Honestly, there shouldn't be room for this in any business let alone craft beer business. I once had to email Deschutes for something and they could not have been friendlier and more helpful. It made me feel that much better about buying their product. There's so much good beer out there, if a brewery is run by an asshole like that, you can stop buying their beer without missing a beat. I'm sure plenty of bosses are assholes, but when you're responding to customer inquiries and you don't even attempt to hide that side of yourself, that's an issue. Surprised to see he was a firefighter captain. I'm guessing he wasn't the type to visit it schools and get out in the community.