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Extreme Beer Fest Refund Update

Discussion in 'BeerAdvocate Fests' started by Jason, Feb 28, 2013.

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  1. Jason

    Jason Founder (1,365) Massachusetts Aug 23, 1996 Staff Member

    Just a quick FYI for anyone that submitted for a refund before the deadline:

    Nearly all of Saturday's tickets have been refunded, if you have received a confirmation email please be patient as authorize.net has been a but slow to process these refunds.

    Night of The Barrel and any leftover Saturday tickets should be all refunded by tomorrow, you will not see the refund into you account until 6-7 business day from the time you receive the confirmation email that you have been refunded.

    Thanks for your patience.
     
    Jnorton00 likes this.
  2. Todd

    Todd Founder (1,625) Colorado Aug 23, 1996 Staff Member

    Update:
    • If you just bought tickets for EBF Saturday (Feb 9), and your request was valid, you've been refunded already.
    • If you bought Night of the Barrels tickets (Feb 8) AND EBF tickets, your refund request was put into the Night of the Barrels batch.
    • We ran into a delay processing the Night of the Barrels batch. Basically, orders were past 120 days and the CC processing company wouldn't let us do a batch refund or refund via Eventbrite anymore. We're now doing them manually to avoid any further delay.
    • We're emailing everyone a secure form to complete. Once complete we'll attempt to process your refund manually and notify you upon completion or alert you of any issues.
    Thanks again for your patience. All of this has been a major headache for us, but your support has definitely made things better.

    Cheers!
     
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