Contacted by brewmaster?

Discussion in 'Beer Talk' started by surfbouy, Mar 27, 2014.

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  1. Jeffo

    Jeffo Pooh-Bah (2,788) Sep 7, 2008 Netherlands
    Pooh-Bah Trader

    I once wrote a review of an infected HF beer. The brewer contacted me to find out details of my experience. I thought it was very nice of him to do so, and it showed he really cared about his product and customers.

    surfbouy likes this.
  2. bleakies

    bleakies Maven (1,307) Apr 11, 2011 Massachusetts

    If brewing is the production of a consumer product, a brewer responding to a bad review is good policy.

    If brewing is an art, a brewer responding to a bad review is bad policy.
    konabrewer likes this.
  3. JrGtr

    JrGtr Pooh-Bah (1,627) Apr 13, 2006 Massachusetts

    I looked up your reviews, and I can see why - you gave it a score almost a full point lower than any other rater, of 125 or so currently rating. I actually think it's great that the brewer (or someone at the brewery, who then called it to the attention of the brewer) keeps tabs on what's going on, and when there is something out of the ordinary, wants to find out why.
    I personally have not been contacted - I don't review, and I'm not a ticker, But I hope the situation was cleared up to both of your satisfactions.
  4. JrGtr

    JrGtr Pooh-Bah (1,627) Apr 13, 2006 Massachusetts

    What if that review is far different than any other one? There is a line that brewers have to straddle, in that brewing is indeed an art - mixed with science, and a bit of luck (or even more science making the dice come up your way far more often than not)
    The other half is that brewing is indeed the production of a consumer product. As a business, a brewery wants to sell their beer, and as everyone who has studied marketing knows, it's far easier to keep a current customer than to gain a new one. I know that a lot of us here are looking for the latest and greatest new beer out there, but out of all the new ones, do you go for the tried and true? or always something new? And for each new one you do get, how many other new ones stay on the shelf? For a given brewer, it's something of a victory to have a new beer in someone's cart. If I had posted a bad review of a place, or beer or whatever, I wouldn't mind at all for the owner or chef, or brewer or whatever contacting me to find out exactly why I didn't like their product. It proves that they are worried about what they are serving, and how to make it better.
    If I was reviewing, if I had something that seemed at odds with what other reviewers were experiencing, I would try it again before posting, and if the second was the same, post away.
    I don't know what the OP talked about, and if there was any problem in the beer - a lonely bottle sticking around too long, sat in the hot sun, or maybe even TOO fresh (yeah, that can occasionally happen) but for the brewer to try to find out why this happened.
    surfbouy likes this.
  5. Roguer

    Roguer Grand High Pooh-Bah (7,245) Mar 25, 2013 Connecticut
    Super Mod Pooh-Bah Society Trader

    Your review of Budweiser and Clamato Chelada was hilarious. I just had to check that out.

    I'm going to go right ahead and assume that you've never been contacted by AB-InBev to give it another try. :wink:
  6. jmgrub

    jmgrub Initiate (0) Nov 20, 2010 California

    Did he offer to send you a new palate? :stuck_out_tongue:
  7. Roguer

    Roguer Grand High Pooh-Bah (7,245) Mar 25, 2013 Connecticut
    Super Mod Pooh-Bah Society Trader

    It's not a "mistake" to get cat pee from a dank beer, especially Citra hop beers. OK, it's probably a mistake to taste cat pee in a beer, but not smell. Not everyone gets it, just as not everyone gets bananas from certain yeast profiles.

    It's been discussed several times on multiple threads. I absolutely get it, but it's exceptionally rare that it's an overwhelming aroma (and never a flavor - I assume, as I guess I don't honestly know what cat pee tastes like). Others will argue that it's more cat musk than pee, but that's trying to define an aroma that is technically neither, but rather reminiscent of one (or both).

    It would have to be really, really strong to start to affect my enjoyment of the beer, though. I would expect that you and a couple others are correct, in that it was likely a bad (or old) bottle if he thought it was that bad.
    Shroud0fdoom and surfbouy like this.
  8. Kanger

    Kanger Initiate (0) Sep 3, 2013 New York

    On Untappd, some brewers will definitively respond to check ins.
  9. surfbouy

    surfbouy Initiate (0) Mar 17, 2014 Oregon

    Congrats, you’re right in line with the majority of the beer drinking community. I am clearly not. As an Oregonian, I have many opportunities to sample decent portion of the ubiquitous WCIPAs, along with the true “dankness” of the hop’s more controversial cousin. Dankness and cat pee are nothing alike. I do have to admit, I think the WCIPA style is getting a bit overdone, and is no longer my “go-to” style. However, that doesn’t mean that my palate no longer works, or that I’ve given up on that style altogether. Having gone back and forth with the brewmaster of Laurelwood, we’ve determined that there could be a couple of factors involved with my distaste for Workhorse. First and foremost is a probable hypersensitivity to Citra hops and/or the way they use it. Although, I have had other IPAs that contained Citra and was not affected in the same way. The other factor, is the that the bottle shop where I purchased the beer tends to store the bulk of their beer at room temperature which, can cause a sensitive beer like a highly hopped IPA to lose it’s freshness before it’s time.
    As I stated in a previous post, I do think the brewmaster for Laurelwood is pretty cool, and I’m flattered that he contacted me regardless of the reason. In showing his concern with his already very highly rated product, he’s made a fan of me.
  10. TheeWalrusHunter

