The Bruery Announcements/Allocations

Discussion in 'Pacific' started by tbadiuk, Feb 8, 2013.

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  1. as a "commoner", i will say that the fact that some long term supporters of the Bruery have access to some additional kick-ass selections does not in any way diminish my my ability to go have fun at the party. they bought into it, they get some extra perks - just like we who bought into RS get the opportunity to go to the party in the first place. also, it's just beer.
  2. domtronzero

    domtronzero Initiate (0) California Aug 18, 2007

    That was essentially the point of my post :)
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  3. jtmartino

    jtmartino Advocate (515) California Dec 11, 2010 Verified

    You are postulating as to why events were held midweek and not on the weekends. I don't see why other breweries have weekend events but the Bruery can't. I should've clarified too - not just weekday stuff, but failing to provide advance notice for said events. Hard to schedule a trip down there two weeks in advance. Amateur hour.

    TONS of food is not the same as food options. At the initiation party, you could have either mediocre Beachwood BBQ, or BBQ. And no options for vegetarians. It's Southern California for christ's sake. How hard is it to get one more vendor in there, especially for a once-a-year-party? I've thrown parties and hosted events for thousands of people (college events) so I understand what it takes to get multiple catering companies in the door. It's not rocket science.

    The limiting tasters thing is an inconvenience to those of us who can drink more than 40 oz. in a 3 hour period and not be shitfaced, and who may actually want to try more. Other top-tier events don't limit (like FW Invitational,) so at the very least the Bruery could open up additional tasting ticket sales halfway through the event, after most people have had a chance to try some stuff. I plowed through my 10 tasters in under 2 hours, and left early. No, it's not a dealbreaker, and yes I understand why they don't want people to get wrecked. But it would be nice to those of us who want more.

    The event last year was crowded (in the tent.) Hopefully the weather cooperates, because 2x+ as many people in the tent this year will indeed be a mess. No, I haven't been to GABF, but I've been to SF Beer Week's opening celebration 3 years running and every year it gets worse. Initiation party will be no different.

    And your comment about the "multinational online commerce company" is funny, and ridiculous. High-functioning commerce websites are a dime a dozen these days. There is no excuse for at least a minimally functional website, and now it's mid February and they're still working out critical bugs. Just kinda funny - more amateur hour stuff.

    I really like the Bruery. It's just hilarious that they have so much trouble with such simple things, and hopefully someone working there reads threads like these and works on fixing pretty straightforward problems. You obviously have much lower expectations for them, and that's fine - you'll be that much happier when they get it right.
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  4. walterfredo

    walterfredo Savant (360) California Nov 22, 2011 Verified

    truth. some people seem to overlook this.
  5. domtronzero

    domtronzero Initiate (0) California Aug 18, 2007

    What other events were held on weekdays besides the barrel party last year, and the Hoarder's dinner? Seriously, I must've missed the other ones if there were any.

    Ahhh, options. Missed the context on that one the first time around. Yah, I think they should definitely have vegetarian/vegan options for party goers.

    Regarding the taster limit: The Bruery can assume that 10 tasters will be enough for most people, and by allowing the option to buy more means that they have to have their entire event staff be on the lookout for their employees serving drunk people. With as many people that's going to be at this event, it is one less thing that they have to worry about. Along with blown kegs of popular beers, etc. I still had tickets left over at the end of my 3 hour stay last year (just to show both sides of the coin).

    Last year's event was super crowded because of the weather. There is a ton of space to stretch out outside the tent. And if the weather's nice this year then that space will be well utilized. Hopefully the weather complies. I, for one, can't think of a better venue to hold the event at. Adding a second session would be awesome, as it would be about half the people they have to deal with at once. I do blame them for not having the foresight to see that being an issue. But we'll have to see what happens.

    I've been to SF beer week and I'm willing to wager that it will be very different. And handled much MUCH better.

