Discussion in 'Beer Talk' started by Mgm54, Jan 25, 2013.
If there's any lesson to be learned from this thread, it's definitely this.
So what youre saying is, ISO Hopslam FT Sob story
It's called good customer services. If you tell someone something than you follow through with it. It's not entitlement, it's common decency.
Hop slam is on tap everywhere here in AZ and bottles are overflowing stores. Kinda hot
I am on the "list" in PA and told it will be here the end of Feb. $59.95 should I curb my enthusiasm? I have only purchesed $17 Miller Lite 30 packs from them in the past.
ISO:Car FT: Girlfriend
If it's any consolation, it's just beer. It's not like being on a list waiting for a liver transplant.
Yep, this is the way it works. I've been getting calls for weeks asking whit it will arrive/will I hold some. If you are asking the answer is no.
I had a um, douche, come in yesterday.
"What do you have in the back?" Well what are you looking for?
"Whatever you have that's good." Well what specifically do you want? (Right now I have Lag Sucks, etc I'm doing 1 per customer with)
"Whatever you think is good and rare, I'll take one of each." What are you looking for? Name a brewery.
"Oh, um, well, Dogfish"
Key word 'might'. They decided to put it on shelves and scrap the list therefore they did not need to call anyone on said list, sucks you didn't get any but it realliy isn't that hard to get if you put in some effort.
Better to keep a good girlfriend happy than to drink a friggin pint. What if the girlfriend hates going to bars? He should have dragged her there to get a hopslam? Finding a girl that will date you when you have no car is easier than finding a Hopslam lol.
Anyway, bad on the store for not calling you but shit happens. Special releases can be a big pain the ass for stores because we can't keep everyone happy ever. Also, bad on them for having a list in the first place. Put it on the shelf and limit it till it sells. Oh, you missed hopslam? Sorry you didn't stop by when we had it. Simple as that.
You mean frequently calling and pestering the store even though my name is on the list? If I was the store owner I'd be pretty irritated if I took sown someone's name, offered to call them back, and still got a call from them every day because they're "putting in some effort."
You call all of your regular customers to let them know something has come in, without them asking you first? I'm not sure for whom that sounds more annoying.
I like lists because I feel like an irritant if I call every day waiting for something to drop. What do you propose as an alternative?
No, I do not mean to call and pester the store on a daily basis. It's really not too hard to find out when your area is getting any limited/special release, many shops post on FB and Twitter or you can check these forums, that's when you should call and find out if a particular store in your area has received anything. Better yet, stop by and ask them in person if you have time.
Instead of fielding a bunch of phone calls/lying to people..why not just post on Facebook or Twitter when you get something rare in?
"Hopslam is in!
2 cases, 1 six-pack per person limit
X amount of dollars
Get em while they're hot!"
Boom, done. Now was that hard?
A local retailer in my area of Virginia sold 25 cases in 5 minutes today.
Because they told him they would? Of course they don't have to take a list and make calls, but if do make a list and tell a customer that they will call, then they should follow through. That being said I'm guessing it was just an oversight.
At least he is wise enough to know that rare beer typically doesn't go on the shelf. Too bad he hasn't yet learned what constitutes rare and/or good beer.
He would expect it because they told him they would. There are plenty of shops with calling lists for certain beers. If you are going to offer the service then the service should be provided. If you want to operate on a first come first serve basis then make that your policy. In Grand Rapids there are plenty of places with pre-order lists, calling lists and just plain lists. On the other hand Sicilianos is a completely first come first serve basis, they get everything, but they also won't fill your head with false hope. They tell you flat out, we aren't getting much, get here quick.
Yep. There was definitely a douche in that conversation.
I don't see what is so hard about having a list.
There are a couple of stores by me that take my name and number and then call me when it comes in.
I then go to the store and purchase what I was waiting for (usually along with plenty of other stuff) and it seems to work for everyone.
If you're talking about the store I was at it was more like one minute!
Because if a store says they will do it, they should do it. Sucks that stores are ran this way, my apologies to OP, hope you have better luck next time.
I was just in a store here in Grand Rapids Michigan just a couple of days ago and they had at least 5 or 6 case just sitting in front of there checkout counter.
And if they say "No, not yet, later this week probably"? How long do you propose I wait before I call them back?
Not everyone's nearest bottle shop is five minutes away... I'd rather not make a 45 minute round trip because a store might have something.
Let me get this straight.. you answered his question with a question rather than telling him what was 'in the back', thus putting him on the spot. And he's the 'douce'???? Wow, great service you provide there.
Best way to get on a store's douche list is to walk in for the first time and just ask "what's in the back?" If its in "the back," it's there for a reason.
I disagree. The person asking 'what's in the back?' is the CUSTOMER! And in business, the customer is KING! So the beer is hidden for a reason, is it wrong to ask? It cannot be! I would've given him an answer to hopefully satisfy him. If he comes back with a request for DFH, I take him to the shelf and HELP him. OMG, what a concept. Here's a customer who is inquiring about good beer, and the clerk is pissed off, or worse, condescending. Not in my store, you direspect the KING and you are gone! And I do not care how much the customer knows about beer, he is a potential sales target, the KING.
