The Belgian Shop
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Ratings: 18 | Reviews: 18
2.1/5 rDev -43.5%
vibe: 1 | quality: 1 | service: 1 | selection: 5 | $$$$
BEWARE- I ordered once and it was flawless, then I decided to order again. BIG MISTAKE placed an order over 165 American Dollars. The Post Office shipped it back to Belgian Shop and I still have yet to get a credit, I have sent over 15 emails in the 60 day period and have gotten NO replies.
DO NOT ORDER FROM THEM!
02-13-2014 18:53:04 | More by Nathanael1974
3.38/5 rDev -9.1%
vibe: 3.25 | quality: 2.75 | service: 2 | selection: 5 | food: 4.75 | $$$
I have ordered numerous times from BelgianShop, basically because they are the only game in town when it comes to getting some Belgian beers delivered to the US. Really, for that reason alone, this site is worth giving a shot. The website is pretty user-friendly, but also quite dated. The selection of beer (as well as all kinds of other goodies) is remarkable. You can spend a good chunk of time deciding what beers to try, though the descriptions/ reviews of the beers are not always particularly useful (they're kind of a mash of advertising and objective review, with sometimes interesting results). So, the good news: awesome selection; it would take a lifetime to try everything on the site. The not-so-good news: 1) the beer isn't outrageously priced by any means, but it's expensive after shipping; 2) the customer service is pretty bad; 3) shipping takes a long time, and tracking is generally unavailable.
Expect shipping costs to be $65 or more, depending on what/ how much you order. So, if you're ordering any significant amount of beer, you'll be paying $150 plus. Depending on how many different beers you order, it can take several weeks for your oder to fill before it ships. This is where the customer service really fails. After you're charged, you're basically left in the dark as to when your order leaves or how long it will get to you. Email correspondence is not answered promptly. And by that I mean anywhere from a couple of days to a couple of weeks. Shipping itself is obviously going to vary depending on location, but expect three to four weeks. If you're planning on ordering for a specific occasion, you will need to place your order about two months in advance at least.
My recommendation: do not mix and match a case with twelve different beers; keep it simple so that the order fills faster and gets out the door faster. Also, order way ahead of time and be patient. I've never had an order come incorrect, just much later than expected.
03-28-2013 17:34:40 | More by Kuromaru
3.89/5 rDev +4.6%
vibe: 4 | quality: 4.5 | service: 2 | selection: 5 | $$$$
After all the excitement about the Westvleteren release I started looking on line and The Belgian Shop turned up. I decided to respect the brothers' wishes and didn't order any, but I did put together a box of two sixers from Brasserie de Legendes and one of their glasses.
I got an immediate order confirmation followed up by a live email. My card was charged immediately. All the beer was expensive (about $6 per 33cl bottle) the glass was reasonable ($12). "Standard" shipping was $52 with a $9 fuel surcharge.
Perhaps the staff would have been more responsive if I wrote in French. I ordered on 6 Jan and followed up on 28 Jan, which got an immediate reply "We're waiting on the distributor, sorry". They did not respond to my follow up on 12 Feb when I suggested that i add to the order to completely fill the box and it could have held a few bottles more.
I got the shipping notification on 13 Feb but for 10 days there was no further activity. The box arrived 19 Feb without notice. The USPS tracking site showed the box info entered on 5 Feb and I don't recall any further updates. Packaging was secure, the glass was in itsown separate box and each bottle was swathed in two layers of bubblewrap.
Would i buy from them again? I'm thinking about it right now. TBS provides obscure ales that I maybe could find in the Los Angeles area as well as some that look hard to find period. My time is very valuable to me and I have precious little of it, so TBS based on selection and convenience is right around the threshold of what I'm willing to spend.
Other reviewers have had better experiences with lead time, and I suspect that ordering specific items from a really small brewery caused the delay. Would have been nice to get some communication about this, and perhaps a free bottle as compensation.
Two standout features are the variety of products and the alphabetic presentation on the site. I find the TBS site easier to browse than Beerboxx and the comments are mostly "borrowed" from other anglophone sources. I learned a few things that were not mentioned on BA or the brewery's site.
03-17-2013 17:51:06 | More by Tinfang
3.74/5 rDev +0.5%
vibe: 3 | quality: 4 | service: 3.5 | selection: 4 | $$
I have been using Belgian Shop for a few years and have always had good experiences. I find it a bit odd that there is a lack of tracking numbers, and they use a European shipping company that makes my head spin, but I have always got what I ordered in a timely fashion. This is a nice resource to find new products not yet in the states, or even rarer products that are hard to come by. Glasses have always arrived in good condition and packaged nicely. There is only two issues I have...1. I hate the fact that there are certain products that you have to buy multiples, which becomes a bit pricey, and 2. the shipping. I really won't complain about the shipping charges because I get it, but it can get a bit expensive for that.
12-16-2011 16:22:54 | More by OWSLEY069
3.88/5 rDev +4.3%
vibe: 3 | quality: 4 | service: 3 | selection: 5 | $$$$
I have used these folks in the past and I never had an issue until the price of the beers exceeded what I could get the for here. The only beer I ever ordered was Trappist Westvleteren of course. I never had an issue on that. I ordered cheese and chocolate all at once and never had an issue. Once the 12 got over 12 euro (their price) I gave up on drinking it until I got in country.
