Randall's Wines & Spirits
Ratings: 16 | Reviews: 16
1.41/5 rDev -65.2%
vibe: 1 | quality: 1 | service: 1 | selection: 2.5 | $$$$
This review is regarding the Internet orders via te website listed in the store's info above;
So the long and short of it is this; I missed out on Tilquin gueuze when it came to the Chicago area and was hoping to be able to order it online from somewhere.
In searching for it I found this store's website (internetwines.com) and they had it available.
The bottles were priced at $10.99 per 375 ml which is a little more expensive than stores had it for sale, but I bit the bullet and placed an order anyway... Now I am in the same state, and was pretty irritated to see shipping costs listed as $33. (and no, they cannot try to claim that it was going to be shipped from a different state because my receipt shows I was charged $13 in IL sales tax, which means it was an in-state transaction!)
The site days to allow 2 days for processing of orders.
I waited 5 days before I tried to email them-- all attempts to email them came back as "failed: undeliverable." That includes trying the 'contact us' link on their website.
So 7 days after placing the order I tried calling... I was told I'd be transferred to the internet sales department.... On hold for 8 minutes-- no one came to the phone.
Tried again the next day, on hold for 5 minutes waiting for the Internet sales department before I hung up.
I called one last time, NINE days after placing the order- finally got to speak with some one in the Internet sales department... Here's how the conversation went;
Me- hi, I placed an order 9 days ago and I haven't heard anything about it. I'm just wondering about the status.
Him- what's your order number? (with a tone in his voice that makes it feel like I'm wasting his precious time)
Me- order number is.... Hang on... Here we go, 333317. (my pause was literally 2 seconds while I glanced down at my printout)
Him- ok. And here we... Oh. Let me place you on hold for a minute. (He returns about 25 seconds later)
Him- well it seems we are out of stock on this item.
Me- so the website was just not updated when I ordered..
(he interrupts me)
Him- that's ridiculous to claim that. We keep our website updated. (sounding most annoyed that I would dare to make such a comment, and adding a little tone of smug self-righteousness)
Me- well obviously not, but whatever. So I guess my question becomes, if it was out of stock, why wasn't I notified at all? No email to let me know of any delay...
(again he interrupts me)
Him- we were going to wait a few more days to get it in stock before contacting you.
Me- ok... So now what can we do? I must admit I'm a little annoyed that...
(he interrupts me for the 3rd time)
Him- I can just cancel your order.
Me- fine, do that.
So that was my experience trying to place an order from this place. I didn't realize that Randall was actually the Randall fr the movie Clerks-- a total pompous asshole that loathed customers.
Their website looks like something I could have set up in 1994 to boot.
Oh, and despite knowing for almost 2 weeks now that Tilquin is out of stock, it is STILL listed on their website and is able to be added to a cart.
Bottom line- fuck this place. I'll never shop anywhere affiliated with these people.
*as of 01.29.12; I'm still waiting for any confirmation of order cancellation. I'll update accordingly with a resolution.
01-29-2012 16:29:34 | More by AleWatcher
4.64/5 rDev +14.6%
vibe: 4.5 | quality: 4.5 | service: 5 | selection: 4.5 | $$
Off the beaten path (20 minutes from Busch Stadium) this was well worth the trip! I got a tip from mdvatab to check out their Lips of Faith selection and other brews I'm very interested in.
Upon walking in the front door(go around the steps) I was great by the two employees. They knew exactly why I drove out of my way to visit them within seconds. Two words: sours and limited brews. They accommodated quickly.
The beer was in a U-shaped room with American/craft brews on the left, coolers in the middle, and Belgian/German/International brews on the right. Easy to find and prices on everything. Nothings worse than playing the "guessing game" with the prices of the beer @ a liquor stores.
I would say the selection was very good for beer but they had even a better selection of spirits here!
Left here with over 4- 750mLs of great brews, a few Jello Shots, and 2- Forlokos. They had everything I needed for a great Cardinals baseball game and then some brews to sit on/enjoy @ a later time.
09-07-2011 20:53:09 | More by DCon
4.94/5 rDev +22%
vibe: 4.5 | quality: 5 | service: 5 | selection: 5 | $$
Visited at long last during a weekend visit to St. Louis. Had visited Randall's in St. Louis multiple times, but had been told Randall's in Fairview Heights was even better.
Upon walking in, the two store clerks greeted me immediately, and asked if there was anything specific I was looking for. Tongue-in-cheek, I responded, "Rare Bourbon County Stout". They acknowledged that it was long-gone as expected, but also mentioned a couple of smaller "off-the-beaten path" places that might still have a bottle of Rare.
I then walked into the beer/wine room, and began a walk around the perimeter. As I checked out each shelf, I felt like I was reading a suspense novel. With each turn of the page was a surprise, and it took disciplined eyes not to jump ahead. Mikkeler Beer Geek Brunch Weasel, three Lost Abbey brews (First time to see Lost Abbey in the Midwest.), Hoppin Frog DORIS (been looking for this one all over Indianapolis--unsuccessfully), and about 8-10 4pks of Founders Devil Dancer. By far, one of the best selections I've seen in a while.