    Again, they make beer. It's not their first priority to have a flawless website. Sorry it isn't up to your professional standards. Pfffftt... amateur hour. Give me a break. My comment was neither funny nor ridiculous. What's funny and ridiculous is your demand for 100% satisfaction from a small company that is doing the best they can to handle all of our requests.
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  6. Miruguy

    Miruguy Savant (265) California Nov 22, 2010 Verified

    I think Beachwood's BBQ is pretty great - admittedly not for vegans/vegetarians, but definitely for us carnivores. Apparently, this year it's catered by Haven, so not expecting anything near the quality of last year.
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  7. bkratz

    bkratz Aficionado (100) California Mar 12, 2009

    The problem here isn't that RS members aren't getting GB. Shit happens, something went wrong with the beer and now there isn't enough, theres nothing The Bruery can do about that. The problem is that RS members had to figure this out by reading an email to the HS members that was posted here.

    It's a communication issue. If theres a problem with a batch of beer and its going to affect an allocation just let everyone know whats going on.
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  8. jtmartino

    jtmartino Advocate (515) California Dec 11, 2010 Verified

    They seem to be doing fine handling all of our money. Throwing in a few requests wouldn't hurt. ;)
  9. domtronzero

    domtronzero Initiate (0) California Aug 18, 2007

    I definitely agree with you on that :)
  10. drewone

    drewone Champion (865) California Sep 18, 2006 Verified Subscriber

    That, and it was suppose to be the last allocation of 2012. Holding it back because it isn't ready was admirable, but I assume it would either be dumped or released as an allocation when it was ready.
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  11. riko

    riko Savant (345) California Jan 18, 2008 Verified

    When I heard that GB wasn't carbonating well I figured I'd pass on ordering it. But now that I find out it's only for Hoarders, I MUST HAVE IT!!!!
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  12. errantnight

    errantnight Advocate (700) California Jul 7, 2005 Verified Subscriber

    There are very few individuals who can responsibly consume 40oz of high ABV alcohol in a 3 hour time frame and not be pretty heavily intoxicated. If you happen to be one of the lucky few, you get the awesome advantage of being able to drive and/or go somewhere else and continue drinking after the event is over. You always have the option of slowing down and savoring your drink a bit more if you choose.

    All that said, the issue of whether or not you, personally, can physically consume more alcohol without being blindingly drunk is irrelevant to whether the event is of fair value. Is your pint at a pub not of fair value because it "only" contains 16oz. of beer when you could, clearly, consume 20? Don't be ridiculous.

    The website happens to work fine for many. Me, say. There are some UI tweaks I'd make. There are (clearly) some back-end issues with how the web designer is handling things like zip codes and address locations (that should be eminently fixable). It's certainly not the end of the world. And if you happen to be one for whom the site isn't functioning properly, and instead of contacting The Bruery to sort it out have run around the interwebs ranting about it, you have a more fundamental issue at hand than the functionality of the site: how to handle simple problem solving. I'm not absolving The Bruery, but clearly they are working very hard to create a handsome, functional website that they are actively working on improving. Let's not that The Bruery's version is so fundamentally broken that it's laughable. There is a clear coding error regarding how the site determines whether pick-up is an available shipping option. That doesn't mean the system overall is broken, inherently flawed, or just plain bad. It just means the parameters for determining location need to be tweaked.

    You can hold their feet to the fire for not accommodating vegetarians (it's a little strange, to say the least) at events. And I suppose you can say, without knowing what their staff was focused on or how truly difficult the various internal operations of a brewery undergoing rapid growth and expansion in a number of areas, that they should have focused more attention on some of their beer events.

    But it's not all that surprising that small, comparatively simple things are what is getting missed at this time. They're getting the fundamentals right, but they don't seem to quite have the time to make sure everything is ironed out everywhere. Presumably, as in the past, as things settle down they'll figure out the website issues, soothe everybody's ego with some beer, and clean up the small messes that have everyone all in a tizzy.

    Until then... I really need to stay off BA.
  13. Vanlingleipa

    Vanlingleipa Savant (485) California May 19, 2011 Verified

    Obviously terrible QC job. Instead of putting more people on the project before release, someone obviously let the website go live with the intent of having customers ferret out the bugs. Considering this is practically an out of the box website (simple, non-original functionality), I find this QC fiasco bizarre unless the Bruery was looking to save cash by hiring a nickle and dime website developer.