Totally agree. When I was looking for the 2.15.13 Enjoy By, every store I called was totally straight up with me about the length of the lists and that they would put me on as a courtesy if some people dropped out, but that I was not likely to get any. I eventually found some, but it's definitely important to just be straight up with customers. I think living in the Philly area, which is a huge craft beer city, everyone from bars to distributors have enough beer geeks calling them on the reg to know to just tell it like it is (out of annoyance in lieu of courtesy in some cases maybe, but so be it). As far as the OP goes, the store should have told you how far down on the list you were and if you weren't likely to get any. The fact that they just put him on a list implicates (to me, anyway) that they were getting enough so he could get some. I would be slightly miffed, too (although probably not enough to make a thread about it).
same here in WI..its amazing
I guess I don't understand it either how asking what's if there's anything special that's not on the shelf instantly earns yourself a spot on that list. To Peter's point about it being in the back for a reason, most of my stores put it in the back because they don't want someone walking out with the entire 2 cases worth of a beer, and it's meant more as a measure of controlling the distribution and sale of said beer rather than keeping it for their more loyal customers (read: friends).
As far as the douche comment, I guess this means I'm on a lot of douche lists in areas that I travel to for business. I'm not a local and I don't pretend to have the inside knowledge of what's new and not on shelves, so I always to ask the question. Occasionally, I get the look from less beer-advocate purveyors that says "You're not a local and you're not getting any of my rare beer", but sometimes I'll get someone who understands that I'm going to buy a lot of good beer, and shares some of the local rarities that I wasn't aware of when I walked in to their shop.
Case in point, I spent a good part of my evening at a shop in Hickory, NC and got to talking to one of the managers about beer and where I was from and all that led to me asking about what rarer stuff she had that wasn't in the coolers. Well, turns out I was there the week before the Event Horizon release. She knew I was flying out Thursday, and made me promise not to tell anyone until after Saturday (the actual release date) that I got two bottles, which instantly made that shop one of my go-to places when I'm on the road, and a place that I will hype to everyone in my beer circles. That's both the definition of good customer service as well as great beer advocacy!
I keep stuff in the back for a reason.
If you're asking for a particular item, say, Laguintas Sucks, I'll give you a yes or no.
If you're asking me for everything allocated I might or might not have in the back, no, sorry, all sold out.
I have better things to do than ramble on about 25 items I have in the back that are hidden for a reason. If you want something, ask for it. If you want everything, don't expect to get it at my store.
Almost right, the regular customer is king, the folks that routinely support your business every day not just when something special comes out. For shelf beers there is so much competition that you need to have some way of rewarding those loyal customers. Not hard to get on "the super secret VIP list". Shop regularly, be nice to the employees and you are in!
My beer store guy not only calls me, he texts me what's in if I don't answer. When I get there he rattles off everything they got that day (in the back), and asks me if I want any of it. I am telling him how great he is next time I go in, because he seems to be the exception. Kudos to you beer store guys that make your customers feel special.
It does not matter to me whether or not the shop wants to part with its stash. What matters is HOW the store chooses to treat the customer. Hide the beer, keep it for the VIPs, that's Ok, just be nice about it! Who knows what the 'douche' expected, he never had his question answered because thecommish101 showed arrogance. And his latest post deepens the hole that he's digging. I don't need to be right or almost right. But there are so many scenarios that could've played so well compared to what happened. Hey, it's a business. Beer just happens to be the article for sale.
EDIT: There was no mention that the 'douce' wasn't nice, by the way, the clerk simply could not be bothered. The guy's a friggin' beer store clerk for God's sake. Where are the business basics in his approach?
Don't see how you would be on a lot of douche lists based on your last paragraph. You found a local store, showed interest in their products / beer in general. Spent the time developing a connection to the store manager and respect for what they were advocating. She recognized this and rewarded a customer who she realized would appreciate the gesture. Not only did she gain a semi-regular customer she also has someone singing praises for their shop.
The douche is the hoarder who comes in only on special release days and demands to know what you have in the back.
Oh and the fastest way to get off the list is to abuse it or feel entitled that you will get everything released. A lot of time their isn't enough to go around, even working at one of the better beer stores in my area doesn't mean I will get everything, in fact I miss out of a good deal of releases when its too small an allocation. Or I have to go to another store and find it.
It's wrong to just stroll into a beer shop for the first time and make the first words out of your mouth be "what's in the back?" IMO. There is no satisfying answer short of rattling off the name of 10+ things you have back there and then selling him whatever he asks for.
In your case, the customer would ask you "what's in the back?" You would respond with a question too i.e. "what are you looking for?" Then when he says Dogfish you walk him over to the shelf. That's not the back, and that's not what he asked. Normally you would think you were helping him, but in his eyes you just didn't tell him anything about your secret stash in the back. I agree that everyone at a beer shop and bar should always be nice to customers; never condecending and pissed off. And of course it has nothing to do with a customers knowledge. Every customer should be treated with respect, even if they are considered a douche.
I guess my "VIP" customers are smarter than your customers.
They know what's coming out when, what days trucks arrive at what stores, etc.
I've been around long enough to know who's a regular customer and who's out cold calling and hoarding from store to store. That's why good stuff stays in the back on a "Ask for it and you might get your allotted one" basis.
I get something in, I pull off 1 each for myself, interested employees, and VIPs, and the rest go up for grabs if people specifically ask for it. I'm not saving you one over the phone, and I'm not going to tell you everything that's in the back. Not too hard.
I absolutely would NOT reply to his question with a question. You misunderstood my reply, perhaps. I would tell him something, even if it had to be a white lie. If I have a case of Hopslam in the back and it's spoken for, I tell him I have nothing...that's an answer, not a question. Then we go from there. Or, maybe there's something else in the back besides the hot stuff. The shops that I support encourage their customers to inquire...'cause ya never know.
Edit: Where does it say that the customer "strolled in for the first time"? And if he did, wouldn't some courtesy and service go a long way towards seeing him come back again? There is no justifiction for poor treatment, no matter how 'good' the customer is. Come On!
It does not cost anything to be nice! And all of us beer 'know-it-alls' had to start somewhere.
Basically, it's non of his business what's "In the Back" or "Under the counter."
Separate names with a comma.