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Bad business vs. getting beer you want

Discussion in 'Beer Talk' started by brianthelion23, Feb 13, 2013.

  1. I have been waiting for sucks for a while now and honestly i thought we were not going to see it. I stopped at my favorite store and they got a case, but it wasnt in their system. So they couldnt sell it to me until tomorrow at a one six pack limit. I decided to stop at my least favorite store to see if they got some too. The owner is a pompous jack ass and changes his prices depending on the person and he has old, nasty beer on the shelves. He had sucks though. So i had to choose to get the beer i wanted or not support his business. I chose the beer cuz it was fresh amd not
    Proced gouge. Now my buddies are giving me crap, but im drinking my beer now. What would you guys have done?
  2. YogiBeer

    YogiBeer Savant (485) Illinois May 10, 2012

  3. matrix64015

    matrix64015 Aficionado (205) Missouri Jun 23, 2009 Beer Trader

    I have a similar situation. One place I used to go to all the time & spend $250+ month at, wouldn't hold a beer for me for a couple hours because he didn't recognize who I was on the phone. So I stopped going there. There is just a good of a place a few miles from there. Made friends with the beer manager & she holds stuff for me. One thing is that the old store I stopped going to is much closer to home & once in awhile I'd like to pop in & see what they have. I've been once in the past 1 year + & he recognized me immediately & said "Hey if there's anything you want me to order, etc, let me know". He knew he lost someone who spends over $60/week there & realized it after not seeing me. I haven't been back yet. Always wanted him to know why, but screw it. Someone else DOES care about their valued customers & I bring that stores thousands more per year. Sad thing is that smaller store that's closer is owned by a Korean family, the place I go to now is a grocery store who gets all kinds of stuff. Who could have used my money more? Def the small store, but because he wouldn't hold a $12 bomber, he loses thousands a year now.
    FlakyBiscuit likes this.
  4. YogiBeer

    YogiBeer Savant (485) Illinois May 10, 2012

    What if there are hundreds of people like you, and he only gets 12 beers to hold? What does he do then? Not going somewhere because they wont hold special releases for you is silly, especially if they have an ever updating selection and are generally good customer service wise.
    Spdmini, afrokaze, 5thOhio and 6 others like this.
  5. YogiBeer

    YogiBeer Savant (485) Illinois May 10, 2012

    So youre being super greedy and selfish, and giving money to a much larger store, because you didnt get one thing you wanted? Yowza...
    Spdmini, afrokaze, TheBoog013 and 5 others like this.
  6. expecting a store to hold something for you is dumb. You're there with cash or you're not.
    Spdmini, Vav, fostah and 9 others like this.
  7. Jadjunk

    Jadjunk Savant (400) Georgia Dec 6, 2009

    I'm glad to be in an area where people make accommodations for their regulars, but I'd never expect accomodations especially when the demand is high. While I hate nasty business owners and wouldn't continue going to a store that doesn't treat me right, every store has their individual policies and procedures. It's all free market, I suppose- just cross your fingers and hope that they might change their ways (or staff) and stop by in a year or so to give them another try. Hopefully your less frequent visits will have made a big enough dent in their paychecks to force them to adapt to better customer service!
    matrix64015 likes this.
  8. My favorite shop updates its Facebook weekly with new arrivals and limited/rare releases. Often I'll walk in, and one of the guys there will pull a beer from behind the counter and begin ringing me up immediately. They do their best to stay competitive with larger local shops, so I do my best to shop there as frequently as possible.
  9. Wow. I feel so bad for you.
    ShogoKawada likes this.
  10. Wow. He did not know who you were on the phone. Get over it. Call the big store, I am sure they will know who you are. First world problems.

  11. Your reaction is a just a bit extreme given the initial situation. And by just a bit, I mean a lot.
    jRocco2021 likes this.
  12. What a dumb ass that store owner is. How the hell did he even start a business without being able to recognize peoples' voices over the phone?!

    Seriously though, what is wrong with you? You should be ashamed of yourself.
  13. Cyclone8

    Cyclone8 Advocate (510) Minnesota Oct 19, 2011 Beer Trader

    Just to add another voice - holy cow, my friend. You won't tell the guy what he did that caused him to lose your business. So you're punishing him twice, and not giving him a chance to ether win your business back or correct the thing that angered you in the first place. That just seems cruel.
  14. dap325

    dap325 Aficionado (200) New York Apr 2, 2009

    If the price was right I would have gotten it at any store that would be willing to sell it to me.