    TheeWalrusHunter Initiate (0) Aug 23, 2013 Oregon

    Thats cool that he took the time dissect what you were tasting and why.
  11. 57md

    57md Pooh-Bah (2,587) Aug 22, 2011 Pennsylvania

    I was contacted by a brewmaster once regarding a critical review I wrote and published here on BA. I admired his concern, but his approach was quite rude and insulting toward both me and the establishment that served me his beer. He even implied that I should edit or remove my review. I found his on-line etiquette to be outrageously poor. I wish that I had a positive experience to pass on to everyone.
  12. Jugs_McGhee

    Jugs_McGhee Grand Pooh-Bah (5,894) Aug 15, 2010 Colorado
    Pooh-Bah Trader

    Heh. I knew I'd get called out on one of my reviews, but that one I stand behind. I'm still working up the nerve to review Budweiser Light Clamato Chelada. I can't see it being any worse.
    Roguer likes this.
  13. marleyr

    marleyr Initiate (0) Feb 25, 2014 South Carolina

    I bought a case of Weyerbacher Imperial Pumpkin Ale and it was infected. Dumped 97% of them out. I also e-mailed them WITHOUT ANY RESPONSE! Not even a "sorry" or anything.
  14. surfbouy

    surfbouy Initiate (0) Mar 17, 2014 Oregon

    That review has me literally in tears from laughing so hard. The eloquence in which you destroy any semblance of redemption for the beverage is truly masterful. Thank you for a thorough abdominal work out.
  15. konabrewer

    konabrewer Initiate (0) Jul 10, 2003 Massachusetts

    Sorry Rudzud, but you are truly missing out.

    Here is that brewmaster speaking out.

    You try us once a few months after we open and we were really struggling to get it right. We actually gained a ton of regulars from those early days which says that we did it right at least sometimes, if not most of the time. You experience sucked and for that I apologized and explained we would do better next time. every business needs and learn and improvement and for sure, we have learned and improved. We are Killing it these days! Well 2 years later, we are serving and drinking amazing beers.. usually 12 on tap, serving farm fresh food, and absolutely crushing it in our little downtown spot… your loss friend. Wish you would give us a second chance just on principle and because you understand how business works. and so I could put a face to the name, so I can say hello if I see you around. oh well.
    #55 konabrewer, Mar 30, 2014
    Last edited: Mar 30, 2014
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  16. pitweasel

    pitweasel Initiate (0) Jun 11, 2007 New York

    -47% deviation. 2.4 (of 5) rating on a beer that has a score of 93 with hundreds of reviews.
    surfbouy likes this.
  17. rudzud

    rudzud Initiate (0) Apr 28, 2010 Massachusetts

    Heh, I had a feeling you would be chiming in (though I made a point to leave the two places I was talking about out). I shouldn't say I would never try it (High Horse) again, as never is quite the harsh word. That said, as we'd talked about basically after it happened, it was easily the worst food/beer experience the four of us have ever had regardless of the country. Yes, that was years ago and I imagine now you guys have honed in your recipes (I also assume you're brewing on site now?). Looks like you brew a solid hoppy offering as those are your higher rated beers, as opposed to the ones I sampled back then. I'm in Amherst on a yearly basis or so, though my travels generally take me to ABC hoping for a unique cask offering. I do have to hit up Antonio's, which is right across from you guys, so, I dont know.

    Also, I believe I've bumped in to you in the past (via Blatant). Those beers I do thoroughly enjoy (bring back BLATANTone?).
  18. konabrewer

    konabrewer Initiate (0) Jul 10, 2003 Massachusetts

    we don't brew on site. and actually never will. Our space is a terrible location for brewing beer. We love the space for what we are doing, just not brewing. We are building our brewery off-site. We do cask by gravity every Friday.

    On a side note, BLATANTone will never exist again as it was an anniversary beer as a 1-off. that being said, I have that profile in my arsenal now, so I may pull it from the notebook someday… I did love that beer!
  19. Shroud0fdoom

    Shroud0fdoom Initiate (0) Oct 31, 2013 Maryland

    This is Realness. Since Hops are in the Cannabaceae family, some hop flowers can have the same aroma as Marijuana. A friend once asked me, why did my "herb" smell like Cat Spray. Maybe some people liken the aroma to what they know. FWIW, I enjoy Dankness in my IPAs. Yet I have never had the pleasure of drinking Cat Spray.
  20. cavedave

    cavedave Grand Pooh-Bah (4,083) Mar 12, 2009 New York
    Pooh-Bah Trader

    Yes, contacted twice by brewers via bm, twice by owners by bm and subsequently via email too. All were cordial, except for the one who complained about my reporting that his supposedly Brooklyn beer was actually made in Pa. Will leave it to you to figure out ***coughsixpointshanewelchcough* who that was, but even he wasn't nasty at all.

