From my link: "Some companies may limit exchanges or returns for credit or refunds on all, or some products. Some may not allow exchanges or returns for credit or refunds at all. But whatever the limitation, it must be conspicuously disclosed. Before making a purchase, carefully check the store's policy." If you buy a ticketmaster ticket but don't go to the show, they don't have to give you a refund. Same concept. Personally, I think the "no refund if you don't pick up your bottle in time" is kinda bullshit; but that is their policy and they clearly spell it out and it seems to be legal. I haven't missed a pickup though so I don't know how they are handling it for most people...maybe they are giving refunds for now.