Does craft beer have room for this type of customer service?

Discussion in 'Beer Talk' started by PorterPatron, Jan 31, 2015.

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  1. PorterPatron

    PorterPatron Initiate (0) Feb 25, 2010 New Hampshire

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    Has some craft beer become so sought after that brewery staff/owners think they can treat paying customers like this and continue running a profitable operation? When the supposed "beer bubble" finally bursts, will super hyped beer still keep these breweries afloat? IMO this is shameful.
     
  2. markgugs

    markgugs Initiate (0) Dec 20, 2006 New Jersey
    Beer Trader

    I can't wait to watch this thread unfold...before its inevitable lock and/or deletion
     
  3. offthelevel_bytheplumb

    offthelevel_bytheplumb Devotee (454) Aug 19, 2013 Illinois

    You should have known the terms of the sale. That dude from Alpine seems like a prick though.
     
  4. Tdizzle

    Tdizzle Zealot (528) Dec 19, 2006 California

    Sorry to see this, unless he was messing with you and you will get a refund or bottles of something. Otherwise, it sounds like his 13-year-old nephew was the one responding to your inquiry.
     
    Boca-X, a74gent, gopens44 and 4 others like this.
  5. Tdizzle

    Tdizzle Zealot (528) Dec 19, 2006 California

    Regardless, there is a more professional way to respond to a paying customer's plea for mercy. I would be seriously pissed if any business responded like this to a question of mine.
     
    m34josh, jj139, darthvohn and 20 others like this.
  6. AugustusRex

    AugustusRex Devotee (415) Apr 12, 2013 Ontario (Canada)

    In Canada the federal government has laws in place that override some forms of unfair terms of sale. Check out your state/federal laws.
     
    FUNKPhD, SebD, nsheehan and 1 other person like this.
  7. BeerBaron666

    BeerBaron666 Aspirant (262) May 13, 2009 California
    Beer Trader

    Pat is #1 craft troll.


    Can't wait to get back down to alpine
     
  8. Tdizzle

    Tdizzle Zealot (528) Dec 19, 2006 California

    Two things:
    1) Their beer is noticeably different (not as good) now that Green Flash is brewing it. I am not trolling; a few brewery sales rep friends of mine have noticed this phenomenon, too.
    2) The person who responded to your inquiry is notorious for exhibiting strange behavior; a symptom not uncommon of some craft beer figureheads.
     
    #8 Tdizzle, Jan 31, 2015
    Last edited: Jan 31, 2015
    Boca-X, Beericjb, kojevergas and 2 others like this.
  9. AlienSwineFlu

    AlienSwineFlu Disciple (384) Dec 14, 2012 Ohio
    Beer Trader

    He's a prick, plain and simple. It's not funny. The customer was being polite, he deserves the same courtesy. Pat could have responded professionally and said "sorry, but we can't do that. Blah blah. Sorry about that, thanks for your interest in our product!" He didn't have to act like a child and mock a customer who buys his product. Absolutely ridiculous.
     
  10. beernazi

    beernazi Initiate (0) Dec 5, 2012 California
    Beer Trader

    the way he responded was totally ridiculous, but i still find it kind of funny...
     
  11. wesbray

    wesbray Disciple (355) Feb 29, 2012 Alberta (Canada)
    Beer Trader

    What a lame ass tool. Who does he think he is?
     
  12. Teen-o

    Teen-o Initiate (153) Dec 28, 2014 California
    Beer Trader

    Beer or not, that's not cool.
     
    ajr24, BoomKentucky, dianimal and 2 others like this.
  13. GlenMillsBeer

    GlenMillsBeer Initiate (39) Jan 19, 2014 Pennsylvania
    Beer Trader

    And from someone who was a firefighter I guess now he's just a dick. He also sold out to green flash so he must not have much to lose.
     
  14. AlienSwineFlu

    AlienSwineFlu Disciple (384) Dec 14, 2012 Ohio
    Beer Trader

    Not true. There were some, yes. But 4/5 replies were strongly against it.
     
