Bruery 2018 RS/HS Allocations

InB4 a super polite response of “that’s not a solution”

 

That is a brilliant idea. I never thought of that. Instead of hoping for them to improve efficiency I should plan to give them even more notice. Why stop at 72 hours? Maybe I should just get in the habit of letting them know one month in advance. If I have 3 boxes to pick up that works out to about 1 bottle per day being put in a box. Which I agree, would alleviate stress for them

 

Blue BBLs is one of my favorite beers and this year's batch absolutely does not disappoint. There are great beers that I've had that I've tried again in subsequent batches and the love is lost. But not for Blue BBLs. It's such an awesomely complex and enjoyable beer!

 

Even better... Polish off that resume of yours and send it in to the fine folks at The Bruery. Get yourself a job there so you can show them first-hand your brilliant ways of process improvement and logistics management. Then we can all experience the glory of your wisdom and offer you "overly polite" showers of praise directly to your face.

...And of course still come here to bitch about you behind your back.

 

This thread is now giving that toppling Goliath thread a run for its money lol

 

Haha I was just thinking this whole order pickup discussion is cringe worthy.

 

well, it was actually @SHODriver's brilliant idea to give them even more time than they ask for. he deserves all the credit. He should actually be the one applying for a job there because they would benefit more from his logistic skills than mine.

Maybe they could implement some of his ideas into the tasting room as well, so that it takes longer for people to get pours

There’s no reason that a good idea couldn’t become cross-departmental

 

Just stop.

 

Still discussing this? C

Hey bud, if you want I can proxy for you. I only require 4 hours notice prior to pick up.

 

Lol. It’s to the point where dude is either trolling everyone. Or he just really likes pointing out, in this thread, how busy his life is.

 

nah dogg

 

Jesus man, you really can't let this go? You KNOW the policy, you seem to understand the reasoning behind it, you've read plenty of discussion on why and how it was an issue for you to just drop in on them on a Saturday mid day, you know it's the end of 2017 pickups and they're probably slammed all to hell most days, plus there's welcome packages to deal with, what is it you want? Patrick Rue to kiss your ass? I don't think it's going to happen. You've had two dozen people chime in on a variety of good, solid reasons of why the policy is what it is, you aren't going to change anything or get anywhere by continued complaining. People may see your point, but no one is going to sympathize with you. You went outside the lines of a policy that was set in place to make it easier on EVERYONE. You don't get special treatment just because you want it.

 

Give the dude a free case of waxed BT and he still wouldn’t be satisfied. Anyways, any word on when embroidery drop off is or when it’s going up on allocations? Usually February every year.

Can someone start a new thread dedicated only for complaining?

 

Wow, this has been entertaining to read! I know you're well intentioned and I'm sorry the last few pages have been at your expense. Your concern is very much valid and something we take seriously.

As others have expressed, this is a particularly busy time of the year due to the cutoff period for 2017 purchases. It's without fail that we have a long list of pickup requests, and it's the most fair that we honor the requests in the order received. No one likes telling a customer they can't pickup their beer with a few hours notice (or immediately if they request it in person), but we don't want to fulfill last minute orders at the expense of someone else who did give us more notice. It's not your individual request that's the problem, it's having a significant percentage of our orders being requested last minute (and us fulfilling them at the expense of someone who did give notice) that's really the issue.

As far as behind our operations-- we have seven employees who are dedicated to our California Society Fulfillment Center who handle around 90 hours a week of operations in the Fulfillment Center. We generally have around 3 people working at a time. Several will handle packing orders and assisting with member pickups (shipping and pickups), one person is generally responding to member inquiries / pickup requests typically via eMail (200-300 requests a day during peak periods), and we're also frequently managing inventory levels and requesting inventory from our warehouse, which our warehouse team delivers. Yesterday, for example, we had 161 orders fulfilled, and probably another 150-200 orders packed up for pickup today.

Much of the year is slower than now, where sometimes we'll have as few as 20-30 orders packed up in a day. Managing labor year round is a big consideration. We use a staffing agency to add extra support during these peak periods, who are generally given tasks that don't require much in the way of training, as temps tend to come and go. Unfortunately much of the work during this time of year is in picking and verifying orders, which we tend to only have our employees do.

I wish I could go over and help the Society Fulfillment Center during these peak times, but we all know I'll just screw things up and get in the way!

We'll continue to look at ways of improving our response times, and my apologies in the meantime.

Cheers,
Patrick
The Bruery

 

Patrick is a gotdamn rockstar. Period.

 

I can confirm. Placed my shipping order last Monday. Shipped this Monday. Glad I got to try OTWB before the cutoff. I would tend to agree with the other reviews. Just a little too much cinnamon. Smells great! Funny how the almond is the most prominent scent but the cinnamon is so front and center on the pallet. Plenty of room for improvement.

 

Well that was unexpected and pretty cool

 

waiting for the overly polite response to that.

 

I'm waiting for him to tell Patrick he's wrong and ask for the 13th time why he can't get his damn beer.