News Boulevard Chocolate Ale Refund

Discussion in 'Beer News & Releases' started by sentomaster, Feb 28, 2012.

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  1. deadbody

    deadbody Aspirant (296) May 10, 2010 Minnesota
    Beer Trader

    Just pulled up the bottle I had in the cellar. 2011-1 boo. Also had given one to a friend as a belated xmas present. Called him and told him not to drink it and to submit for the refund stuff. Will be drinking it tonight, hopefully it is OK if not what was intended.
  2. draheim

    draheim Poo-Bah (2,431) Sep 18, 2010 Washington
    Beer Trader

    Sent in my refund request last night, Boulevard has already approved it this morning. Amazing customer service. Being a good brewery is about more than just brewing great beer.
  3. kmello69

    kmello69 Defender (618) Nov 27, 2011 Texas
    Beer Trader

    Agreed. Sent mine in this morning, and got an approval within 3 hours, and a promise of a check within a few weeks. Good for them - I'll be back.
  4. JrGtr

    JrGtr Devotee (400) Apr 13, 2006 Massachusetts

    I just checked my bottle. I can't tell what batch it is, the printing for the batch number is off-kilter, so the last digit is off the lable itself.
    There is printing underneath that says, 8-20 ( I presume that;s the date) Anyone know what batch I may have?
    I can't tell about off flavors or not - I haven't opened it.
  5. lokieman

    lokieman Initiate (0) Jan 20, 2011 Oklahoma

    I had a 2011-3 the other day and it wasn't bad...I have one more -3 left and had popped 2 more (don't know which batch) a while back. None of the 3 bottles I cracked were bad IMO and they tasted like a dark Belgian ale with a slight cocoa hint. I don't know if I missed something or what but I've never had it on tap or any other form than the bottles they sent to Texas so don't have anything to compare it to. Makes me even more curious to try it on tap because honestly I thought the mad scramble in KC was quite ridiculous for the beer I had...
  6. ShogoKawada

    ShogoKawada Meyvn (1,247) May 31, 2009 Pennsylvania

    Eh, I'd rather they focus more on the brewing . Premium beer at a premium price, and they release 3 bad batches? Cripes.
  7. jdauria

    jdauria Initiate (172) Sep 15, 2010 Massachusetts

    I bought two bottles back when it first hit shelves in MA, already drank one and it tasted fine to me, though not as chocolatey as expected. Will have to check the batch on the 2nd bottle when I get home. Also don't remember the price, I think it was around $12.99.
  8. Fitshaced

    Fitshaced Aspirant (229) Feb 29, 2012 Colorado

    I had a bottle of the Imperial stout last year. It tasted like straight brett to me. I heard nothing about a refund, Think they said it was intended:confused:
  9. harrymel

    harrymel Initiate (0) Dec 15, 2010 Washington

    Had a bottle of "bad" batch, it wasn't undrinkable, so I just rated accordingly and didn't contact about a refund.
  10. JCDenver

    JCDenver Initiate (142) Feb 8, 2010 Texas
    Beer Trader

    They refunded people from the bad batch last year. You just had to contact them and send in the label, if you had it, along with some information about where you purchased it.
  11. Fitshaced

    Fitshaced Aspirant (229) Feb 29, 2012 Colorado

    Oh never saw that. Only threads i ever recall seeing were the ones that said Boulevard told them they did that on purpose
  12. draheim

    draheim Poo-Bah (2,431) Sep 18, 2010 Washington
    Beer Trader

    Point taken, but some breweries don't even bother to stand behind their product (Lost Abbey?), or make it unnecessarily difficult to get a refund (Hellshire II?). Anyway, I only paid $9.99 per bottle which is pretty good for a 750. Check's in the mail, and the beer is still in the fridge. Got a refund for last year's Boulevard Imperial Stout too, which I still have in the fridge as well.
  13. canadianghetto

    canadianghetto Initiate (0) Oct 15, 2011 Texas
    Beer Trader

    Had a batch 2011-2 and draft this year. The difference is night and day. I agree with you completely about your description of the bottles you had. If you love chocolate, the real stuff is like heaven. All the delicious promises on the label come true, with rich milk chocolate, caramel etc. I am pretty sure TX only got the bad bottles this year so you will probably have to wait, but definitely track down a bottle next year.
  14. marmora

    marmora Initiate (0) May 23, 2011 Illinois

    Just got my refund check in the mail today. They included a discount code for their webstore.
  15. deadbody

    deadbody Aspirant (296) May 10, 2010 Minnesota
    Beer Trader

    IIRC that is the same best by date mine had, and it was batch 1. Was terrible when I cracked it open. One small sip then a drainpour. Will use the refund check to buy another boulevard product though.
  16. STKPICR0720