    Also, almost shit my pants when my favorite brewer who I approached at an event already knew who I was, and thanked me for my positive reviews.
    #60 cavedave, Apr 1, 2014
    Last edited: Apr 1, 2014
  21. fredmugs

    fredmugs Initiate (0) Aug 11, 2012 Indiana

    If I check in and also post to my Twitter I will get some feedback, re-tweets, etc.

    I got a personal message from Greg Koch on here after I expressed my opinion that Stone has become gimmicky. It was like the scene in The Hangover 2: I just wanted to say Helllooooooo.
  22. augiecarton

    augiecarton Initiate (0) Oct 22, 2010 New Jersey

    Be flattered. If someone doesn't like one of our beers i am totally ok with that, we make beers enough out of the norm that i expect it. But if someone says something that concerns me regarding our process or the bar's process, i check their other reviews, if their body of comments, is sensible and not obviously misguided (in my subjective opinion) i reach out to them for discussion and possible help.
    That being said getting cat's pee in a citra/galaxy/el dorado dry hopped beer is just a palate sensitivity. It's kind of their thing individually and most certainly in chorus, so i probably would not have reached out to you on that. This community is good for filling people in on things like that.
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  23. Flashy

    Flashy Pooh-Bah (1,693) Oct 22, 2003 Vermont

    Hate to thread jack but this brought me think, how many great brewers I have met in my time and discussed brewing and beer at length. For me the answer is three. Ray Mcneill (McNeills), Greg Zaccardi (High Point) and Jay Mission (various). All enjoyed discussing the subject and willing to pass on any information you need.
  24. JackHorzempa

    JackHorzempa Grand Pooh-Bah (3,069) Dec 15, 2005 Pennsylvania

    Dave, in case you are interested in knowing this, some Sixpoint beers are now being brewed at City Brewing in Memphis, TN. There is no way to determine where a Sixpoint packaged beer is brewed since they solely list Brooklyn, NY on their packaging.


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  25. cavedave

    cavedave Grand Pooh-Bah (4,083) Mar 12, 2009 New York
    Pooh-Bah Trader

    Uh oh better check your inbox, Jack, you might be in trouble now. That's Memphis Tennessee Street, I believe, in Brooklyn Heights, haha.

    And since we are both in trouble with Herr Welch now, worth pointing out to anyone who doesn't know, if it's a Sixpoint beer in a can, it ain't from Brooklyn, or New York State. It's from Pa. or Tenn.
  26. ZachOfAllTrades

    ZachOfAllTrades Initiate (0) Dec 30, 2012 Indiana

    Now I'm curious.
  27. JohnnyHopps

    JohnnyHopps Pooh-Bah (2,964) Jun 15, 2010 Indiana
    Pooh-Bah Trader

    If i told you, you would not be upset. It is not one of the better breweries in down state Indiana.
  28. JackHorzempa

    JackHorzempa Grand Pooh-Bah (3,069) Dec 15, 2005 Pennsylvania

    Dave, in all fairness to Shane Welch has always been cordial in his numerous interactions with me. On the matter of providing full disclosure on where beers are produced, the best I can characterize the situation is we have a ‘difference of opinion’?

    As a beer customer, I have a very strong desire to know exactly where the beers I purchase are produced. Shane as the owner of Sixpoint Brewing has a desire to solely list the location of Brooklyn, NY on his packaged beers. As the owner of the business, I suppose it is Shane’s prerogative to label the beers the way he wants (in compliance with TTB regulations). I have been very clear in my communications with Shane that I will refuse to purchase Sixpoint beers that solely list Brooklyn, NY. I will continue to purchase Sixpoint beers on draft that are genuinely produced at the Brooklyn brewery (beers that are not available in cans).


    #68 JackHorzempa, Apr 1, 2014
    Last edited: Apr 1, 2014
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  29. VncentLIFE

    VncentLIFE Initiate (0) Feb 16, 2011 North Carolina

    I did, but it was a local brewery (Fullsteam). I was then contacted by @peeteeto. He was very cordial and saw my thoughts as intelligent.

    It helped that my review wasnt derogatory and was very thought out.
  30. cavedave

    cavedave Grand Pooh-Bah (4,083) Mar 12, 2009 New York
    Pooh-Bah Trader

    Considering how well Sixpoint moved in the top 50 breweries, I'm sure they can smile all the way to the bank at it all.
    JackHorzempa likes this.
  31. JackHorzempa

    JackHorzempa Grand Pooh-Bah (3,069) Dec 15, 2005 Pennsylvania

    There is an old saying that “you can’t argue with success”. If success is measured by beer volume (and that sounds like a reasonable metric to me) then Shane Welch and the Sixpoint team are very successful.

    Cheers to the success of Sixpoint!
  32. jivex5k

    jivex5k Initiate (0) Apr 13, 2011 Florida

    I didn't have a brewmaster contact me, but I e-mailed Bell's once about some old two hearted I grabbed mistakenly. I love two hearted and I wanted to let them know some older stuff was on the shelf. They sent me two pint glasses, and a bunch of stickers and coasters. Solid shit man, it cemented my love of Bells even more.
    surfbouy likes this.
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