Picked up a bottle of apis IV a couple of weeks ago, didn't notice when I bought it that the cork and cage looked a little mangled. Drank the beer anyway. As it warmed I noticed a slight metallic taste that got out of control as it warmed up more and more. knowing full well that the damaged cork was probably the cause of this issue I contacted the brewery about the problem. If I had a distributer mishandling my beers I would want to know. Elevation sent me a new bottle to try, a sticker, a card for a free sampler at the brew pub, and a tshirt. To me this is amazing customer service that deserves recognition, especially when the issue probably stemmed from a bump along the way aand not from the brewer at all. And btw, the beer was amazing and I look forward to trying the BA version when it is released!