    STKPICR0720 Initiate (0) Mar 16, 2011 Alabama

    Had this out of a keg really good. Glad this only bottle form. Sorry for those of you who had to send yours in.
  17. ShogoKawada

    ShogoKawada Meyvn (1,247) May 31, 2009 Pennsylvania

    Yeah, I just am miffed as I gave my bottle out as a gift a few days before this was announced and have no chance of a refund since it was opened (and poured out).
  18. bflattum

    bflattum Initiate (23) Feb 11, 2012 Minnesota

    1) it was a great move by Boulevard to offer the refund, shows that they respect beer drinkers and dont expect their products to be anything less than exceptional

    2) i had a bottle from their bad batch and I didnt have any issues with it, i thought it was enjoyable and what I expected. I wonder what percentage was actually off?
  19. draheim

    draheim Poo-Bah (2,431) Sep 18, 2010 Washington
    Beer Trader

    I think all you need is the bottle, opened or sealed, empty or full. Not sure if that's feasible given the circumstances, but if it is all you have to do is photograph the front/back labels and send them an email w/ info about where you bought it.
  20. coreymcafee

    coreymcafee Initiate (125) May 30, 2006 Colorado
    Beer Trader

    Wish I'd known about the refund before I threw the bottles away! I had it on draft and bottle on a trip to Chicago in January and it was good. Snagged two bottles in Denver to share with some non-beer drinking friends and they were very plain and uninteresting. They didn't really taste infected to me but they really didn't taste good, either.
  21. SawDog505

    SawDog505 Poo-Bah (2,675) Apr 9, 2010 New Hampshire
    Beer Trader

    Excellent costumer service, will always remember them.
  22. warriorsoul

    warriorsoul Savant (906) Aug 3, 2004 Pennsylvania
    Beer Trader

    Curious...did you email Boulevard and explain this scenario? I will advise you to do so. Let me know how it turns out.
  23. ShogoKawada

    ShogoKawada Meyvn (1,247) May 31, 2009 Pennsylvania

    I have not. I may if I get around to it- if I do I will post an update.
  24. colt45n

    colt45n Initiate (0) Sep 8, 2010 Missouri

    kmello69, why would you send in for a refund before you even drink the beer and see if its actually off?? Seems like a shady move to get a refund for something you not only used(drank) but also something you enjoy...I think it was a great move by boulevard on this but to take advantage of it is just shameful IMO..
  25. lokieman

    lokieman Initiate (0) Jan 20, 2011 Oklahoma

    Just popped my last bottle (-3 batch) and for whatever reason it is miles ahead of the other three bottles I previously took down. Right off the bat you get chocolate, followed by more chocolate in the middle with a great chocolate finish. The previous bottles left me a bit frustrated and wondering WTF people are seeing in this brew...I think after tonight I have a clearer picture of why people love this beer so much. It's really doing it for me and I really wish my other bottles were congruent with this one. It's not good enough to overpay 2 or 3 times retail but for the $9 I paid it is more than worth it...
  26. redbravo

    redbravo Initiate (0) Dec 12, 2010 Massachusetts

    I don't know if it's fair to say that the Imperial Stout had some trouble. Some people just didn't like the "Brett-character," which wasn't present in the 2009 release.