    You stopped shopping at your favorite shop because someone didn't recognize you over the phone? That's a tough one for me... I frequent a few bottle shops in my area and am friendly with the employees but would not expect a random employee to know who I was. If I can't call and either ask for someone specific who knows me or say "Hey it's dap325" and have X employee know who dap325 is than I really can't complain. I cannot imagine not shopping there anymore if the cashier didn't recognize me over the phone and set aside something for me.
  15. bad enough to write a store off because they won't hold a bottle for you; compounded by the fact that he didn't recognize you on the phone. and i'm still trying to work out how the korean family angle fits in...
  16. Brunite

    Brunite Savant (430) Illinois Sep 21, 2009

    Had a girlfriend.....actually a LOT of them....that did the same thing. I hated that line..."If you don't know what you did wrong; I'm certainly not going to tell you".:confused:
    afrokaze, KevSal and notchucknorris like this.
  17. matrix64015

    matrix64015 Aficionado (205) Missouri Jun 23, 2009 Beer Trader

    Great advice here guys. I do feel a little bad now, thanks! lol But the reason he would have recognized me is because my arms are covered in tats & he always comments about it. Not by my voice. I wouldn't expect that either. And the other thing is that he did hold some for some people. I guess I am being a little unreasonable. It just pissed me off & I thought I was showing how I felt through my actions. Kind of like the saying a lot (90%) of dissatisfied customers will never let you know they were wronged, they just don't come back for business. You guys have changed my mind somewhat & I'll visit the store again soon. Feel like an ass now but I guess I just needed a different point of view because I'm a little stubborn.
    afrokaze, ESeab, Duff27 and 5 others like this.
  18. To the OP: Go back today and buy another six from your favorite store. All problems solved, and you have extra Sucks.

    As for not having your voice recognized on the phone? Like others, I say get over it. I am a regular at a few stores, I am known by name, I spend a lot of money, and there are still releases they won't hold for people (not just me, but everyone). And there are times when they tell me the waiting list is just too long, you probably won't get any. And you know what? It's OK. They apologize profusely and I tell them it's nothing to worry about. It's only beer man. Really. For every limited release there are 6 off the shelf or locals that are just as good or close to just as good.
  19. Could have kept all your morals in tact by stealing it from him.

  20. Who knows, maybe this expression will ‘take off’ like “pwned”!?!;)

    YogiBeer likes this.
  21. This is what bugs me. Why put it on the floor or go get it from the back if it is not in the system. I have had this happen to me at bigger stores and I would write them off if I could but sometimes they are the only ones who get the limited releases...only if they last past the employees volturing them (which is a whole nother issue)
  22. I don't really have enough choices in my area, so I can't really afford to get choosy. The ones I go to are very nice though. They know my tastes, and let me know if there's a great new stout that they get in, and will order anything that they don't have. It also helps that I work for one of their distrubutors.

    I've only ever boycotted one business. It wasn't a beer store or anything, just a nearby Dunkin' Donuts. I asked for them a cup of iced coffee with a shot of espresso dumped in. I watched them prepare it, noticed they didn't actually dump the shot in, but they had the nuts to charge me for it. I'm fine with them simply forgetting about it (it happens), but it's a dick move to THEN make me pay for it. I didn't say anything (wasn't in the mood to fight it), but haven't been there since. Was sorta the straw that broke the camel's back.

    Sorry for the tangent!
  23. T-RO

    T-RO Savant (410) New Hampshire Nov 9, 2012 Beer Trader

    I would have bought the six available and probably another six the next day from first guy.
  24. leedorham

    leedorham Champion (855) Washington Apr 27, 2006

    I know that guy personally. He actually only proced gouges you because he thinks you're a dick. Also he knows when you're coming and puts out a bunch of old beer just to piss you off.
    Spdmini and YogiBeer like this.
  25. I had a sneaky suspicion that you would be the first BA to use the terminology of “proced gouges” in a sentence!;)

    leedorham likes this.
  26. Price gouge . This makes me want to act out the words to the Misfits song I got Something to Say. Thanks for all ur thoughts on my typo. Can we get back
    To the topic ha.
    ironchefmiyagi13 likes this.
  27. “Thanks for all ur thoughts on my typo. Can we get back To the topic?” Maybe, but I have a sneaky suspicion that you will see “proced gouges” real soon in a post from leedorham; only time will tell.;)

  28. MLucky

    MLucky Savant (400) California Jul 31, 2010

    $60 a week? Dude. If I was your local beer store owner, I would hold whatever you wanted as thanks for putting my kids through college.