    Other than that, I concur with most everything this poster had to say. A lot of whining about nothing much. Anybody possessing just a little history of the Bruery shouldn't be shocked that they aren't exactly detail oriented when it comes to customer service and event planning.
  14. tbadiuk

    tbadiuk Savant (425) Manitoba (Canada) Feb 9, 2009 Verified

    Given that I'm someone that designs software for a living, I'll have to disagree on "terrible QC job". That's a bit strongly worded for the complexity of the website, and gven how nice the site looks and all the programming bells and whistles I see. I'm actually surprised that the only thing wrong is some address calculations, which BTW may not even be the developers fault. That is, from the sounds of the message posted above by someone from the Bruery, they're using some sort of API to connect to the shipper to get the "pick-up" particulars. If the pick-up option is tied to that, it may be an issue with how the communication works on the shipping API end of things, so not exactly a straightforward type bug.

    (What *would* I change? That damn count-down timer applet on the left that covers the shipping options! :p )
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  15. Vanlingleipa

    Vanlingleipa Savant (485) California May 19, 2011 Verified

    Complexity of the website?
  16. tbadiuk

    tbadiuk Savant (425) Manitoba (Canada) Feb 9, 2009 Verified

    Yeah, it's a pretty robust shopping cart implementation with a pretty slick interface, and there's quite a bit of code behind that. This isn't a simple fill-out form and submit HTML/javascript implementation. Plus, even if it's an off-the-shelf package there is a lot that can go wrong with integration between the shipper, product database customization/modeling etc. Also, assuming they're doing proper asset locking using semaphores so those countdown timers actually mean something (as in something can actually sell out, like the BT release for example), it will be nice to not have something disappear out of your cart when you go to pay. Coding something like that in itself is non-trivial to do properly.

    ps: I do medical software (anything from drug modeling to HL7 interfaces, with an EMR package thrown in for good measure) and I've seen way, way more trivial rollouts than this with a *lot* of testing and still lots of stuff broke once we let a new set of users into the test pool. To have a weird bug pop-up between the eCommerence site and the shipping stuff (probably 3rd party API's involved with the shipper) is not suprising.
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  17. SageO

    SageO Savant (455) California Jul 13, 2010 Verified

    If you're not a web developer, all of this can seem way more simple than you could ever imagine. Just getting the database software you're running to properly talk with the shopping cart software (and then the order management software) can be a huge nightmare.
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  18. Nerds! :D
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  19. Nerds! :D
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  20. Vanlingleipa

    Vanlingleipa Savant (485) California May 19, 2011 Verified

    You guys are funny. We're not talking about building a gaming AI, MS Dynamics or thousands of other s/w packages with enormous work scopes and complexity of purpose. For all the devspeak, the Bruery still has a very basic b2c site that serves a one major need: sell a single type of product. Hell, you can't even buy Mischief in an assortment of 'robust' colors and sizes.

    And yeah, this is reason #897 why beer nerdery is more interesting than being a techie. I can hold someone's interest for a few minutes talking about how stealth DIPA ABVs knocki you on your ass. But coding comments best practices? Gone in 15 seconds.

    So, from my end anyhow, back to beer.
  21. This sounds like a ridiculous approach to take. You drop the ball, come on here and offer up an explanation that seems to not satisfy a group that you are taking money from, are contacted about said issue that seems to have people upset, respond to an email, but tell the person it is basically between us.

    As someone who has spent going on 30+ years dealing with Fortune 100 companies across a wide array of industries, I think I have at least some idea as to how this business thing works. I understand fully the coolness of craft beer, the artistic element of it, etc. but who is kidding who. They are a business venture first and foremost, operating in a very competitive and crowded space. When I hear additional stories of allocations not having the right number of bottles in it for pick-up, missing key bottles like Grey Monday, etc., something sounds slightly amiss. A company motto I remember was "brilliant at the basics."

    The Bruery obviously has read this thread and should offer up a clear response that they will deliver on. That is the least that one should expect whatever society you are in.
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  22. domtronzero

    domtronzero Initiate (0) California Aug 18, 2007

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  23. jtmartino

    jtmartino Advocate (515) California Dec 11, 2010 Verified

    Did you even read my post? And you say I'm being ridiculous? I never said the event was not "of fair value." This has nothing to do with the cost. I even suggested allowing us to pay more for more tasters. You need to re-read my post before generating a response.

