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Hearts Home Brew

Not Rated.
Hearts Home BrewHearts Home Brew
BA SCORE
86
very good

19 Ratings
Ratings: 19
Reviews: 18
rAvg: 3.7
pDev: n/a
[ Store, Homebrew Store ]

6190 Edgewater Dr
Orlando, Florida, 32810-4810
United States
phone: (407) 298-4103

visit their websiteWebsite view map and get directionsMap 

Notes:
None, yet.

(Place added by: BeerAdvocate)
Place: Ratings & Reviews
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Ratings: 19 | Reviews: 18 | Display Reviews Only:
Photo of thechayers
5/5  rDev +35.1%

Ordered last night and picked up this morning. It was an extensive order including grain and equipment. Ready on time and accurate. Staff was great, personable and willing to answer the questions I had. Have worked with Hearts for years and never had a problem. Not sure about the negative ratings. Never had an issue and they have always provided great service.

Photo of johnyb
2.75/5  rDev -25.7%

Photo of DanielWalter
4.88/5  rDev +31.9%
vibe: 4 | quality: 5 | service: 5 | selection: 5

Amazing experience! I am new to home brewing, and was obviously intimidated walking into Heart's Home Brew for the first time. The store is FULL of everything a novice, intermediate and expert brewer could ever need. The store provides online ordering and shipping, online ordering for pickup, and in-store purchasing...which easily explains the "warehouse" look of the place. The beauty of this place came when I walked in. Like I said, I am NEW to home brewing, and needed a few item to fill in the holes in my kit. The owner, while finishing up with another guest, offered me assistance with finding what I needed. I read off my list, and he pointed me in the right direction. He did not make me feel like a burden or a nuisance because I had questions about supplies. I ended up having a nice conversation with him after my purchase. The owner is passionate about what he does, and that enthusiasm was apparent during our brief conversation. Although a little out of my way, Heart's Home Brew has convinced me the there is no reason to pay shipping costs to an online store, when I can get everything I need from a competent, locally-owned business.

Photo of rmarshall100
4.6/5  rDev +24.3%
vibe: 4 | quality: 5 | service: 5 | selection: 4

I love this place. I get along with the owners very well. I live fairly close, but I always order everything that I need via the internet and then pick it up and pay for it at the store. I can take a week or more browsing the site and putting together an order. I tell then what day and time I will be there and the order is waiting for me. A few minutes friendly banter and off I go. As other reviewers have said, it is not a place to browse in person. It is a tight little warehouse like operation. The owners know where everything is, but you won't find it a pleasant experience. Who cares, the website works just fine. For a little place, they have a phenomenal amount of stock. They always have what I am looking for. What more can you ask of a LHBS?

Photo of TruBrew
3.65/5  rDev -1.4%
vibe: 3 | quality: 5 | service: 1 | selection: 5

Being a new brewer I searched for a local supplier to get supplies and advice. To my surprise Heart's is 5 minutes from job, what luck! I thought.. It turns out. The guy that runs the place is a real jerk. He seems annoyed that im there. When i arrive to place my order he always tells me how much easier it is to use his website. While im placing my order he waves his hand in a circular motion as if to hurry up and belligerently asks what else. He really pisses me off.. Other than that, the selection, quality and price is great. What an A hole.. I love this place...

Photo of samueladamss
4.64/5  rDev +25.4%
vibe: 4.5 | quality: 4.5 | service: 5 | selection: 4.5

Everybody seems to be bashing Hearts on the reviews that I read but not me. I have dealt with them on more than a few occasions and I was expecting to have the level of service drop, or or their attitude to be negative based on all of the reviews. I was pleasantly surprised. The staff was knowledgeable and willing to help. They were friendly and gave me some pointers, being a new brewer. I had a problem with a product when I ordered it on Saturday (they close at 5), emailed them the problem and someone called me back that night right after I called (5 hours after they closed). The person that called was genuinely concerned about my problem and went through trouble shooting with a The Ultimate Yeast Starter, and offered to replace it on a day that they were closed (Sunday). This person responded back to me, and went above and beyond to make the customer happy. I had some reservations about this place after all of the negative comments, but I will never second guess myself again. This is a top notch supplier for home brew supplies.

Photo of coolitamigo
3.7/5  rDev 0%

I was terrified to start shopping there. Way too many horror stories online about the service. However, I really enjoyed my first trip there. I knew what i wanted and got in and out with no hassle. Despite the clutter you shouldn't have any trouble finding what you want, and even if the workers wont greet you with a smile they know where everything is and can help you find it. If you are new to the hobby of homebrewing i suggest finding out what you need online through the forums or books, they aren't there to get newbies up and going but if you have been brewing and need some extra ingredients, stop in, or order it online for pick-up (save yourself and the staff there the trouble).

Photo of icegibbon
2.5/5  rDev -32.4%

I started using hearts home brew after I decided to go for 5 gallon brewing. The first employee I met there was OK. He helped me get my supplies I needed and I moved on. He wasn't completely clear on his explanations on some of the equipment, but whatever, I got the beer brewing book, so I found out from there on how to use the stuff.

