Total Wine & More

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Total Wine & MoreTotal Wine & More
Very Good
22 Ratings
Total Wine & MoreTotal Wine & More

Type: Store

308 Oyster Point Rd
Newport News, Virginia, 23602-6902
United States

(757) 249-2261 | map

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Ratings: 22 |  Reviews: 16
Reviews by Zraly:
Photo of Zraly
3.66/5  rDev -3.4%
vibe: 3.5 | quality: 4 | service: 2.5 | selection: 4.5

I've been a patron at the Newport News Total Wino for years now. Most of my experience is positive, but I've had a few encounters that left something to be desired. All in all, it is a good place to go and get a good six pack or a nice 750.

First, the selection is quite good for the area. Over the last year or two there has been a marked effort to obtain higher-end and limited edition beers. For example, my last purchase included several Avery Dictator series ales, as well as a few good belgians (Nostradamus and Gulden Draak). They usually get a good supply of seasonal beers including offerings from Sierra Nevada, Long Trail, Southern Tier, Ommegang, Allagash, Brooklyn etc. The way the store is laid out, though, you might have a hard time finding the seasonal section -- beer is smattered all around the store. Basically hunt and peck; on occasion you will find a worker bee to help.

As for service, it is typically good. Last time we were in we asked why they didn't get Anderson Valley's Winter Solstice but the Norfolk Total Wino does. They had no clear answer and did not offer to make any effort. So while they are courteous, I've yet to have anyone offer to "go out of their way" to procure special orders. Clearly the product is distributed to the area but not the Newport News store. I'm sure there is a rationale (sales and marketing), but isn't converting me into a fangirl.

Prices are decent and turn over seems good.

I like our Total Wino but wish they cared a bit more about beer sales.

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More User Reviews:
Photo of oldn00b
3.09/5  rDev -18.5%
vibe: 3 | quality: 3.5 | service: 2 | selection: 3.75

This isn't the best Total Wine store in general, but I had a bad experience with their online ordering system. I got confirm my order was filled, but only 1 bottle was and the one I really wanted was out of stock (though still showing available online). Not great.

"customer service" is hands down the worst of the Total Wines I've visited (out of VB, Norfolk, Chesapeake, and NN).

They do, however, have a really solid beer selection. Lots of stuff seems to sit on the shelves but there's a decent fridge area. It could be worse but could definitely be better considering it's one of the few big bottle shops in the area. Note these two newer reviews seem to be in line with each other.

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Photo of hophugger
3.22/5  rDev -15%
vibe: 3 | quality: 3.25 | service: 3 | selection: 3.5

Overall, from what I have heard about other places, this store has a decent selection. Customer service is hit and miss, depends on who you encounter. For the most part, staff is ok, but do not go out of their way to engage you, especially with beer. They leave the beer stocking and rotation to the distributors which a lot of times ends up with older beer on the shelves, items not rotated, etc. etc. I go here because they DO have one of the better selections in y area. Prices are ok, a little high on some things compared to others. Ok store and like I said, I frequent here because they have a very decent selection, especially with singles...

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Photo of Seneca
4.23/5  rDev +11.6%
vibe: 4 | quality: 4.5 | service: 3.5 | selection: 4.75

Photo of Curtis23666
5/5  rDev +31.9%

Photo of Boone757
3.75/5  rDev -1.1%

Photo of tommyguz
3.75/5  rDev -1.1%

Photo of avisong
3.75/5  rDev -1.1%

Photo of jeffy_two_times
4.47/5  rDev +17.9%
vibe: 4.25 | quality: 4.5 | service: 4.25 | selection: 4.75

as a frequent patron of this establishment, i am pleased with both the service and the selection this store has to offer. employees are always ready to help the customer any way they can. 18-24oz bombers, 4-6-12 packs on up to cases and cubes, plus a fine selection of regional, national, and international wines; the only thing lacking is the ability to service growlers, but i don't hold that against them.

the selection is rather diverse for the area. lots of us macros and a strong presence of us microbreweries as well as a decent selection of international brews. in addition to the products they have on hand, they are also able to pull from the larger stors in norfolk and the virginia beach to better serve the customer.

frequent events such as wine and beer tastings keeps the customer happy and the palate curious. the store's ability to service kegs and process online orders keep it versatile and accessible, ready to help the customer furnish any gathering of family or friends. this temainsis a go-to spot for quality craft beer in any season.

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Photo of Cubatobaco
4.25/5  rDev +12.1%

Photo of damndirtyape
4.04/5  rDev +6.6%
vibe: 3 | quality: 4.5 | service: 4 | selection: 4

Atmosphere: What can I say - it's very much a store with nothing but shelves, shelves, and more shelves of stuff. About half beer and half wine. Lots and lots of both, but with a warehouse vibe to it. Nothing special.