  15. parrotsnest

    parrotsnest Initiate (0) Aug 16, 2010 Washington

    Having never tried Alpine, this doesn't really make me want to trade for any. What a total prick, troll or not.
     
  16. Tdizzle

    Tdizzle Zealot (528) Dec 19, 2006 California

    Don't you know who he is?!? He's the guy that brews some really good IPA's; cuz nobody else does that. He's the guy that would go on and on to a friend of mine about how he wants to keep his company small and brew beer for the locals, and then sold his company to Green Flash.
     
  17. JuicesFlowing

    JuicesFlowing Poo-Bah (2,115) Jul 5, 2009 Kansas

    I notice a phone number there. I suggest calling them and speaking to them in a reasonable tone, asking them about their behavior, or his behavior.
     
    nsheehan, JavaNoire and Shroud0fdoom like this.
  18. parrotsnest

    parrotsnest Initiate (0) Aug 16, 2010 Washington

    I'm going to ask him if his conical fermenters are running...
     
  19. ricochet173

    ricochet173 Initiate (184) Jul 6, 2011 Quebec (Canada)
    Beer Trader

    A simple "No, sorry, but that's not possible" would have sufficed; but to rub it in and say they drank them? I hope that prick gets what's coming to him.
     
  20. Hugonaut13

    Hugonaut13 Zealot (561) Nov 29, 2012 Illinois
    Beer Trader

    This thread is absolutely fantastic and it has barely even started.
     
  21. AlienSwineFlu

    AlienSwineFlu Disciple (384) Dec 14, 2012 Ohio
    Beer Trader

    Gotcha, misunderstood your first post. Totally agree.
     
  22. juan_malamunga

    juan_malamunga Initiate (145) Oct 11, 2013 Washington
    Beer Trader


    Wow. Thats shitty response and handling, dude.

    bon débarras to Alpine.
     
    RC51Mike and tkdchampxi like this.
  23. kerry4porters

    kerry4porters Zealot (587) Dec 31, 2012 Arizona
    Beer Trader

    Facebook link?
     
    jrnyc likes this.
  24. mythaeus

    mythaeus Champion (844) Jul 22, 2013 Pennsylvania
    Beer Trader

    I laughed at first because I thought it was a joke. I still find it kinda funny when it's clear that he's serious, and thinking he may be trolling. I'm a big fan of Alpine beers, but definitely will be looking at the company in a much different and negative light now. There is such a thing as bad publicity, especially if the local news outlets get a hold of this story.

    Call the CC company to see what they can do in term of getting your money back. A letter to the BBB may be warranted here, as well as to Green Flash. I wonder what their CS department thinks about this.
     
  25. Tdizzle

    Tdizzle Zealot (528) Dec 19, 2006 California

    Story: Years ago, I purchased an Alesmith anniversary tulip glass online, off their website. It came chipped. I called Alesmith and left a message, just alerting them of the issue. A few hours later, Peter Zein himself called me and apologized, stating that they would immediately send another one. Didn't ask for the old one; didn't have an attitude.

    Now, I know it's just a glass, and your issue is not picking up beer within a given deadline; but Alesmith is considered one of the best breweries in the country, and their owner had no problem calling me to make something right. Alpine could take a few notes on customer service.
     
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  26. skiofpinsk

    skiofpinsk Initiate (0) Jun 18, 2008 Pennsylvania
    Beer Trader

    Is this for real? Hard to believe someone in his position can be so arrogant. Never had anything by Alpine, just hear about the hype behind them and recall them getting pretty butthurt about their stuff showing up on ebay. I guess I know a bit more now. "Bwaaaahaha" :rolling_eyes:
     
  27. kmbeer

    kmbeer Aspirant (251) Feb 23, 2011 New York
    Beer Trader

    Totally appalling. Really respect the way you handled it. Thanks for posting this; I will never buy an Alpine product solely on this basis.
     
    ryhayes, Theniz, ajr24 and 16 others like this.
  28. Zbeetleman

    Zbeetleman Initiate (0) Apr 6, 2012 California
    Beer Trader

    Well, now. I am the person who was I guess the OP from the emails. It is legit, and I was just trying to get a feel.for how other people in that particular Facebook group have been treated. Don't really give a damn about the beers, just was.looking for feedback, and boy did I get it. Thanks for the feedback here as well. I know I screwed the pooch with missing my pick up window, I am a local SD County guy, but the response is what threw me.
     
