You can't please everyone, all of the time. No matter what they do, some people will be disappointed. That's one reason why slots will continue to open up every year for both the hoarder and reserve societies. As a new RS member, I have to say, I'm pretty satisfied year to date. I like the 32oz growler, I like the beers I got with my welcome package ( yes even smooth criminal and Bois Fume ), I like the beers in my allocations, was happy to get a bottle of Oude Tart with Cherries, I've enjoyed my free tasters and my discount in the tasting room. My only complaint was missing out on Smoky and the Bois because I was traveling and by the time I saw the email it was gone. So far so good for me.