    You have failed to see that the problem was significant enough for the Bruery to shut down large portions of their website for weeks. Any way you look at it, those are pretty serious bugs that should've been QCd before the first of the year. But thanks for the backhanded insult, that really strengthens your argument.

    In general, it's clear that you (and others) are jumping to the Bruery's defense of my very minor criticisms even without understanding my posts. My complaints are valid, they are shared by others, and they are easily rectifiable. Your defense of them is a bit silly, since it seems you think I'm trying to tarnish their reputation or something. Ironically, I spend more money at the Bruery than most of their patrons; if nothing else, that grants me at least the chance to voice my concerns to the "public," which includes Patrick Rue since he frequents these forums. If nothing else, it opens the floor for discussion, which does nothing but help Mr. Rue if he ever reads these posts.

    If the Bruery is going to brand themselves as a top-tier brewery and charge top-tier brewery prices, they need to address these fundamental issues and start acting like a top-tier brewery.
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  24. stupac2

    stupac2 Initiate (0) California Feb 22, 2011

    What top-tier brewery does a better job than them?
  25. jtmartino

    jtmartino Advocate (515) California Dec 11, 2010 Verified

    A better job of what? I can name breweries that put on better events (Deschutes) and breweries that have better online sales and functioning websites (Cascade). I can name many businesses or groups that do it better too.

    They shouldn't be immune from critique because they're a brewery. First and foremost, they are a business and are interested in making money. If nothing else, addressing my comments will help them make more money.
  26. errantnight

    errantnight Advocate (700) California Jul 7, 2005 Verified Subscriber

    I really don't need to reread anything, I understand you just fine. Limiting the number of tasters is an inconvenience. An inconvenience to what, precisely? To be able to drink until you are really really drunk? If you're being provided a fair amount of alcohol within a fair amount of time to drink it in (in fact, an overly fair amount of time), then you have no complaint. You do have a complaint. You are being "inconvenienced" because they aren't graduating the number of available tasters based on everyone's self-perception of how much alcohol they can take. Congratulations on being one of the few who's able to pound high ABV beer and keep on pounding it without being drunk. Many people can't. The inconvenience for the vast number of Bruery employees that would have to be dedicated to policing whether or not certain people are allowed to pay for additional tasters (to say nothing of them INCORRECTLY identifying somebody one way or the other, and you seem to think they can't do simple things right, how would you trust them to correctly identify who can and can't handle more beer?) far outweighs the "inconvenience" of you finishing your tasters early (as opposed to stretching them out over time) and wanting to drink more and having to go elsewhere to continue drinking. I'm fairly certain yours is not a problem that needs solving.

    I do understand your complaints. In fact, I have restated the ones that I feel have merit and supported them. I picked apart the ones that seemed illegitimate to me. I've had my fair share of criticism of The Bruery throughout the years (and I'd not have set up their various societies like they have chosen to, and in fact have previously e-mailed them both my suggestions and arguments in support of those suggestions... one of those arguments being that they were setting themselves up to be nitpicked by people like you).

    The fact that you spend money at the Bruery entitles you to exactly what you have purchased from them, and nothing more.

    The fact that The Bruery sells a product to the public entitles the public to talk about, discuss, and criticize them. You spending more money does not lend your arguments any additional validity or merit.

    The Bruery might be more interested in listening to you because you spend more, and they'd be wise to listen to the voices of their most devout and high-spending customers. But unless I missed the line in the Hoarders Society Invitation, we aren't entitled to a Board of Director's-like voice.

    The Bruery has already successfully branded themselves as a top-tier brewery and has clearly made a successful business of charging top-tier prices. This has already happened. They have also proven, time and again, that they are one of the most responsive and interactive breweries with respects to their customers wants and needs. But as you rightly point out, the more they build their brand around levels of exclusivity, the higher the standards they will be held to and the less leeway they will be given despite this.

    I am not and was not saying that you or all of your points are without merit. No one is arguing that they are immune or above criticism, least of all myself. But the entitled manner in which you present your arguments, and by giving equal weight to arguments that have little or no merit, undermines YOUR credibility and arguments. Just as you accuse The Bruery's failures of undermining their credibility, despite a lengthy record of active engagement, improvement, and catering to the community.

