Beer Trader Feedback: Sneak Peek (Part 1)

Blog Discussion in 'BeerAdvocate Talk' started by Todd, May 16, 2013.

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  1. SteelersX

    SteelersX Savant (1,130) Jan 30, 2011 New York
    Trader

    What is to stop retaliation? Just playing devils (beer) advocate.
    I rate someone as bad next thing you know I get a bad rating.

    Many times honest feedback is viewed as abuse and the other way around.
     
    Callmecoon likes this.
  2. fiver29

    fiver29 Savant (1,054) Sep 18, 2007 Ohio
    Trader

    I think the layout is great! I think the idea is great! Glad to see this coming.

    Looks like the only sticking point is going to be how to assign feedback. Looks like there are going to be views on this all over the place. And here's mine.

    I think feedback should be simple. When it gets too complicated and you have to spend more time explaining how it works it needs to change.

    So, I think there should be no more than 2 or 3 areas to rate the trade. Personally, I'd like to just see:

    Completed
    Not Completed

    When I make a trade I either do it or I don't. Simple enough and lets others know if I complete my trades or not.

    Adding a third dimension to me would look like this:

    Completed
    Completed with complications
    Not Completed

    Again, pretty self explanatory.

    Only issue I would have with Awesome and Good is the subjective nature of it. I send what I think is an awesome box to someone and they give me a Good rating. I don't think trading should be defined that way.

    You either complete the agreed trade or you don't. I'd put a rating system in place that way.
     
    jgluck, mrcraft and alysmith4 like this.
  3. JayORear

    JayORear Grand Pooh-Bah (3,058) Feb 22, 2012 California
    Society Pooh-Bah Trader

    I'm thinking of ways that might assist this situation: my trading partner wants something I have; on their side they're going to "pick up next time they're at the brewery/bottle shop." Which is totally fine, unless that time stretches out into weeks, then maybe months. So, maybe what could happen is if a trade is agreed upon, and one side is taking a long time to ship, they get an automatically generated reminder note based on the non-complete status of the trade? Just spitballing here . . .
     
  4. Todd

    Todd Founder (13,518) Aug 23, 1996 Finland
    STAFF Mod Team Society Pooh-Bah

    Feedback wouldn't be published/counted until both parties submit; at that point the trade has been completed. So if you leave someone bad feedback, they won't know until they leave feedback for you.
     
  5. SteelersX

    SteelersX Savant (1,130) Jan 30, 2011 New York
    Trader

    Makes sense.
     
  6. JayORear

    JayORear Grand Pooh-Bah (3,058) Feb 22, 2012 California
    Society Pooh-Bah Trader

    Per my other posts, it's not just completing or not, but how timely. If I see someone regularly takes more than a month to complete a trade, it's going to help me set expectations.
     
  7. Todd

    Todd Founder (13,518) Aug 23, 1996 Finland
    STAFF Mod Team Society Pooh-Bah

    Which reminds me, we'll need a mechanism to determine when a trade should be deemed "incomplete."

    It could be as easy as setting an acceptable timeframe to complete the trade. If the trader misses the window, we'd tag the incomplete trade and insert an automated feedback message accordingly.

    Open to suggestions.
     
  8. williamjbauer

    williamjbauer Initiate (0) Jan 17, 2012 Colorado

    It would be very nice to have an average time to complete trade or just a stamp in the trading history to check for trends that might be concerning.
     
  9. fiver29

    fiver29 Savant (1,054) Sep 18, 2007 Ohio
    Trader

    Awesome
    Good
    Bad

    All work as long as they are clearly defined. Problems will come up when I send 2 different traders the same box (let's say 2 agreed upon beers and 2 extras off their want list or release only beer extras). One rates me awesome. The other rates me good. Both trades were completed in a reasonable amount of time.

    Why was one awesome and the other good? What one person feels was above and beyond someone else felt it was just good. How are these going to be defined (ie. awesome trade means you got want list extras and good means you got average extras). Or awesome means you just gave extras and good means you didn't give extras but sent the agreed upon beers.

