Ratings: 18 | Reviews: 18 | Display Reviews Only:
2.86/5 rDev -28.3%
Been in several times over the years, the service was poor - young guys who'd rather bullshit than help you out. Luckily I live close to their warehouse in Belmont, NC - that place is fantastic, killer service and huge stock on premises. I also prefer the store in Mooresville.
03-14-2014 22:33:05 | More by Mantooth
5/5 rDev +25.3%
I visited the warehouse and was blown away by selection and friendly staff (Blake), who helped me address my biggest issues for brewing in Costa Rica.
I will probably exclusively work with Alternative Beverage to get what I need shipped to me.
I realize there were some bad reviews for a South Blvd location. I can't speak to that, but take the time to check out the warehouse in Belmont and see that these guys really know their stuff.
03-10-2014 21:16:39 | More by CRJungleBeer
2.86/5 rDev -28.3%
The staff are knowledgeable but not friendly. After shopping here for several years I got tired of the complete lack of respect for costumers and the piss-poor attitude of one staff member in particular and starting buying my ingredients online. Overall, if you can handle being talk down too and like felling awkward when asking for advice on your next batch this is the place for you.
02-16-2014 15:39:37 | More by rakessler1
4.11/5 rDev +3%
This review is for the Mount Holly, NC location. Awesome place to get supplies for a novice or experienced brewer. After my first batch, they gave me some free advice! I will definitely be back for supplies and advice as I continue brewing. I loved that I could go on to their website www.ebrew.com and scout out everything that I wanted/needed before I went into the store to buy. It allowed me to do research and prepare accordingly.
02-15-2014 17:13:27 | More by Kirkman
2.97/5 rDev -25.6%
I have been going here for years (the South Blvd location). Originally I felt the service was good and the staff had a decent knowledge base, but now the staff is pretty much clueless about brewing above a basic level. It also takes an act of God to get them out from behind the counter to provide assistance. They are more or less friendly, just not very accomodating. And if you have questions about some of the more advanced equipment they usually refer you to do a web search for information. This is their job, they should learn the product, or do the web search right there for you! I shouldn't have to dig out my iPhone and try and get the answers that way.
The selection is decent. But if something is out of stock the staff seems unable to let you know when something is coming in from the Belmont warehouse. Again, they should just pick up the phone and find out. In the hops area they have really cut back on offerings of leaf hops. They used to have a great selection, but now it is pretty much only pellets. Not even plugs. And, again, if they're out they won't bother to call and see when more are coming in. I'm not sure how their inventory software works, but i would think it would warn them when they are low on items. Who knows?
The prices are sometimes on the high side. They're the only game in town so that is to be expected. But since if I have a question I have to go on the web anyway, I have taken to getting what I can online. Usually I can get stuff online for less or about the same and that includes shipping. And then I don't have to drive there and put up with the service.
A decent store still, but going downhill in certain aspects. And if you don't have time to order something you can pop in and often find what you need. But you pay for the convenience.
03-13-2013 15:41:01 | More by francus
2.86/5 rDev -28.3%
My son and I visited this store a few times in the past several weeks. Both times, the employee we dealt with at checkout didn't seem to be too friendly. It appeared that we were taking time away from his day - both times we visited.
The folks in the back were friendlier and one nice lady gave my boy a tootsie pop.
Most prices are reasonable. Big items such as new kegs, CO2 regulators, and beer towers appear to be overpriced a bit compared to online retailers. Of course you save on shipping by visiting locally.
Based on our experience, we will pay for shipping.
We won't be back even though I have been a long term customer as customer service up front is not friendly at all.
06-25-2012 04:54:02 | More by Avi8tor
3.9/5 rDev -2.3%
I've been here a few times to pick up equipment and/or ingredients over the last year. Since there's no homebrew shop in Charleston, it seems I end up getting a fair amount of stuff here, when I'm visiting Charlotte. It's a bit of an overwhelming layout - made more perplexing by the pricing issue (or lack thereof). The staff is helpful, but only when their assistance is requested - I get the feeling that they aren't really going out of their way to help you sometimes. All of this being said, their inventory is huge and I've had zero problems with their ingredients, most notably, yeast (which is always very fresh). Prices are about average. If you need something, they likely have it (or, at least, can order it).
08-17-2010 18:14:08 | More by jpro
4.5/5 rDev +12.8%
They have a really good selection of homebrew supplies that they seem to keep well stocked. Employees are friendly and seem to know their stuff. It is a little frustrating that most items are not priced, so you have to keep asking, or looking at their website on your phone while you shop.
I have been to this location as well as the wharehouse in Belmont, and have found the employees to be very helpful and knowledgable at both locations. Overall a very good place to get your brewing supplies...
03-24-2010 18:09:32 | More by CBlack85
3.6/5 rDev -9.8%
It is impossible to get a change in the system here. I have tried to submit a change to no avail. I visited the South Blvd location (4550 I think).
They have an awesome selection of homebrew materials. My only gripe, and it is a big gripe, is that there are no prices on ANYTHING in the store. It is so annoying to try to price shop and compare this place to another when there are no prices on anything. I had to walk up to the counter, where the guy working seemed busy on the computer, and ask how much everything is. I eventually just gave up and didnt worry about buying anything. I just window shopped.
The guy working asked if I needed anything when I walked in but I seemed to be putting him out when I asked for a price of an item.
The selection and variety of stuff here is enormous but the hassle of asking for prices is a huge turnoff. I doubt I will revisit.
06-07-2009 13:33:49 | More by SaCkErZ9
5/5 rDev +25.3%
When I decided to start with my own homebrew I went to Alternative Beverage's warehouse in Belmont 2 times before I ever purchased anything. I went to get advice and to figure out what I level I wanted to start out at. Both of these times Jess was very helpful and not pushy at all. This sealed my decision to purchase everything from Alternative Beverage. I have even gone back to purchase a few things and I was told a better and less expensive way to do it. How many places these days put the customer first over profits. Well now they have a customer for life! I would highly recommend Alternative Beverage to anyone.
Yesterday I visited their new store in Charlotte off of South Blvd. The employees there were also very friendly. The only thing i wish is they would have the prices available on the products in the store.
03-08-2009 11:59:51 | More by smoorenc
Alternative Beverage in Charlotte, NC
90 out of 100 based on 18 ratings.