I spoke again to one of the storeclerks, and he asked if there was anything else I was looking for. He mentioned a few sought-after brews that they had in the back, and then let me get back to shopping. I decided to focus on the extensive selection of brews in the main area of the store.
This place is a must-visit for both St. Louis-area locals, as well as BA's driving through St. Louis! Lots of harder to find locals/regionals.
08-30-2011 01:11:44 | More by mdvatab
4.44/5 rDev +9.6%
vibe: 4 | quality: 4.5 | service: 4.5 | selection: 4.5 | $$
Another one of my regular stops for good beer. By volume, they probably have the largest selection of both craft and import beer in the Metro-East.
No doubt they carry all the craft selections distributed to the So. IL region. Additionally, they have a solid offering of imports including all the "expected" Belgians. Got my first Cantillion here.
Wide ailes and a very friendly staff group that know craft beer. No real problem with their pricing. If there are any concerns it is that limited releases disappear quickly here so not sure if the staff snap them up or save them for repeat customers. Probably not much different from most places.
Overall, I always find something to buy when I go to this store.
05-10-2011 02:32:22 | More by FanofHefe
4/5 rDev -1.2%
quality: 4 | service: 3.5 | selection: 4.5 | $$
A buddy of mine who worked nearby this store told me of it when I was first getting into craft beer. Didn't really expect too much but was pleasantly surprised upon entering. Almost an entire room at Randall's is dedicated to beer.
On the left side of the room you have all of the American craft beers and almost from floor to ceiling you have 20+ feet of various regional offerings. I'll have to review again later to include some major names but there is always something to choose from. The center of the "beer room" has cases of beer for purchase and the right side has all imports. Great imports from everywhere from Singapore to Germany and Belgium to, a little more local places, Canada and the Americas.
The staff is very friendly but typically keeps to the front of the store by the register. If you need anything just give a holler and they're always more than wiling to help out as much as possible. If going through Fairview Heights, do yourself a favor and make a quick stop by Randall's. Guarantee you'll leave with a purchase.
01-28-2011 12:38:36 | More by seedsofchaos
3.85/5 rDev -4.9%
quality: 4 | service: 4 | selection: 3.5 | $$
I accidentally stumbled upon this store while taking my daughter to Chuck E Cheese. I'd been to the Randall's in St Louis, so when I saw this one I had to visit.
The place is spacious and well organized. The beers are nicely segregated from the rest of the alcoholic beverages, and are split up even further by country and region.
I didn't really talk to any of the workers there, but the dudes at the counter seemed all right.
The assortment of brewers and beer styles was decently represented. This is a good standby for craft beer variety, but not as great as the Randall's in St. Louis (The Mother Ship).
08-05-2010 01:11:36 | More by TheSarge
4/5 rDev -1.2%
quality: 4 | service: 4 | selection: 4 | $$
I've been here a lot before, just never reviewed. I'm not from this area, but do come down once every couple months for work and I always make it a point to stop by.
As far as the craft beer selection goes, it is a small sample size but they do have some quality products. Aside from the local St. Louis favorite, Schlafly, most of the other breweries they carry are easily available at my local Chicago market. However, on occassion, I do find a gem from one of those breweries that I don't see by me. Anyway, what I'm getting at is that they have a small, but quality selection of crafts. There are some chilled, but it's a very small and non-interesting sample.
The rest of the liquor selection is about average for a liquor store.
Staff is friendly and the beer guy is knowledgeable.
Prices are about right.
03-11-2010 01:49:36 | More by Vonerichs
3.7/5 rDev -8.6%
quality: 4 | service: 3 | selection: 4 | $$$
I just visited randle's yesterday Dec. 12 2009 after locating it here on ba. I'm here in the metro east area of southern Illinois for work and have had a hard time locating a decent beer store. Randle's has been a godsend, their selection is plentiful and organized. The store is clean and inviting not to mention rather large. It seems as if their main focus in on wine and spirits though although they also offer a small selection of cigars, which is always nice. My only concern is their cold beer selection is rather small. Overall an accessible and inviting haven here in beer poor southern Illinois.
12-13-2009 22:01:16 | More by FRivard
4.3/5 rDev +6.2%
quality: 4 | service: 4 | selection: 5 | $$
Found this little gem about a month ago and have found it harder and harder to stay away. I'm a homebrewer and generally don't buy beer very often. This place has certainly changed that. Excellent selection of not only beer, but also wine and spirits. They have the store well organized and the staff is very helpful in finding items for you and if they are out of a specific brand, they are good at recommending another selection of that style. Also, they are very quick to look something up and give you a SOLID date that the product will be in again.
06-19-2009 16:43:59 | More by campbellj21
4.15/5 rDev +2.5%
quality: 4 | service: 4.5 | selection: 4 | $$
The staff at Randalls is always great and are all very knowledgeable and friendly.
I live an hour away and make trips to the area JUST to go there because Southern Illinois is a beer poor area.
They have the best selection (other than going to St Louis) anywhere in the 618 area code I have found. I would however like to see them add more midwestern beers (Three Floyds) that you cant find at the local liquor store.
They have been adding quite a few new beers lately so if you have not been by in awhile check it out.
03-25-2009 06:38:44 | More by meatmallet
Randall's Wines & Spirits in Fairview Heights, IL
91 out of 100 based on 16 ratings.