That said I have heard of others having problems. Unless they got a beer you have to have I would avoid them now. Their lack of email response and customer service will piss off allot of folks.
who what you want, have LOTS of time to get it. Do not be surprised If you never get it, as if the old USPS sees a leak and opens it, I doubt you ever get the box. I ordered from them 6 times and twice it smelled like beer but I still received it.
prices westy just too expensive, the rest is no bargain either. Sometimes the magnums are a deal. sometimes.
09-27-2011 15:15:12 | More by azorie
2.3/5 rDev -38.2%
quality: 2 | service: 1 | selection: 4 | $$$
I am very disappointed with this company. They make a big deal on their website about customer service but fall far short. I placed an order at the end of November for a few items that I wanted to give my dear husband for Christmas. It is now a couple of days before Christmas and no delivery. I am quite sure that Belgian Shop shipped but according to tracking info the package has never left Belgium.
My complaint with them is that they won't respond to my emails and the postal service will not trace the package for me - the shipper has to initiate from inside the country of origin. It is easy to look good if nothing goes wrong but real customer service comes into play when things don't go smoothly.
Luckily my credit card company allowed me to dispute the charges - I kept detailed records of all my unanswered coorespondence.
It is unfortunate that a company that offers such a large selection to an international market refuses to assist its customers when something goes wrong. Buyer beware - you may not get anything in the end (except maybe a big headache).
12-23-2010 21:44:10 | More by jojokatjo
4.5/5 rDev +21%
quality: 4.5 | service: 4.5 | selection: 4.5 | $$$
I've ordered a few times from The Belgian Shop. My first order was for 6 bottles of Westvleteren 12 and 4 of the 8. This was quite a few years ago, when the 12 was selling for ~US$12 each!
More recently, I bought 6 bottles of the Guinness John Martin version Stout. It's very easy to place an online order with this shop and given the distance from them to me, shipping was reasonable time wise and was pretty much on par with other overseas stores price wise.
Always well packaged so there's never a chance of any damage, I've been happy with my purchases from The Belgian Shop but, I would not touch the Westvleterens for sale there at current prices. No way. Other beers *are* good values so..I'll split the difference and put "value" at a bit pricey rather than "very expensive".
11-27-2010 15:16:31 | More by Bitterbill
2.95/5 rDev -20.7%
quality: 2.5 | service: 2.5 | selection: 4 | $$$
Ordered some beer and glassware once, stuff I've never seen in America
The site is pretty outdated, but functional. They offer a wide range of Belgian beers, both common things you can get stateside, and beers that don't leave Belgium otherwise. They offer all trappists, including the Westvleteren's, but at an extreme premium. Pricing, otherwise, is decent - of course, shipping across the pond will hurt the wallet. Nice selection of glassware, and a small selection of Belgian chocolates, cheeses, and other snacks. The quality was ok -- some of the beers I received were past their prime but drinkable; the service seemed a bit slow. Simply put, a decent place to buy beer you can't get without traveling to Belgium.
11-03-2010 18:44:05 | More by jophish17
2.6/5 rDev -30.1%
quality: 2 | service: 2 | selection: 4 | $$$
I placed an order with Belgian Shop recently and it will be my last, even though they are one of the only places that I can get Mort Subite Gueuze and some of the Belgian lambics.
I placed my order online. Total was over $200 with the shipping cost about $55 of that total. Their site states that "generally it takes a few days to receive AT YOUR DOOR your order." I e-mailed them right away with the order info that they provided me and said that part of this order was for a gift and that I needed it by a certain time frame. I received a fairly prompt e-mail back stating they couldn't ship right away because they were waiting for product from their supplier and it would be the end of the following week.
- Why are not in stock items being sold without some sort of warning? Had I known that something was out of stock I would have eliminated it from my order. There were a few items that I was unable to order because the site said they were out of stock so I was surprised to find more items out of stock.
Continuing... I responded right away and asked what item(s) were out of stock and if they could be removed so the rest of the order could ship. No response. I waited another week and emailed again. This time I received a response that all items were ready to ship except 1, could I let them know what I wanted to order instead of that item. I told them that I had already told them to remove anything not in stock from the order. They also said that although I had indicated my order was a gift, I did not tell them when I needed the order to arrive, which was completely false as I had e-mailed them that info over a week earlier.
Another week passed with no response and no shipment notification. By this time the gift portion was a moot point because the date I needed that part had passed a week earlier. I received no response to the next 2 e-mails I sent so I contacted my credit card company.
Belgian Shop might have a good selection in theory. This was my third order with them and, now, my last. My experiences have not the best overall but this one was so bad it prompted me to write this. I'm sure that my experience is more on the rare side but to me, it is unacceptable how Belgian Shop handled this and I thought people should be made aware.
I do have all of the e-mail communication if anyone has doubts or is curious.
02-16-2010 23:12:09 | More by libellus
4.7/5 rDev +26.3%
quality: 5 | service: 5 | selection: 4 | $$$$
Ordered from here online. Found it using google trying to find a place that sells Westvleteren. The website was pretty good. It could use a few slight improvements.
I purchased 2 of each Westy 12, 8, and blonde ($175) and also 2 Brugse Zot 6° ($12). Shipping was $54. So as you can see it is quite expensive. Comparing to prices of Westy 12 on Ebay, it's actually not far off from what I've seen them go for on there.
Customer service was top notch and beer was packaged well and delivered in a timely manner. Big plus is there was no signature required for the delivery, so I didn't have to worry about missing it.
If you want a westy as bad as I did and have the scratch to throw down it, I recommend this place to you.
01-15-2010 22:42:12 | More by pwoody11
The Belgian Shop in Verviers, Belgium
86 out of 100 based on 18 ratings.