Bad business vs. getting beer you want

proced gouge?

 

I have a similar situation. One place I used to go to all the time & spend $250+ month at, wouldn't hold a beer for me for a couple hours because he didn't recognize who I was on the phone. So I stopped going there. There is just a good of a place a few miles from there. Made friends with the beer manager & she holds stuff for me. One thing is that the old store I stopped going to is much closer to home & once in awhile I'd like to pop in & see what they have. I've been once in the past 1 year + & he recognized me immediately & said "Hey if there's anything you want me to order, etc, let me know". He knew he lost someone who spends over $60/week there & realized it after not seeing me. I haven't been back yet. Always wanted him to know why, but screw it. Someone else DOES care about their valued customers & I bring that stores thousands more per year. Sad thing is that smaller store that's closer is owned by a Korean family, the place I go to now is a grocery store who gets all kinds of stuff. Who could have used my money more? Def the small store, but because he wouldn't hold a $12 bomber, he loses thousands a year now.

 

What if there are hundreds of people like you, and he only gets 12 beers to hold? What does he do then? Not going somewhere because they wont hold special releases for you is silly, especially if they have an ever updating selection and are generally good customer service wise.

 

So youre being super greedy and selfish, and giving money to a much larger store, because you didnt get one thing you wanted? Yowza...

 

expecting a store to hold something for you is dumb. You're there with cash or you're not.

 

I'm glad to be in an area where people make accommodations for their regulars, but I'd never expect accomodations especially when the demand is high. While I hate nasty business owners and wouldn't continue going to a store that doesn't treat me right, every store has their individual policies and procedures. It's all free market, I suppose- just cross your fingers and hope that they might change their ways (or staff) and stop by in a year or so to give them another try. Hopefully your less frequent visits will have made a big enough dent in their paychecks to force them to adapt to better customer service!

 

My favorite shop updates its Facebook weekly with new arrivals and limited/rare releases. Often I'll walk in, and one of the guys there will pull a beer from behind the counter and begin ringing me up immediately. They do their best to stay competitive with larger local shops, so I do my best to shop there as frequently as possible.

 

Wow. I feel so bad for you.

 

Wow. He did not know who you were on the phone. Get over it. Call the big store, I am sure they will know who you are. First world problems.

Enjoy

 

Your reaction is a just a bit extreme given the initial situation. And by just a bit, I mean a lot.

 

What a dumb ass that store owner is. How the hell did he even start a business without being able to recognize peoples' voices over the phone?!

Seriously though, what is wrong with you? You should be ashamed of yourself.

 

Just to add another voice - holy cow, my friend. You won't tell the guy what he did that caused him to lose your business. So you're punishing him twice, and not giving him a chance to ether win your business back or correct the thing that angered you in the first place. That just seems cruel.

 

If the price was right I would have gotten it at any store that would be willing to sell it to me.

You stopped shopping at your favorite shop because someone didn't recognize you over the phone? That's a tough one for me... I frequent a few bottle shops in my area and am friendly with the employees but would not expect a random employee to know who I was. If I can't call and either ask for someone specific who knows me or say "Hey it's dap325" and have X employee know who dap325 is than I really can't complain. I cannot imagine not shopping there anymore if the cashier didn't recognize me over the phone and set aside something for me.

 

bad enough to write a store off because they won't hold a bottle for you; compounded by the fact that he didn't recognize you on the phone. and i'm still trying to work out how the korean family angle fits in...

 

Had a girlfriend.....actually a LOT of them....that did the same thing. I hated that line..."If you don't know what you did wrong; I'm certainly not going to tell you".

 

Great advice here guys. I do feel a little bad now, thanks! lol But the reason he would have recognized me is because my arms are covered in tats & he always comments about it. Not by my voice. I wouldn't expect that either. And the other thing is that he did hold some for some people. I guess I am being a little unreasonable. It just pissed me off & I thought I was showing how I felt through my actions. Kind of like the saying a lot (90%) of dissatisfied customers will never let you know they were wronged, they just don't come back for business. You guys have changed my mind somewhat & I'll visit the store again soon. Feel like an ass now but I guess I just needed a different point of view because I'm a little stubborn.

 

To the OP: Go back today and buy another six from your favorite store. All problems solved, and you have extra Sucks.

As for not having your voice recognized on the phone? Like others, I say get over it. I am a regular at a few stores, I am known by name, I spend a lot of money, and there are still releases they won't hold for people (not just me, but everyone). And there are times when they tell me the waiting list is just too long, you probably won't get any. And you know what? It's OK. They apologize profusely and I tell them it's nothing to worry about. It's only beer man. Really. For every limited release there are 6 off the shelf or locals that are just as good or close to just as good.

 

Could have kept all your morals in tact by stealing it from him.

 

Who knows, maybe this expression will ‘take off’ like “pwned”!?!

Cheers!