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Extreme Beer Fest: Rescheduled Dates

Discussion in 'BeerAdvocate Fests' started by Todd, Feb 12, 2013.

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  1. Todd

    Todd Founder (1,410) Colorado Aug 23, 1996 Staff Member

    New Dates: March 15 & 16, 2013 in Boston, MA

    Unfortunately, Extreme Beer Fest (February 8 & 9, 2013) was postponed due to severe weather conditions that forced the city of Boston to close all transportation. As EBF (and the storm) landed on a weekend, our efforts to reschedule had to wait; however, first thing Monday, we began coordinating with the venue to secure new dates and are pleased to announce that Extreme Beer Fest #10 will occur on March 15 & 16, 2013 at The Cyclorama in Boston, MA.

    Options and information for existing ticket holders are also included below.

    New Dates/Times
    Night of the Barrels @ Extreme Beer Fest
    Friday, March 15, 6pm-9:30pm

    Extreme Beer Fest
    Saturday, March 16, 1pm-4:30pm (Day Session)
    Saturday, March 16, 6pm-9:30pm (Night Session)

    Held at The Cyclorama at the Boston Center for the Arts.

    Previous Tickets
    Existing, non-refunded tickets are valid and will be scannable. Optional: Those who purchased tickets via Eventbrite may also re-download their tickets with the new dates; see http://help.eventbrite.com for help.

    Tickets that have been refunded will not be valid and will be refused at the door.

    Refunds
    We’ll be waiving our “no refund” policy and will honor refunds to all Eventbrite ticket buyers who file their requests by February 19, 12am EST. Please see the instructions below.

    Refund Instructions
    If you'd like a refund, please email [email protected] with only the order ID number in the subject line. You can find your order ID number on your confirmation email from Eventbrite.

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    Additionally, you can find your order ID number on your .PDF print-at-home ticket.

    [​IMG]

    Please Note: Your full order will be refunded. Partial order refund requests will not be accepted.

    Refund Deadline
    As a reminder, refund requests will be accepted up until February 19, 12am EST, based strictly on the instructions given above. Any refund requests beyond this will be dealt with on a case by case basis, but we cannot issue refunds outside of the instructions prior to the deadline or guarantee refunds past the given deadline.

    Secondhand Purchased Tickets
    If you purchased your tickets from a non-authorized reseller or individual, you’ll need to contact the original re-seller to confirm that each of your tickets is still valid.

    All Eventbrite ticket buyers will be alerted of the new dates and options via email.

    We can’t even to begin to put into words the collective disappointment shared amongst the BeerAdvocate team, attendees, brewers, vendors, volunteers and everyone else involved, but please know that we’re truly saddened by the inconveniences that this situation has caused, and we appreciate your patience and continued support.

    Please see the Extreme Beer Fest website and this forum for future updates.

    http://beeradvocate.com/ebf/

    Sincerely,

    Jason & Todd
    Founders, BeerAdvocate
  2. Todd

    Todd Founder (1,410) Colorado Aug 23, 1996 Staff Member

    Anticipated Questions

    We'll be using this thread to answer some common questions and post updates.

    Q: Can I get a partial refund?
    As per Eventbrite's instructions: "Please Note: Your full order will be refunded. Partial order refund requests will not be accepted."

    Q: When can I expect my refund?
    Eventbrite will process all valid refund requests after the refund deadline.

    Q: Will I get a confirmation email for my refund request?
    To our knowledge, Eventbrite will not be sending one.

    Q: Will you be selling more tickets?
    After the refund deadline, we’ll release any refunded tickets for purchase. More information will be posted at that time.

    Q: Will the same brewers/beers be pouring?
    We’ll be reaching out to all brewers and will do our best to secure them; however, please realize that it might not be feasible for some to return. We also anticipate changes in the beer lineups due to this. Update: Jason just got confirmation that the distributors will be holding some of the beers.

    Q: Will there more brewers/beers added to compensate for the ones who can’t make it?
    Yes.

    Q: When will you have a list of brewers/beers?
    As soon as we confirm them for the new dates.

    Q: Will the food be the same?
    We’re reaching out to all vendors and hope they’ll join us.
    codasnap52 and AdamsDTD like this.
  3. Todd

    Todd Founder (1,410) Colorado Aug 23, 1996 Staff Member

    Update:
    Refund requests are being collected/processed by Eventbrite. Refunds will occur in batches this week. Please be refer to your credit card statement for confirmation.
  4. Todd

    Todd Founder (1,410) Colorado Aug 23, 1996 Staff Member

    Update:
    EBF Day and Night Session (Feb 9) refund requests have been processed. Eventbrite will be processing Night of the Barrels (Feb 8) requests next week.

    Thanks again for your patience.
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