News Boulevard Chocolate Ale Refund

Discussion in 'Beer News & Releases' started by sentomaster, Feb 28, 2012.

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  1. sentomaster

    sentomaster Initiate (0) Apr 27, 2007 Connecticut

    Many know about this already, but for those who don't:

    http://www.boulevard.com/beers/chocolate-ale-refund-announcement/

    Just before the forums went down I remember looking for some info on Chocolate Ale since I got really none of the flavors I saw described by most. Other people had noted odd flavors as well and now it makes sense.

    Apparently batches 2011-1, 2011-2, 2011-3 "exhibit flavors and aromas not intended"

    Hopefully I can try a good one next year instead of the 'unchocolate' ale I had.
     
  2. SalukiAlum

    SalukiAlum Initiate (0) Dec 19, 2010 Colorado
    Beer Trader

    Yeah, my wife and I were terribly disappointed! We have it on tap locally here and have drank our fair share of it and it was awesome. We bought 2 bottles (only. because I heard about the rumors) and opened one on Valentine Day and couldn't finish it. No flavor and no chocolate aroma.
     
  3. tewaris

    tewaris Initiate (0) Jul 14, 2009 Minnesota

    Yeah I just checked. Mine is from 2011-1

    Better email them the details.
     
  4. DrewShal9

    DrewShal9 Initiate (0) May 18, 2011 Massachusetts

    Thank you for posting! Sent my email.
     
  5. Wasatch

    Wasatch Poo-Bah (4,853) Jun 8, 2005 Colorado
    Beer Trader

    Thanks for the info.

    Cheers!
     
  6. match1112

    match1112 Initiate (0) Mar 2, 2011 Illinois

    thanks for posting, you just saved me from sending bad beer to a regular trading partner. guess it's back to the liquor store for me.
     
  7. ratty918

    ratty918 Initiate (0) Aug 23, 2011 Minnesota

    Hmm. good to know I was very disappointed in this beer.
     
  8. Soneast

    Soneast Crusader (744) May 9, 2008 Wisconsin
    Beer Trader

    awwww...just found out the bottle we got came from one of the bad batches. :mad:
    Is every bottle in the batch bad? or just some? They didn't really clarify that in the release.
     
  9. KevSal

    KevSal Savant (936) Oct 17, 2010 California
    Beer Trader

    i think they are just posting the batches that detected the bottles.


    now if only alpine can step up to the plate like this...
     
  10. BUNZILLA

    BUNZILLA Initiate (0) Jan 14, 2011 Indiana
    Beer Trader

    I have 2011-3 . This is just another reason to like Boulevard. Very honorable of them :)
     
  11. gtermi

    gtermi Meyvn (1,213) Apr 21, 2010 Texas

    I was very let down on my 2011-2 bottle. I was expecting so much too.
     
  12. woosterbill

    woosterbill Poo-Bah (2,616) Apr 6, 2009 Kentucky
    Beer Trader

    Shit happens, even to the best of breweries, and it really shows Boulevard's quality as a company that they're being upfront about this and offering refunds. Good on 'em.
     
    redbravo likes this.
  13. gtermi

    gtermi Meyvn (1,213) Apr 21, 2010 Texas

    Yeah that's true.. AB and Miller-Coors put out garbage beer year round and never offer refunds.
     
    lokieman likes this.
  14. Mebuzzard

    Mebuzzard Poo-Bah (3,446) May 19, 2005 Colorado

    Good for Boulevard for the assistance and clarity. But, this is second time in recent memory one of their Smokestack offerings was "off". What's going on over yonder??
     
  15. brewandbbq

    brewandbbq Poo-Bah (2,198) Apr 24, 2003 New Hampshire
    Beer Trader

    I've already sent in for my refund and they have already responded, refund expected soon. Way to go! Other breweries (you know who you are) should take note on how Boulevard is handling a bad beer/customer service scenario. Three thumbs up!
    [​IMG]
     
  16. MarcatGSB

    MarcatGSB Initiate (0) Jan 8, 2011 Michigan

    Except with the Batch 2 Imperial Stout, it was actually ALOT better than the Batch 1, not "off" bottles.
     
  17. ShogoKawada

    ShogoKawada Meyvn (1,247) May 31, 2009 Pennsylvania

    Just gifted a bottle out last weekend. Great. Get your stuff together, Boulevard. I think I'll be skipping buying bottles until you guys do just that.
     
  18. jeonseh

    jeonseh Initiate (0) Oct 14, 2007 Indiana
    Beer Trader

    Thanks for posting this. I saw the announcement and forgot all about it.
     
  19. oreo

    oreo Initiate (0) Jul 29, 2010 Illinois

    Props to Boulevard for providing refunds for bad beer. Now if only Heineken would do this on every beer sold.... PERMA SKUNK
     
    AleWatcher and BUNZILLA like this.
  20. sentomaster

    sentomaster Initiate (0) Apr 27, 2007 Connecticut

    ya, but at least they have the decency to be forthright about it. They could have easily swept either under the rug. To notify their customers AND offer a refund is stepping up to the plate big time; it shows they have a dedication to quality and I'm sure they'll work hard to get the kinks corrected
     
    ABisonEgo likes this.
  21. Mebuzzard

    Mebuzzard Poo-Bah (3,446) May 19, 2005 Colorado

    Oh for sure. I'm not dogging them about that. Just wondering why the Smokestack series (ok, well, two of them) have had some troubles. And the tainted Imp Stout actually tasted good to me; but didn't get the chocolate this year
     
  22. julian

    julian Devotee (454) May 31, 2008 Washington

    CRAP! I know I must have had a bad bottle too now because I certainly didn't get any of the chocolate flavors or any flavors I was expecting. Who keeps their bottles though? I must have recycled it MONTHS ago...damnit.
     
