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Ratings: 25 | Reviews: 21 | Display Reviews Only:
1/5 rDev -77%
They have terrible customer service and their website has issues. Here's how my experience has gone:
1. I placed an order online and change my billing and shipping addresses because I moved.
2. Then next day, I receive an email from Keith Klingler saying that I didn't enter any shipping information for the order.
3. It's impossible to place an order without entering shipping info, but I'm not that bothered. I just email him the correct address.
4. Six days go by and more order hasn't shipped, so I email asking for a status update.
5. Keith inform that my credit card was declined. (It's because he didn't change the billing address only the shipping.
6. I ask why they didn't inform me there was a problem and Terry simply apologizes and offers to cancel my order.
7. I realize I need a few additional items, I just place another order. Also, I notice their site has turned my original order into a quote, so I know it's dead. BTW, this time the website addresses has no address saved (old or new), so I enter them again.
8. This time I get an email from Terry Howery saying that I didn't enter a shipping option. (Again, it's not possible to place an order without choosing a shipping option). I choose the free shipping and my order total reflected that. Terry's email included an invoice that still had the old, original addresses on it!
9. So I emailed Terry. I said that I would like free shipping and to please correct my addresses.
10. He emailed me back with a corrected invoice.
11. 4 days later I receive my order.
12. 3 days later I receive the order again.
13. I email Terry them to inform him that I received double orders, asking for an RMA.
14. He replied and said that it''s my fault.
15. I'm contacting my credit card company.
I will never do business with them again.
08-14-2014 22:48:30 | More by benpage
4.86/5 rDev +12%
This is for MoreBeer's web operation...if they were my local store I'd probably be broke by now. Prices and selection are the best you will find. I've brewed two of my own recipe extract batches with their exctract and it is fantastic. Also brewed their Pliny Extract kit and it was awesome. Not big on kits, but like the Pliny kit so much that I've got their Pizza Port Shark Bite Red fermenting away now.
I've also bought a bunch of equipment from them and everything comes fast and is shipped for free if your order is over $59. You can't ask more than that. My go-to for equipment and any ingredients I don't buy locally.
11-30-2013 01:46:45 | More by jmlewisjr
4.53/5 rDev +4.4%
This has been my homebrew shop in the east bay for the past two years.
Great place overall, and right next door to a local brewpub = win
They have a great selection of malts and other grains. They have two mills in shop for customer use. They also have a couple flavors and types (liquid and dry) extract if you aren't brewing all-grain. Pretty diverse selection of hops and yeasts as well.
The major draw of this store is the brewing equipment though. Their starter kits are fantastic and they almost have all the incremental upgrades to get you to nano-brewery status. AND their prices on most these items are incredibly low. I highly recommend this brewstore for east bay brewers.
05-19-2013 15:23:48 | More by mxchap
4.5/5 rDev +3.7%
I went here to check it out since I haven't been there in like 12 years. They have moved since the last time I was there. They had a huge selection there. I didn't even know where to go when I first walked in. For a while I was just exploring. It was pretty sweet. I was checking out the kits and one of the guys helped me find the kit I wanted. He looked in the back for me and found the one I wanted. He was very helpful. I ended up picking up a kit for a Double IPA and a Brew Your Own magazine. Excellent Service and selection there. Obviously I have to come back in a few weeks for the bottles so I will be back again and again.
02-21-2012 03:34:38 | More by jeffjeff1
4.14/5 rDev -4.6%
Walked around into the shop area and ale industries before we were directed across the way to the actual homebrew shop. Smelled just like an ale american ale was being made.
Lots of brew supplies refrigerated yeast, hops etc. . . Lots more gadgetry than most shops. Jockey boxes to the left. Cooler w some beer, wish they carried some wine racks or coolers. They have their own, one full size, one wine fridge, but none for you. Lots of kegs, even some w pro beer in it.
Help was helpful, asked if we need some help, chill w u if u dont.
Worth visiting for the barley aroma alone.
08-15-2011 18:40:58 | More by Beerandraiderfan
4.28/5 rDev -1.4%
Took an "All grain brewing" class here a couple of weeks ago with my Father in Law (Thanks Steve! :D )
Pretty damn good selection, in the class which was a pretty damn good value they provided you with a free beer for lunch as well as some pizza and broke everything down to a fully understandable point (I am in the process of going from extract to all grain at the moment).
Incredible selection, major clone kits available, wine supplies, brewing, hardware and ingredients, oak chips for bourbon barrel home brew.
The only downside if any was a lot of the brewing setups and or hardware seemed to have a healthy to pretty healthy markup on them, I would go there for support, questions and brewing ingredients, but WOULD ADVISE doing research on eBay and other sites prior to buying any hardware there first!! You could probably find it for 20-30% cheaper elsewhere, though you won't get the support and expertise that comes from their staff!
07-20-2011 06:30:29 | More by alexhahn82
More Beer! in Concord, CA
95 out of 100 based on 25 ratings.