Hearts Home Brew
Ratings: 18 | Reviews: 17 | Show All Ratings:
4.88/5 rDev +34.8%
vibe: 4 | quality: 5 | service: 5 | selection: 5 | $$
Amazing experience! I am new to home brewing, and was obviously intimidated walking into Heart's Home Brew for the first time. The store is FULL of everything a novice, intermediate and expert brewer could ever need. The store provides online ordering and shipping, online ordering for pickup, and in-store purchasing...which easily explains the "warehouse" look of the place. The beauty of this place came when I walked in. Like I said, I am NEW to home brewing, and needed a few item to fill in the holes in my kit. The owner, while finishing up with another guest, offered me assistance with finding what I needed. I read off my list, and he pointed me in the right direction. He did not make me feel like a burden or a nuisance because I had questions about supplies. I ended up having a nice conversation with him after my purchase. The owner is passionate about what he does, and that enthusiasm was apparent during our brief conversation. Although a little out of my way, Heart's Home Brew has convinced me the there is no reason to pay shipping costs to an online store, when I can get everything I need from a competent, locally-owned business.
10-18-2013 17:30:51 | More by DanielWalter
4.6/5 rDev +27.1%
vibe: 4 | quality: 5 | service: 5 | selection: 4 | $$
I love this place. I get along with the owners very well. I live fairly close, but I always order everything that I need via the internet and then pick it up and pay for it at the store. I can take a week or more browsing the site and putting together an order. I tell then what day and time I will be there and the order is waiting for me. A few minutes friendly banter and off I go. As other reviewers have said, it is not a place to browse in person. It is a tight little warehouse like operation. The owners know where everything is, but you won't find it a pleasant experience. Who cares, the website works just fine. For a little place, they have a phenomenal amount of stock. They always have what I am looking for. What more can you ask of a LHBS?
09-18-2013 05:56:03 | More by rmarshall100
3.65/5 rDev +0.8%
vibe: 3 | quality: 5 | service: 1 | selection: 5 | $$
Being a new brewer I searched for a local supplier to get supplies and advice. To my surprise Heart's is 5 minutes from job, what luck! I thought.. It turns out. The guy that runs the place is a real jerk. He seems annoyed that im there. When i arrive to place my order he always tells me how much easier it is to use his website. While im placing my order he waves his hand in a circular motion as if to hurry up and belligerently asks what else. He really pisses me off.. Other than that, the selection, quality and price is great. What an A hole.. I love this place...
12-18-2012 00:24:53 | More by TruBrew
4.64/5 rDev +28.2%
vibe: 4.5 | quality: 4.5 | service: 5 | selection: 4.5 | $$
Everybody seems to be bashing Hearts on the reviews that I read but not me. I have dealt with them on more than a few occasions and I was expecting to have the level of service drop, or or their attitude to be negative based on all of the reviews. I was pleasantly surprised. The staff was knowledgeable and willing to help. They were friendly and gave me some pointers, being a new brewer. I had a problem with a product when I ordered it on Saturday (they close at 5), emailed them the problem and someone called me back that night right after I called (5 hours after they closed). The person that called was genuinely concerned about my problem and went through trouble shooting with a The Ultimate Yeast Starter, and offered to replace it on a day that they were closed (Sunday). This person responded back to me, and went above and beyond to make the customer happy. I had some reservations about this place after all of the negative comments, but I will never second guess myself again. This is a top notch supplier for home brew supplies.
02-12-2012 08:43:14 | More by samueladamss
3.7/5 rDev +2.2%
quality: 4 | service: 4 | selection: 3 | $
I was terrified to start shopping there. Way too many horror stories online about the service. However, I really enjoyed my first trip there. I knew what i wanted and got in and out with no hassle. Despite the clutter you shouldn't have any trouble finding what you want, and even if the workers wont greet you with a smile they know where everything is and can help you find it. If you are new to the hobby of homebrewing i suggest finding out what you need online through the forums or books, they aren't there to get newbies up and going but if you have been brewing and need some extra ingredients, stop in, or order it online for pick-up (save yourself and the staff there the trouble).
06-01-2010 19:33:17 | More by coolitamigo
2.5/5 rDev -30.9%
quality: 2.5 | service: 1 | selection: 4 | $$
I started using hearts home brew after I decided to go for 5 gallon brewing. The first employee I met there was OK. He helped me get my supplies I needed and I moved on. He wasn't completely clear on his explanations on some of the equipment, but whatever, I got the beer brewing book, so I found out from there on how to use the stuff.