  29. TongoRad

    TongoRad Poo-Bah (2,305) Jun 3, 2004 New Jersey
    Premium Member Beer Trader

    OK- I just removed a 'Want'.
     
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  30. jrnyc

    jrnyc Meyvn (1,270) Mar 21, 2010 New York
    Premium Member Beer Trader

    Alpine is known for shenanigans like this. Hearing of some more areas in country getting Alpine, yes, Nelson is a top beer but many great beers being made all over country now, terrible customer service and bad press is not going to help them when they get out of the San Diego comfort zone, especially with GF versions which from many reports aren't up to the level of Alpine versions.
     
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  31. 1eyed_jack

    1eyed_jack Initiate (0) Dec 19, 2012 Illinois

    Wow, this is real?

    Even worse, I just looked it up and this guy is owner and started that brewery???

    Hard to believe his company made it despite him being an absolute prick. Seems like he needs a reality check big time.
     
  32. 1eyed_jack

    1eyed_jack Initiate (0) Dec 19, 2012 Illinois

    Also, from the Alpine Website

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    We take pride in our hard working staff
    Our brewery and customer staff are knowledgeable and friendly. They all like good beer and can explain beer to you in a way you’ll understand.



    I'm guessing this should be edited to read

    [​IMG]

    We take pride in our rude staff
    Our brewery and customer staff are knowledgeable and dickish. They all like good beer and can explain beer to you in a way that will make you never want to try our product.
     
  33. busternuggz

    busternuggz Zealot (528) Mar 9, 2008 California

    Unfortunately yes, there is room for this in craft beer. There's older stories about similar things. Lost Abbey and the indifference to their quality control issues, the well-known jerkery of Three Floyd's staff. Those guys sure aren't hurting for business.

    Publicize this exchange as much as you care to, like r/beer on reddit, Facebook, whatever social internets people use now, I dunno. That's about as much as you can do really.

    Also, eat balls Patrick. Your beer isn't as good as your attitude is shitty.
     
    Theniz, SkyyNapalm, vurt and 11 others like this.
  34. Jeph222

    Jeph222 Initiate (0) Oct 23, 2014 Pennsylvania

    Pat, when you own a business, everyone who you sell to is your boss. A simple "sorry, when you didn't show we had to sell them. Can we refund your money or get you something else?" would have sufficed. Worst case scenario with that tack is a refund of the customers money. But what you ended up doing is losing hundreds or more future customers.
    As a business owner myself I recommend the following:
    1. Hire a customer service rep who gets paid to keep all of your customers happy. No matter what.
    2. Don't send out a text or email that you would be embarrassed to read on the front page of the NYT. Your texts cost you big time.
    3. Shut the fuck up and stay in the back brewing beer bitch.
     
  35. evilcatfish

    evilcatfish Defender (629) May 11, 2012 Missouri
    Beer Trader

    My Friday night staying in is now a lot less boring
     
  36. Jeph222

    Jeph222 Initiate (0) Oct 23, 2014 Pennsylvania

    The internet is truly mightier than the sword.
     
  37. hopnado

    hopnado Initiate (0) Aug 13, 2014 Michigan
    Beer Trader

    • Thread of the year so far
     
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  38. markgugs

    markgugs Initiate (0) Dec 20, 2006 New Jersey
    Beer Trader

    not trading for Kiwi Herman now unless it comes with a hand-written apology!
     
  39. evilcatfish

    evilcatfish Defender (629) May 11, 2012 Missouri
    Beer Trader

    Wonder if he acts this way in person or just behind the computer screen?
     
  40. Jeph222

    Jeph222 Initiate (0) Oct 23, 2014 Pennsylvania

    Evilcatfish...awesome avatar.
     
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