    "Our sensory panel also picked up “Brett-character” in some of the bottles from this years’ edition. Brett is otherwise known as Brettanomyces—a wild yeast that produces distinctive flavors and aromas. While it is not a desirable characteristic for most wines, craft beer connoisseurs tend to embrace its presence for adding complexity and a touch of distinction to the brew. Our Limited Release Saison-Brett, for example, is a beer that contains this yeast for the specific purpose of imparting these qualities. The wild yeast is not harmful, but beer fans will recognize that it could change the characteristics of the beer as it ages. "
  27. kmello69

    kmello69 Defender (618) Nov 27, 2011 Texas
    Beer Trader

    This comment is so asinine that it doesn't merit any response longer than this.
  28. davesway10

    davesway10 Aspirant (260) Jan 23, 2010 Iowa
    Beer Trader

    Getting ready to open my first ever chocolate ale 2011-1 08-2012 are the numbers.This appears to be from the batch that the "refund" is from ? I have 2 Bottles, both from the same batch, regardless of how I feel I'll not be applying for a refund. I think what boulevard is doing is Class Act, FWIW I paid 7.99 for both of my bottles. I'll buy this brew again next year if it is available despite what I think of this bottle or the next.
  29. davesway10

    davesway10 Aspirant (260) Jan 23, 2010 Iowa
    Beer Trader

    Having trouble with the cork, I am a little drunk at this point
    gustogasmic likes this.
  30. davesway10

    davesway10 Aspirant (260) Jan 23, 2010 Iowa
    Beer Trader

    Shit, broke the cork, now i'm starting to sweat a little.
  31. davesway10

    davesway10 Aspirant (260) Jan 23, 2010 Iowa
    Beer Trader

    Very little "chocolate", but it's not undrinkable.
  32. stevegoz

    stevegoz Aspirant (255) May 5, 2008 Illinois
    Beer Trader

    Got my refund check today. Very cool of Boulevard to step up like this. I wrote to a local brewery about a quality control issue with one of its fall releases and didn't even get a reply....
  33. smauretti

    smauretti Initiate (0) Sep 7, 2008 Massachusetts

    Sent in for a refund a few weeks ago. Got approved right away, still waiting for check.
  34. tewaris

    tewaris Initiate (0) Jul 14, 2009 Minnesota

    I had purchased a bottle from one of the bad batches of Chocolate Ale a while ago. After reading the announcement for refunds, I emailed a picture and the cost. Got a check for 13.92 today, in a timely manner I must add.

    Thanks Boulevard.
  35. draheim

    draheim Poo-Bah (2,431) Sep 18, 2010 Washington
    Beer Trader

    I got two checks: one for last year's imperial stout and another for the chocolate ale. I sent in both requests on March 1. The imperial stout check came almost immediately, the chocolate ale check arrived Saturday. I'll be buying more Boulevard beers in the future, they are 100% guaranteed.
  36. TWStandley

    TWStandley Crusader (738) Jan 15, 2008 Massachusetts
    Beer Trader

    Just got mine today too! I don't know why, but I almost felt bad depositing it. I mean, we all make mistakes sometimes, right? Ahh well, I decided I will at least buy a different Boulevard beer with it.
  37. Agold

    Agold Defender (641) Mar 13, 2010 Pennsylvania

    Got mine a couple days ago. Although it does kind of suck that this is not the first time it has happened for this brewery, I have never had such a great experience with a bad product. I have enjoyed their other offerings that I have had, so I may just have to turn around and buy another boulevard beer with it.
  38. stevegoz

    stevegoz Aspirant (255) May 5, 2008 Illinois
    Beer Trader

    I spent my check -- and a few bucks more -- on two bottles of Rye on Rye. It just seemed the right thing to do.
    strangebrew321 likes this.
  39. Agold

    Agold Defender (641) Mar 13, 2010 Pennsylvania

    I wonder what proportion of people turn around and buy boulevard with their check. So far, everyone in this thread and many in the other thread have said that they will. If it's a high enough share of people getting a refund, It would function like a 2 for one sale. I would bet that they make money on something like this. Maybe something for other breweries to take note of. Not only are you doing the right thing by your customer, but you might make a few bucks off it.
  40. draheim

    draheim Poo-Bah (2,431) Sep 18, 2010 Washington
    Beer Trader

    Obviously it's not like you would literally have to use the exact money you get cashing the Boulevard check to go out and buy another Boulevard beer. I just look at it as Boulevard backing up their product and reinforcing customer loyalty. I'm already a loyal Boulevard customer because they make some damn good beers at a pretty fair price. The fact that they are doing right by their customers just reinforces this even more, and makes me feel better supporting them in the future.
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