The next time I went, someone else was working. This guy could care less that I was there. Every answer to my questions was just a few words. He looked too preoccupied with what he was doing to ever ask if I needed help with anything. I asked for a carboy stopper, and he grudgingly located on for me. It looked like the wrong size, so I asked if this was the correct one. He said "That's the one". I said that I wasn't sure. Turns out it was for a glass carboy and I had a plastic one.
Also asked about recipes, and instead of engaging in any kind of conversation, he said there are recipes on the website, or I can look at the recipe binder they have. I told him that his website needs a lot of work, and he said that it is better than it used to be, because they used to not even have pictures. Wow, so animated GIFs is a step into the future I guess.
Whatever happened to the great costumer service that reviewers on this website had from a few years ago? Too bad this is the only home brew store in the Orlando area.
08-04-2009 19:18:56 | More by icegibbon
3.85/5 rDev +6.4%
quality: 4 | service: 3 | selection: 4.5 | $$
Heart's Homebrew Supply Store is quite interesting to say the least. The web page is definitely far from great, but I think it has all the necessary information on it. Content is what matters! Going to the store itself is a whole different story. I am not sure how many people work there, but whenever I go there it is always the same guy. For the most part he is kinda rude and pretty direct to customers, but then some of the questions he gets asked (at least when I have been there), you can't blame him too much for getting fed up at the end of the day. I am far from a pro, but when people cannot even read a label and then ask if malt extract belongs to the wine making kid in the other corner - it's pushing it! :-)
The store itself is quite small. Once you get in, you are greeted by a great smell of all the ingredients and also by some dust and lots of inventory. It is stacked everywhere! Heart's also has 3-4 fridges with a nice selection of brews from around the world. If you know what you want, service is great but the advice you get is somewhat limited. The owner ( I assume) only talks so much about stuff. If it is not too crowded I got to chat with him once in a while and can't really complain.
01-14-2009 14:43:58 | More by Schwab
3.75/5 rDev +3.6%
quality: 4.5 | service: 2 | selection: 4.5 | $
I had to laugh when reading the other reviews, and was relieved to see I was not alone in my impressions! First and foremost, this is not a store for browsing - partly because it's not big enough to move about freely (more like a dusty janitor's closet), but also because the guy behind the counter starts to look a little nervous. The stock is mostly un-priced and stacked to the ceiling.
"It's easier if you just tell me what you need," the man said. Every time I've been in, I always feel like I'm intruding.
It's sort of like the Soup Nazi Homebrew Store. Walk in, hand them your list, take two steps to the side, don't make eye contact. Hand them your money and leave quickly.
It feels like their main focus is Internet sales, which I find hard to believe, since their website is one of the worst I've seen.
Having said that, if you do know what you want, their prices are pretty great. Even though this store is over an hour away from me, it's worth the drive to get some of the bigger/heavier items (like bottles). I'm always amazed that my total bill ends up being considerably less than what I was anticipating (based on popular online websites).
It's worth the trip for me, and I'll go back, but I may have been spoiled by having my first homebrew store experience at the friendly and spacious Just Brew It in Jacksonville.
07-28-2008 15:19:15 | More by jvwgtr
2.05/5 rDev -43.4%
quality: 2.5 | service: 1 | selection: 2.5 | $$
Three out of the four times I've been there, the employees seemed irritated that I was there. The last time I was there, I asked for a bottle washer and got one... that fits on a laundry sink, not a regular faucet. You'd think they would ask if that's all right or suggest an adapter. So, you can get your stuff at Hearts if you know exactly what you need, have no questions at all, and preorder online a day before you go into the store, maybe, and then they'll still probably be smug when you come in.
Additionally, they won't ever give you a receipt, and nothing is priced. Once again, I suppose they want to be online-only.
01-28-2008 16:55:26 | More by HardcoreKeith
2.05/5 rDev -43.4%
quality: 2.5 | service: 1 | selection: 2.5 | $$
quality of most their products is good and better than most, but I have had way better from other online homebrew stores. the people that work there appear to have never met an actual human being at all, no customer service skills whatsoever. Sometimes, I don't think they know people walk in their store. Finally I asked for my ingredients and the employee acted as if I had never homebrewed before in my entire life(i have been doing this for about 8 yrs and full grain for a while now). I don't like being belittled at all, let alone a place where I am giving them my hard earned dollars. the hops are decent, but occasionally not up to par for me. I am just over Heart's. They are a decent online store, but not an in-person store, which sucks ass, because homebrewing should be fun, and everytime I go in there, I get into a bad mood. My advice to Heart's...be more personal, you are helping people supply a fun hobby. I know the online business is better, but damn, help people or at least acknowledge their presence.
01-18-2008 06:27:01 | More by paulthebeerguru
Hearts Home Brew in Orlando, FL
85 out of 100 based on 18 ratings.