    I have to admit, though, that I'm pretty much going to spend my money wherever I can get what want, when I want it. Sad, but true: I'm not going to wait and buy something from the local guy I'm friendly with if Bevmo gets it first. I'm not very loyal as a customer, so I don't feel like I have a right to expect special treatment.
  29. pitweasel

    pitweasel Advocate (550) New York Jun 11, 2007


    But to actually address the original question, I'll gladly skip an anticipated beer if the only way to acquire it is supporting someone who treats people poorly. Now, the whole "bad business" thing is open to interpretation, but in your instance - a guy who will literally change the price from customer to customer just because - there's not a beer in the world that would make me say "hey, I'll give you my business". It's just beer. I'll take a clean conscience with my glass of any number of other good brews acquired elsewhere.
    Hoptimus-Prime and Kerrie like this.
  30. yemenmocha

    yemenmocha Poobah (1,255) Arizona Jun 18, 2002

    Everyone tells me to buy local. Maybe that's the answer? ;)
  31. If you want to make sure your beer guy holds rare stuff for you, bring him a decent bottle every once in a while. He'll probably reciprocate (unless he's a dick), and you'll be guaranteed a crack at the good stuff. Nothing wrong with a little bribery between friends!
  32. jmmy3

    jmmy3 Savant (375) Massachusetts Nov 30, 2010

    It wouldn't have killed you to simply wait a day? Don't support horribly run businesses. They'll just get worse and it will be your fault.
  33. LMT

    LMT Savant (375) Virginia Oct 15, 2009

    To the OP...if your local shop was on the ball they would have had Sucks in the system shortly after they got it. Not your fault they didn't.

    Personally, I buy the beer I want (& when I want) at the store that sells it freshest and at the lowest price. If a biz wants me to buy from them, they need to offer this. I don't care if it's Total Wine, Wegmans, or the bottle shop around the corner.
  34. jmmy3

    jmmy3 Savant (375) Massachusetts Nov 30, 2010

    You've got some issues man, and it's got nothing to do with that Korean business owner.
    HokiesandBeer and YogiBeer like this.
  35. jRocco2021

    jRocco2021 Savant (460) Wisconsin Mar 13, 2010 Beer Trader

    Prounounce it "prost goja" then make a sour batch of beer and bottle it. Next slap some sort of holographic zombie monster on the lable then charge 50 bucks a bottle and only release it on Hitlers birthday. That way not only do I get to run a horrible bussiness but you can still get the beer you want problem sovled.
    JackHorzempa and YogiBeer like this.
  36. DelMontiac

    DelMontiac Advocate (745) Oklahoma Oct 22, 2010

    Consumers can shop where want to last I heard. You snooze, you lose - that goes for both sides of the register.
  37. Mandark

    Mandark Savant (350) Illinois Apr 8, 2008 Beer Trader

    It's called "Last Caress", dude, come on. At least you didn't think it was by Metallica!

    Snarkiness aside, yeah, I'd probably go back and get more Sucks from your favorite shop a few days later.
    Immortale25 likes this.
  38. SometimesIfart

    SometimesIfart Champion (755) Michigan Jun 4, 2012 Beer Trader

    The owner of the local craft beer store around here allows his " Usual's " to get a shot at any new release he's getting before he even says anything about it to anybody else. He will actually individually call them and let them know what is coming and gives them a chance to reserve it before it ever comes off the truck. He recently got in some Short's Goodnight Bodacious, To which he put a one bottle per person limit on it. He however, Allowed his usual's to purchase THREE bottles per person. They were gone within twenty minutes of being off the truck. I actually went in there about three weeks ago looking for some Sucks. He told me that he didn't have any and he wouldn't be getting another case for a few weeks. So I went out to my truck and was getting ready to leave, And what do ya know, I see a guy ( Who I'm assuming to be one of his usual's ) Walk out of the store with 4 six packs. Don't get me wrong, The owner is a decent guy, He just plays favorites with the customers who regularly spend 300+ a week at his store.
  39. joetouchton

    joetouchton Savant (280) Delaware Apr 23, 2012 Beer Trader

    ill give u 35 not 50
  40. Dam my little credibility is completely gone now. It was sung by tony danza right? ;) I dont mind because i dont wear my misfits shirt from hot topic anymore.
    Mandark likes this.