    I could keep giving more scenarios. Leaving up to each trader without clearly defined expectations of what is awesome and what is average may create issues.
     
    Eriktheipaman likes this.
  10. kdmcguire10

    kdmcguire10 Initiate (0) Jul 15, 2011 Michigan

    Much needed. I say stick with as simple as possible to start and adjust as needed.

    Nice work
     
  11. Todd

    Todd Founder (13,518) Aug 23, 1996 Finland
    STAFF Mod Team Society Pooh-Bah

    Addressing the subjective nature of the wording is definitely something we'll consider.
     
    alysmith4 and fiver29 like this.
  12. forgetfu

    forgetfu Initiate (0) Jul 27, 2007 Colorado

    Any possibility that the view order can be an individually controlled option? Sometimes it's nice to see what new trades are being posted, rather than the trades that are being talked about the most. (I know moderation will help will help keep the discussions positive, but changing the sort order would still be nice).
     
  13. JohnGalt1

    JohnGalt1 Grand Pooh-Bah (3,880) Aug 10, 2005 Idaho
    Pooh-Bah Trader

    I really think it should just be positive or negative.

    Either give somebody props or explain the negatives.

    Personally, think people are going to be rightfully pissed off when they are given a neutral for a mediocre packing job (but the bottles still made it) or somebody didn't include extras (even though they were not discussed and shouldn't be expected)

    I believe adding the neutral is going to cause problems the the bros and coming mods will have to police... So why even other giving people the option.

    "levels" of positive seems too subjective too.

    My vote... + or -
     
    Clonies720, jgluck, mrcraft and 7 others like this.
  14. fiver29

    fiver29 Savant (1,054) Sep 18, 2007 Ohio
    Trader

    I think this is awesome!!
     
  15. Todd

    Todd Founder (13,518) Aug 23, 1996 Finland
    STAFF Mod Team Society Pooh-Bah

    It's currently not supported. It's either all or nothing.
     
    forgetfu likes this.
  16. Kmccabe33

    Kmccabe33 Pundit (794) Nov 4, 2011 Georgia
    Trader

    I like the idea of having feedback, but I agree it should be more clear cut, either positive or negative. And also, how does it make sense for it to be cumulative and not an average? Someone could have 100 amazing trades after having 50 horrible trades, and a feedback of 100 would still look good on the surface? Whereas having a 1.33 Average brings more questions from a potential trader.
     
    jgluck and BobZ like this.
  17. MrNickVT

    MrNickVT Initiate (0) May 16, 2013 Vermont

    Sounds like a step in the right direction to me.
     
  18. Todd

    Todd Founder (13,518) Aug 23, 1996 Finland
    STAFF Mod Team Society Pooh-Bah

    The more I think about it, review the feedback and keep our need for simplicity in mind, we should really remove any wiggle room for subjectivity when casting feedback.

    As some have already mentioned, you're either going to have a positive or negative experience, or in some unfortunate cases no experience. So here's another way we can do this:
    • Positive: Completed; as expected = +1 point
    • Negative: Completed; not as expected = -1 points
    • Incomplete: Trader failed to deliver within timeframe; system assigned = -1 point
    Thoughts?
     
  19. oldp0rt

    oldp0rt Initiate (0) Feb 24, 2011 Canada (QC)

    How about
    • Positive: Completed; as expected = +1 point
    • Negative: Completed; not as expected = 0 point
    • Incomplete: Trader failed to deliver = -1 point
     
    fiver29 and Beerontwowheels like this.
  20. Todd

    Todd Founder (13,518) Aug 23, 1996 Finland
    STAFF Mod Team Society Pooh-Bah

    Hmm ... but this doesn't "punish" the trader for a negative experience. 0 points would be more like a neutral, which we're trying to steer away from.
     
    ThePorterSorter and dvelcich like this.
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