 3
3.06/5 rDev -11%
vibe: 3 | quality: 3.5 | service: 1.25 | selection: 4 | food: 4 | $$
Awesome Pizza. The bar is pretty and kind of industrial. AWFUL service.
We went here with a large group of people - but hear me out! We were here for several hours and had 3 different service experiences:
There was a Hawks game on, so we showed up about 45 mins before our party to watch puck drop and have a couple beers. Their list is arranged in a fun way - by state and style - and it’s cool they focus on the Midwest. However, on the menu it lists "seasonal" next to many of the breweries. Few things irk me more than a draft list that all says ’seasonal’ and it’s difficult to find or get someone to tell you what those seasonals are. The list of "seasonal" beers is on the wall out of any sight line of a bar stool. And there are no descriptions so you are left to guess. Anyways, our first 45 minutes was good.
Then we sat down with a party of 10. I was able to get a total of 2 beers over 2.5 hours, having to track down the server for the second. I'll never judge a restaurant by an experience at a table of 10 for a birthday party during a hockey play off game, but this was pretty damn annoying.
After eating (great!) pizza, the game ended, the bar cleared out pretty well, and more friends showed up after the game so we retired to the bar. My night is summed up by waiting 20 minutes at a nearly vacant bar to be acknowledged. I was so shocked and pissed, I literally have a picture of the bartender leaning over the bar, talking to his friends, showing them his phone, and very obviously ignoring me and one other person at the opposite end of the bar.
In multiple places from multiple people, service sucked. And the staff has poor knowledge and no respect for the beer list. Daisy Cutter showed up first in a pint glass, then a goblet, and then a pilsner glass. Sofie came in a Goblet, and later a pint glass. Glassware doesnt bother me. You could serve me every beer in a Pint glass. It’s just a telling detail that glassware changed. If I want Roots pizza again, I’ll have it delivered.
*Upon a revisit (without the large group), the same bartender that I took a picture of struck again. We asked what one of the beers on the chalkboard was. He didn’t know. Then, after we ordered, he annoyingly slammed the beers on the bar and rushed away. It was not busy. Sorry for taking your time. I certainly won't be bothering any bartenders at Roots anymore. This is NOT a beer bar. Someone just wrote them a good beer menu.
08-05-2013 03:38:33 | More by Fluffheady
3.58/5 rDev +4.1%
vibe: 3.5 | quality: 3.5 | service: 3.5 | selection: 4 | food: 3 | $$
I went here while on a beer tour of the west side. I had roots earmarked for a while
Pretty wide open inside. A big bar area that wrapped around into two rooms. The whole interior had a sparse feel, but it was more for utility than cold.
There looked to be only 1 bartender at the time, so service was a bit on the slower end. While it wasn't completely johnny on the spot service, it didn't take too long to get a beer. Roots had a very good draft selection with a principle focus on midwest beers. Lots of goose island was to be had as the featured producer.
The pizza was pretty good. Certainly not the best I've had, but far from the worst. I liked the sauce on it, but the cheese was okay and the prosciutto wasn't really prosciutto as it was capicola or some other ham. The ham was still tasty, but just not what I expected.
The pizza was on the more expensive side, but all of the beer was reasonable. Solid service, I expected it from this area of the city, but it wasn't great service. It was a little bit above average and pretty decent overall
12-25-2011 17:25:28 | More by KDawg
3.68/5 rDev +7%
vibe: 4 | quality: 3.5 | service: 4 | selection: 3.5 | food: 3.5 | $$
First stop on the Sunday West Town tour...
Minimal and modern interior, large glass windows in the front. Rustic wood accents on the walls, polished concrete floors, bar front and center, with booths lining the walls. Around the corner was another dining room, and in the back as well. Patio seating along the side street. There were a couple tv's above the bar, but not too distracting. We sat in the front windows and watched life pass by on Chicago Ave.
Service was pretty good, timely with the food, though limited on beer knowledge. The beer menu was pretty self-explanatory though, and detailed with great descriptions, we had to ask what the seasonals were though. Seems that the bottle list isn't designed to rotate much.
Beer selection is exclusively regional, midwestern craft beer, with a few macros from Milwaukee at the end of the list. Though the concept is laudable, the list itself was more of a general sampling of midwestern beer, not comprehensive. You'll get 1-3 options from any given brewery, though that brewery makes 6-8 or more other beers. Some solid draft options included Flossmoor Pullman Brown, Two Hearted, Centennial IPA, Daisy Cutter, Krankshaft, Sofie, and a house brew from Two Brothers. Bottles/cans from: Argus, Bells, Capital, Founders, Great Lakes, Half Acre, Lakefront, Summit, Three Floyds, Tyranena, and more. List was organized by state (potentially tricky to navigate) though there were only a few: IL, WI, OH, MI, MN, IN.
Pizza was a bit overpriced, though the all malt crust was pretty good. "Quad Cities style" toppings... the "Big Mick" was ground beef, lettuce, cheese, onion, chopped pickles, more like a burger in pizza form... but $25 for a 16" pizza seemed high. Worth a try if in the area, but not a major destination. Definitely a family friendly place you could take a larger group to.
08-08-2011 16:57:44 | More by emerge077
Roots Handmade Pizza in Chicago, IL
- out of 100 based on 3 ratings.