    Whatever, I can't honestly say that I feel like my time has been well spent, here. Almost assuredly none of this will change your thinking, at all, and most likely you'll respond in some way that I'll have a compelling urge to respond to, to equally little effect.

    The lesson, as always, stay out of the BA forums, and if you get sucked in, don't waste your time replying. I suck at retaining this lesson.
  27. jtmartino

    jtmartino Advocate (515) California Dec 11, 2010 Verified

    Errant, you missed the point. Again.

    I want more tasters so I can try more different types of beer. It has nothing to do with getting drunk, or value involved. Your failure to grasp that simple concept means your rebuttal is founded on a misconception.

    Bottom line: The Bruery has some shit to fix, and I hope they fix it. Good talk.
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  28. pmarlowe

    pmarlowe Advocate (720) District of Columbia Nov 27, 2010 Verified

    I think arguing that >10 tasters is too many is silly. If you plow through 10 tasters of the likes of BT/CR/M3 in 3 hours or whatever, you're going to be plenty wasted (or I am, at least).

    On the other hand, if you drink some of the lighter stuff and dump tasters of beers you don't like, you can easily get through more than 10.

    I doubt they chose 10 because they decided it was the optimal number to minimize drunken behavior. It's just a nice round figure.
  29. errantnight

    errantnight Advocate (700) California Jul 7, 2005 Verified Subscriber

    Your inability to grasp that meeting your desire to try more beers has repercussions associated with it is astonishing.

    Only topped by the fact that I quite clearly stated I both understand your desire and then state what some of those repercussions are and this fact still eludes you.

    But yeah, sure, The Bruery has some shit to fix. Like the fact that jtmartino can't figure out how on earth he could try additional beers on a given day if he isn't provided additional tasters. I'm sure they'll move that right to the top of their priority list.
  30. errantnight

    errantnight Advocate (700) California Jul 7, 2005 Verified Subscriber

    edited to delete additional jtmartino dig.

    One, I suppose, is enough.
  31. jtmartino

    jtmartino Advocate (515) California Dec 11, 2010 Verified

    Are you serious? Of course I know the repercussions of increasing the taster limit. If you had read the thread, you would know that. So lets get this straight - I want the ability to buy more so I can try more beers. You are saying that increasing the limit has consequences.

    So why the hell did you spend so much time falsely accusing me of criticizing the value of the event or wanting to get drunk?

    I love this shit - some high and mighty asshole jumps into a thread and picks apart posts without reading the whole story.
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  32. MacNCheese

    MacNCheese Savant (315) California Dec 10, 2011

    Beer websites make me so mad.

    It used to be so simple, pour beer into facehole and swallow.
  33. drgarage

    drgarage Initiate (0) California Aug 19, 2008

    Exactly. The rule for all beer events is to dump out anything you don't love. Lots of stuff that is good gets dumped. If you do that, you don't get wasted.
  34. salzar

    salzar Initiate (0) California Dec 27, 2008

    I do that all of the pizza port carlsbad events, even then I am lucky if I can stumble to the hotel. Might be do to the long time frame and ability to buy lots more tasters for cheap.
  35. bkratz

    bkratz Aficionado (100) California Mar 12, 2009

  36. salzar

    salzar Initiate (0) California Dec 27, 2008

  37. jtmartino

    jtmartino Advocate (515) California Dec 11, 2010 Verified

    But think of the consequences of The Bruery serving more than 10 samples! And all that responsibility to make sure people are capable of having 11+'s just too much. :rolleyes:

    How many did you have at the opening celebration last Friday? 30ish? I had ~25 and felt like it was a great event. I wasn't driving anywhere anytime soon, but I didn't get super drunk either. It was less about getting drunk and more about trying great beers. Frustrating when your favorite brewery has 20 beers on tap you want to try, and you're limited to only half of them.

    I thought The Bruery would love to sell more tasters, maybe 1/2 way through the event. It's more money in their pocket for beers they were going to pour anyways.
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  38. bkratz

    bkratz Aficionado (100) California Mar 12, 2009

    what'd you change?
  39. Rempo

    Rempo Initiate (0) Indiana Jan 18, 2010

  40. drgarage

    drgarage Initiate (0) California Aug 19, 2008

    I had 33. Of which I finished maybe 5. Which is why I left slightly tipsy instead of passed out in a trash can.
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