Quality: Lots of high end stuff (foreign and US craft) and plenty of solid US craft and US macros as well....but I would say that craft and imports outnumbered macros by 10:1 if not more than this. Very impressed with selection of US craft (Widmer, Stone, Sierra Nevada, Lagunitas, Cisco, Founders, Bells, etc.) and imports - although scottish ales were scarce.

Service: Reasonable. Left alone for the most part but eventually someone asked if I needed six pack holders for my mix and match that I was putting together. Plenty of those six pack holders and empty cases to haul away your haul with.

Selection: See my comments on quality above - plenty to choose from although more available in 6 and 4 packs than in singles.

Overall - a pretty good place to pick things up and left rather impressed as I now know where to get some things I have trouble getting in OH.

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Photo of ebby82
3.6/5  rDev -5%
vibe: 3 | quality: 4 | service: 3 | selection: 4

I've been here many times, but felt compelled to review after successive positive experiences.

It's set up like a grocery store, with wine and beer everywhere. Beer has its own area, but its also in displays throughout the store.
Employees typically leave you alone unless you ask.

I found plentiful bottles of Life & Limb on this trip, which was nice because my local bottle shop sold out. The biggest benefit here is the selection, as well as the fact that they get cases of limited releases, whereas my bottle shop gets a case and sells it in a day.

They've added a lot over the years as well, and their selections is good. Definitely the place to come when you want to browse, although in general, I still prefer my local shop.

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Photo of pnkRed
3.55/5  rDev -6.3%

I went here because we had some time to kill. Up front in the fridge is your normal BMC stuff but on the far left you have all of your craft 6'ers which is almost a full aisle. No one is there to help you. You kinda have to already know what you want, but I'm okay with that in a huge store like this. There was a full aisle dedicated to craft brew 6'ers with another half aisle for build your own 6'er/bombers. I found some beers that I haven't seen in Virginia yet (been here for 3 months), so I was happy. I went home with some Bruery and some Old Rasputin.

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Photo of trepto
3.7/5  rDev -2.4%

I'm pretty fond of this Total Wine location; as someone who grew up in this part of Virginia, the idea of having more than maybe fifteen beers in any one place was a bit of an eye-opener! The build-your-own six pack wall is a great place to expand your beer drinking horizons. The Total Wine website has downloadable lists of the beers available in each location, so if you're a bit intimidated by the idea of staring at a wall of beer until something catches your eye you can do a bit of preliminary research (in conjunction with this site, of course) and go in with a plan.

I can't say that I've ever discussed beer with an employee, except once when a clerk let me know as I was checking out that a beer I was buying was also available cold, so I can't vouch for their knowledge. I was happy to see an employee "facing" beers and checking them for dates while I was there tonight. Every once in a while I've gotten a "skunk", but it's been rare.

The prices are generally reasonable, especially considering that they're pretty much the only source in the area for many of the beers they offer, but it's useful to note that the Food Lion next door usually has several Dogfish Head, Sam Adams, and Magic Hat beers, as well as Boddingtons and Sapporo, at more reasonable prices.

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Photo of jporf911
4/5  rDev +5.5%

Given the fact that the other Total Wine to which I've been was housed in a much larger building, seeing this one in a strip mall inspired serious misgivings in me; however, my worries were unfounded. It seems like one of those architectural tricks where the small exterior of a building belies the large amount of space inside. They even have helpful seasonal signs like "Don't leave your beer in the car because of the recent high temperatures, or you'll be :( "

The staff here are friendly if you ask them for help, but they usually won't otherwise intrude upon your affairs. That's nice, since I dislike having people hovering around as I'm trying to decide what to drink for the evening.

The selection for such a place is impressive. The highlight of the store is its Make-Your-Own-Six-Pack section, which has a decent variety of craft and imported beers priced individually. Because they are priced individually, I suppose you could make your own 4 pack, or 3 pack, or some other crazy number. Just don't drink half and try to make a 2.5 pack.

The only qualm I have with the place is that the individually-priced beers are priced rather high. It's a good place to try out new and uncommon beers, but don't expect to get a good deal on them.

Overall, it's a good place; however, the Total Wine in Norfolk is larger and has more of a selection, so if you're on the Southside and have the chance, check that one out as well.

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Photo of whtguitarguy
3.3/5  rDev -12.9%

I go here when I am looking for something new. I also go to the one in Norfolk which has more of a selection. This place isn't bad considering that it is in a strip mall and space is quite limited. Maybe one of the smallest beer/wine stores I have been in, but it really isn't so bad. It is very convenient to pick up a 6-pack of different things to try while on the way to a party.I saw in few beers I haven't seen around the area such as 33 Export. I enjoy just looking around. It gives me a good idea of whats on the market.