The next time I went, someone else was working. This guy could care less that I was there. Every answer to my questions was just a few words. He looked too preoccupied with what he was doing to ever ask if I needed help with anything. I asked for a carboy stopper, and he grudgingly located on for me. It looked like the wrong size, so I asked if this was the correct one. He said "That's the one". I said that I wasn't sure. Turns out it was for a glass carboy and I had a plastic one.

Also asked about recipes, and instead of engaging in any kind of conversation, he said there are recipes on the website, or I can look at the recipe binder they have. I told him that his website needs a lot of work, and he said that it is better than it used to be, because they used to not even have pictures. Wow, so animated GIFs is a step into the future I guess.

Whatever happened to the great costumer service that reviewers on this website had from a few years ago? Too bad this is the only home brew store in the Orlando area.

Photo of Schwab
3.85/5  rDev +4.1%

Heart's Homebrew Supply Store is quite interesting to say the least. The web page is definitely far from great, but I think it has all the necessary information on it. Content is what matters! Going to the store itself is a whole different story. I am not sure how many people work there, but whenever I go there it is always the same guy. For the most part he is kinda rude and pretty direct to customers, but then some of the questions he gets asked (at least when I have been there), you can't blame him too much for getting fed up at the end of the day. I am far from a pro, but when people cannot even read a label and then ask if malt extract belongs to the wine making kid in the other corner - it's pushing it! :-)
The store itself is quite small. Once you get in, you are greeted by a great smell of all the ingredients and also by some dust and lots of inventory. It is stacked everywhere! Heart's also has 3-4 fridges with a nice selection of brews from around the world. If you know what you want, service is great but the advice you get is somewhat limited. The owner ( I assume) only talks so much about stuff. If it is not too crowded I got to chat with him once in a while and can't really complain.

Photo of jvwgtr
3.75/5  rDev +1.4%

I had to laugh when reading the other reviews, and was relieved to see I was not alone in my impressions! First and foremost, this is not a store for browsing - partly because it's not big enough to move about freely (more like a dusty janitor's closet), but also because the guy behind the counter starts to look a little nervous. The stock is mostly un-priced and stacked to the ceiling.
"It's easier if you just tell me what you need," the man said. Every time I've been in, I always feel like I'm intruding.
It's sort of like the Soup Nazi Homebrew Store. Walk in, hand them your list, take two steps to the side, don't make eye contact. Hand them your money and leave quickly.

It feels like their main focus is Internet sales, which I find hard to believe, since their website is one of the worst I've seen.

Having said that, if you do know what you want, their prices are pretty great. Even though this store is over an hour away from me, it's worth the drive to get some of the bigger/heavier items (like bottles). I'm always amazed that my total bill ends up being considerably less than what I was anticipating (based on popular online websites).
It's worth the trip for me, and I'll go back, but I may have been spoiled by having my first homebrew store experience at the friendly and spacious Just Brew It in Jacksonville.

Photo of HardcoreKeith
2.05/5  rDev -44.6%

Three out of the four times I've been there, the employees seemed irritated that I was there. The last time I was there, I asked for a bottle washer and got one... that fits on a laundry sink, not a regular faucet. You'd think they would ask if that's all right or suggest an adapter. So, you can get your stuff at Hearts if you know exactly what you need, have no questions at all, and preorder online a day before you go into the store, maybe, and then they'll still probably be smug when you come in.

Additionally, they won't ever give you a receipt, and nothing is priced. Once again, I suppose they want to be online-only.

Photo of paulthebeerguru
2.05/5  rDev -44.6%

quality of most their products is good and better than most, but I have had way better from other online homebrew stores. the people that work there appear to have never met an actual human being at all, no customer service skills whatsoever. Sometimes, I don't think they know people walk in their store. Finally I asked for my ingredients and the employee acted as if I had never homebrewed before in my entire life(i have been doing this for about 8 yrs and full grain for a while now). I don't like being belittled at all, let alone a place where I am giving them my hard earned dollars. the hops are decent, but occasionally not up to par for me. I am just over Heart's. They are a decent online store, but not an in-person store, which sucks ass, because homebrewing should be fun, and everytime I go in there, I get into a bad mood. My advice to Heart's...be more personal, you are helping people supply a fun hobby. I know the online business is better, but damn, help people or at least acknowledge their presence.

Photo of phishgator
4.35/5  rDev +17.6%

I have now ordered from this store three times and all were shipped out the same day or the next day. Their prices are reasonable and the knowledge of the staff (I've only been in the store once) is refreshing. There a little hard to find, but with GPS now-a-days you can get there with ease. They are primarily a honebrew shop with rows of equipment and ingridents. They also have about ten cooler full of micros and imports. There are some of the harder to find Rochfort's and also seasonals from SN. I recommend this store to anyone who wants to homebrew in FL.

Photo of GooberMcNutly
3.25/5  rDev -12.2%

I will pile on when describing Hearts as the place that has almost everything you could need for brewing, as long as you know exactly what you want and don't ask too many questions.