  23. TWStandley

    TWStandley Defender (617) Jan 15, 2008 Massachusetts
    Beer Trader

    Just sent mine in. Plan on buying other Boulevard products with the refund. What a classy company.
     
  24. stupac2

    stupac2 Zealot (518) Feb 22, 2011 California
    Beer Trader

    I'm confused, is this an infection (which you'd expect to be subtle or unnoticeable at first, then develop over time) or just outright bad bottles? It sounds like the latter, which, if true, makes this not even remotely okay. They should never have sent the stuff out if it tasted off from day 1.
     
    ShogoKawada likes this.
  25. Agold

    Agold Defender (641) Mar 13, 2010 Pennsylvania

    Sending mine in. I'll get a Tank 7 Saison with the refund $. Outstanding customer service.
     
  26. tewaris

    tewaris Initiate (0) Jul 14, 2009 Minnesota

    Sent mine in today. Under reported the cost so had to resend an email :-/
     
  27. FarmerTed

    FarmerTed Aspirant (280) May 31, 2011 Colorado

    I think the guy who was supposed to add chocolate nibs to the fermenter screwed up and added frozen split peas. It's pretty easy to do.
     
  28. AleWatcher

    AleWatcher Initiate (0) Jan 25, 2009 Illinois

    You were just fishing for "likes."
    Well you sir have failed are fucking awesome.
     
  29. oreo

    oreo Initiate (0) Jul 29, 2010 Illinois

    WINNER
     
    AleWatcher likes this.
  30. AleWatcher

    AleWatcher Initiate (0) Jan 25, 2009 Illinois

    I feel REALLY bad for the people in St Louis that were talking about places selling this beer at $50 per bottle.
     
    oreo likes this.
  31. stevefinny

    stevefinny Initiate (0) Aug 28, 2009 New Jersey
    Beer Trader

    Happy to see Boulevard man up.
     
  32. cbutova

    cbutova Poo-Bah (3,275) Oct 10, 2008 Massachusetts
    Beer Trader

    Interesting. My bottle must have been from one of those batches, there was chocolate but it was quite strange besides that.
     
  33. Monkeyknife

    Monkeyknife Poo-Bah (2,738) Jan 8, 2007 Missouri
    Subscriber Beer Trader

    I wasn't too impressed with my bottle. But it was a 2011-4...so no refund.
     
  34. stevegoz

    stevegoz Aspirant (245) May 5, 2008 Illinois
    Beer Trader

    Thanks for posting about this. A friend in KC had sent me the info, but I misread it -- the batch number doesn't show well on the bottle that I have left, and I mistook the "best by" date as the batch number. Taking another look, I see why this beer let me down so -- bad batch! Hopefully they'll refund me for both bottles I bought, even though the other one is long gone.
     
  35. draheim

    draheim Poo-Bah (2,408) Sep 18, 2010 Washington
    Beer Trader

    Disappointing, I bought two bottles of batch 2011-3 based on last year's batch which I really enjoyed. Still, good to see Blvd doing the right thing here, they've ensured my repeat business by backing up their product with cold hard cash.
     
  36. RTrain12

    RTrain12 Initiate (199) Feb 6, 2010 Illinois

    Good thing to do, Cuz that stuff was nasty!
     
  37. KansasBeerLover

    KansasBeerLover Disciple (338) Feb 16, 2009 Kansas

    I only had two bottles this year. Must have been from a good batch, no unusual aroma or flavor. But it didn't seem to be as good as last years run, which was outstanding. First time I was disappointed with a Boulevard. The refund offer is a sign of customer commitment and quality.
     
  38. markmiller

    markmiller Initiate (0) Dec 28, 2010 New York
    Beer Trader

    From the Press Release:

    "This week, some post-release checks of Chocolate Ale, our current Smokestack seasonal offering, revealed that certain batches of the beer had begun to exhibit flavors and aromas not intended by our brewers, attributes not detected prior to the January release of the beer."

    I doubt they knew these were bad before shipping them out. There's just too much to lose in that situation. I think they are being sincere and are doing their best to recover.
     
    mdvatab and sentomaster like this.
  39. ewright

    ewright Initiate (0) Oct 25, 2007 North Carolina

    I opened a bottle of what I believe was the 2011-1 batch last year and, while not funky, it was definitely not an enjoyable beer. Good to see this sort of response from the brewery.
     
  40. kmello69

    kmello69 Defender (618) Nov 27, 2011 Texas
    Beer Trader

    Thanks for the post on this. 2011-3 in my stock, so just sent in the info for a refund. I still plan on trying to drink it, though - maybe they're not ALL bad. And if it is, I'll just toss it.
     
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