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Photo of PhageLab
3.8/5  rDev +0.3%

Today was my first venture to this establishment, and I was almost disappointed. The cooler selection was very slim, mostly macros and a few good brews (namely Legend) and at first I only spotted one beer aisle, with a mediocre selection, possibly comparable to a Farm Fresh. The staff was very courteous but I didn't want to be rude and ask if this was all they offered for beer drinkers, so I just wandered for a bit. Then by accident I found the second craft aisle, which held all single bottles and a neat "choose your own 6 pack" deal. This was by far the highlight of the store and will be the reason I go back next week and probably every week after that until I leave this state. If you're in the area and are looking for something new, definitely stop by.

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Photo of InsolublePancake
3.45/5  rDev -9%

I've been here many times and continue to go because it's so close to where I live and it has a decent beer selection. Nothing spectacular, mind you, but certainly decent. I can always find something I like. Their singles selection is actually quite good with lots of 12 oz. bottles to choose from. Their bomber selection is not great, with only a couple from Stone, maybe a Weyerbacher or two, occasionally some Bear Republic (although they were out the last time I went), and perhaps a few others. Import selection is not bad with several German imports (Weihenstephaner, Ayinger, stuff like that) and a fairly decent selection of Belgians including a few Trappists. Sixer selection is also pretty good with a whole shelf full of six- and four-packs. They also have a few cold sixers and bombers in a cooler near the front of the store. Service isn't bad, although they leave you alone for the most part. Occasionally someone asks me if I need any help, although I usually don't as I'm just browsing the singles. Quality is perhaps a bit of an issue. Most of the stuff I get there is good, but some of the singles seem kind of old, and on bottles without freshness dates this can be a problem. One annoying thing is their policy of making 21-year-olds fill out a form verifying their age. It's not a one time thing, either; you have to do it every time you come in. It's not long, but it's kind of annoying (and stupid, IMO). At least I won't have to deal with it for much longer. Anyway, overall this is a decent place to buy craft brews, and probably has the best selection of six-packs in the area. If you're in the area you might as well stop by. You probably won't find anything amazing, but you should come away with something you like.

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Photo of Bleedingshrimp
3.85/5  rDev +1.6%

Total Wine is a fairly large store with about 80% devoted to wine and a respectable 20% devoted to beer. They do carry the typical macro stuff but do have a large selection of great craft beer. Dogfish Head, Stone, Rogue, and Troegs products mixed in with alot of good imports including a nice selection of Belgian stuff. McChouffe, Chimay, Westmalle, and Duvel among those.

The service can be good depending on who's working but in general they cater more toward the wine crowd than they do the beer crowd and on average their knowledge leans more that way too. Case in point...they didn't know they were out of Nugget Nectar and to order more because their computer still said they had a case was out for 2 weeks before they finally ordered some more.

Also, the turnover rate on some of their items is a little low and freshness has been a concern on occasion....that is however the exception and not the rule for the most part. Overall, I'll often find new and different offering in there and it's always worth a look. Also they have almost all beers in both singles and six-packs and at reasonable prices. Not always my first choice but rarely does a weekend go by that I don't at least drop in and check the selection.

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Photo of cptnjck101
4.2/5  rDev +10.8%

Total Wine isn't the greatest selection in the world, but it is the best in Hampton Roads. If you live on the peninsula especially, you won't find a wider selection of micros and such. Good selection of beer and anything they have in bulk they also have on the singles racks. You can find any of the more popular micro brews, but 90% of the store is wine, probably the only drawback to the place. Also, you can call in the morning and they'll put whatever you want (6-packs to kegs) in their fridge so it'll be cold when you get off work, a cool little bonus.

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Photo of Stubbie1
3.35/5  rDev -11.6%

This total wine is OK. The selection is not to bad. Mostly some local stuff and many of the well-known micros. You need to be careful when looking for beer. They have a cooler section which is mostly macros with some micros mixed in and the signal section. Unfortunately you need to weed your way through ciders and a few malt beverages. Also you need to look around in the front as I have found a few specials that were not out in the beer section. There is an isle for 6ers all they way to the left . Prices are average for this area. As fellow BA Byrd “It’s no beer “Mecca”, but I’ll keep going back”

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Photo of byrd
3.35/5  rDev -11.6%

I’ve made numerous trips to Total Wine. It’s a pretty large store that is obviously a chain (the shelves almost remind me of Sams Club). However, they do have a pretty decent selection of beers. From a quick look, it appears that just about every beer available in 6 or 4 packs is also available on the singles shelf. This is definitely a plus for me. The only beers that are in the refrigerated section are the macros and a couple of the larger micros like Sam Adams. Prices are okay. They don’t seem too high or to low. I have no idea as to how knowledgeable the staff is, because every time I’ve been in the store, they don’t leave the register area. The most I’ve ever gotten from the staff is a “Hello” as I walked in the door. All in all, I like the store. It’s no beer “Mecca”, but I’ll keep going back.

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Total Wine & More in Newport News, VA
Place rating: 3.79 out of 5 with 22 ratings
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