For example, when I started homebrewing I bought the basic brewing kit, not knowing much. You can pick your beer, so what beer kit did they send me home with? Pilsner. One of the hardest ones to brew, and a lager, so I certainly didn't have the equipment needed to brew it. Lager fermented at 75 degrees? Yikes! I just get the feeling that they don't care as long as you buy the stuff.

On the other end of the spectrum, they don't seem to have most of the high-end brewing equipment that you may need. Asking for kettle fittings, thermometers, oxygenators, high alpha hops, etc. just get you blank stares.

I used to take recipes in there to get ingredients and if I ask for a hop or grain that they don't have by name, all I get is blank stares as well. Even when I ask for suggestions for replacements, they just won't tell you.

Now, on the positive side, they are cheap (even cheaper than most of the mail order places) and do carry a good bit of equipment and disposables. Cheap I like and can often overlook other issues. But, if they want to focus on being cheap and not talking to people, maybe they should go all-internet and close the front doors.

Photo of schubrews
4.35/5  rDev +17.6%

I began homwbrewing with the assistance of the Heart's crew way back in 1995, and have yet to be disappointed by them.

Since 1995 I have moved all over the country, including places considered to be craft brewing Meccas, like Boulder and Seattle, and I still continue to compare all other stores to Heart's. Heart's offers the best selection, knowledgability, and value of any place I have been. I still order supplies from Heart's even though I live on the opposite side of the country. And every time I find myself back in Orlando, I stop in at Heart's--and every time I find something (a hard to find ingredient or piece of equipment, great advice on anything to do with brewing, or just good conversation with people who love brewing as much as I do). And their prices are difficult to beat. For example, I have found that Heart's prices on American hops are comparable to prices found in the Pacific Northwest--where the hops are from!

I've considered moving back to Orlando just to be close to Heart's again ;-).

Photo of cjgator3
2.5/5  rDev -32.4%

Hearts Home Brew has a pretty good selection of micro-brews (there are definately better in the area). I work about 15-20 minutes from this establishment so I decided to go here on one of my lunch breaks to check it out.

I walk into this place and do not even get acknowledged by the guy sitting at the counter. I make my way back to the beer section and start looking. Still not a single acknowledgment by the worker. I finally decide on my selection and bring it up to the counter, still nothing. He rings up my total and gives me the price. The only words the guy said the whole time I was in the store was the total of my order. Not a hello, a thank you or anything.

I did not go in there for any homebrew equipment so I cannot comment on that aspect but the beer selection is pretty decent. I can say the customer service (at least when I was in there) was horrible. I will not go back to Hearts as there are much better establishments in the Orlando area.

Photo of futaboots
4.05/5  rDev +9.5%

I'm giving low marks for service but I gave very good marks for quality and selection. I'm doing this for two reasons. One, I'm new to homebrewing, so I can't compare their selection of homebrewing supplies to any other store, as I haven't been to any. I've looked around their website extensively, and as far as I can tell they have everything most homebrewers could ever want or need. Also they have a very broad selection of single beer bottles, which I think is cool (who doesn't like to drink beer while they're making a batch of homebrew? I think it's a really clever impulsive buy tactic on their part.) Two, I like the store, as it's the only homebrew supply shop in my town, and the fact that they exist is enough to make me a happy man. For that reason, I don't wish for their rating on this site to go down, as that is the first thing people see before reading any of the actual reviews.

Why, if I'm worried about the stores rating, would I write a review here? Well I do have one specific point to make. The staff is professional enough, and helpful if you ask them. I get the feeling though, that they don't like to deal with novices. At first I thought that was just my impression, but my feelings were confirmed by another person I met recently, who just got into homebrewing, and he was also less than pleased by the friendliness of, or lack of, the staff.

I'm not looking for any new best friends though. If you know what you want, they probably have it, which is I guess all you can ask for and nothing more. Also I think you can place your orders ahead of time online through their website, and pick them up in the store, which is convenient.

Photo of LuckySevens82
4.3/5  rDev +16.2%

The only place in Orlando for Homebrew suplies. The prices are good and they have pre-made kits that include everything you need to start brewing at home.

The sales staff is exceptionally knowledgable and very helpful. There is a great selection of brewing books available as well.

There is a large selection of single bottle beer, all of which is cold and most of the hard to find stuff is available here. From what I've noticed though, the prices on single bottles is a little high but the selection more than makes up for any price difference.

Highly recommended.

Photo of drewbage
4/5  rDev +8.1%

Heart's Homebrew Supply seems to be the place to go in Orlando if you want to get your brew on. (Oddly enough this place now occupies what used to be a print shop where I had my first real job!)

Selection of homebrew supplies is pretty through although a lot of it is really hidden away and not displayed well. (Particularly the yeast and the hops.)

They've upgraded themselves since they move as they no longer store the hops in the warm air of the shop.

Beer selection is top notch as well. This is really one of the few places I've found in my hometown where a boy can find a real beer and not that mistaken Florida 18 pack of Bud Light idea of beer.

Hearts Home Brew in Orlando, FL
86 out of 100 based on 19 ratings.