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Discussion in 'Beer Talk' started by cactusleon, Feb 4, 2013.
So your point is they didn't order nearly enough of a readily available product, correct?
i dont think any store in NJ was given more than 2 cases of Sucks
They also work a crap hourly job, selling beer.
Perks of the job is that the owner can do whatever he decides to do with his bottles.
Example- Somebody came to buy a rare bottle of beer from me. I said we were sold out, because we were. Then somebody else came who I felt bad for and sold them the one bottle I stashed for myself. Then I was called a liar for saying it was sold out when it really wasn't. WTF is up with the sense of entitlement here? I'm supposed to tell my loyal employees that they can't buy a single bottle of something because you want it more? No way. Sorry, it doesn't work like that. Just like good customers get rewarded and good stores get rewarded, good employees get rewarded.
Store/bar owners and employees are the ones that get craft beer in peoples hands. They get first shot for a reason.
So say your store gets 12 bottles of rare beer and 3 employees want a bottle. You would rather have 3 pissed off employees and 9 happy customers?
Well there's that too, but really I was pointing out that being one of eight people to get any in-demand product should be seen as a nice little bit of serendipity. If you don't get it, oh well.
It's like getting Pearl Jam tickets. If you happen to refresh the web page or make the phone call at just the right moment, good for you.
It's really a non issue at the store I work at. Most employees don't follow beer rating websites and drink based on what's good to them. Sure, releases like hopslam and BCS you'll see a few of us walk out of the door with a case or a few four packs, but that's always been the case. Still plenty on the shelves for everyone else.
As far as employees vs. customers, you'll make people mad no matter how you do it. When you get in 2 cases total of a beer that 200 people want, it's more headache than it's really worth.
yeah i'd say that's pretty close, i know a store that got 3.. but am not aware of a store that got more than that.
It would depend on who that employee was and how long he had been with me but for the most part yeah.no customers no employees
the employees don't pay the bills they are actually a cost to the company they can also be replaced, such is the way it goes... you start loosing customers/get a bad wrap and people will take their business elsewhere and not just their special allotment business, all business. Employee's are still customers but they should receive no greater treatment than that of the customer imo, if it's the owner or the person footing the bill to run the business.. that's a different story they can do as they damn well please, they are the boss and are responsible for their actions.
it's still two and one half dozen to the other, shit in one hand wish in the other and see what gets filled first, whatever the store is going to do is what they are going to do, take your business elsewhere if you don't like what they do, that's the only power we as customers have.. or we can all sit here and bitch ad nausea which brings about now change for the most part
I don't have a problem with an employee being able to buy anything from there place of employment. But if I was a Manager at said store I would start tracking what was going on. The stores by me the employees get 30% off retail and they are generally subject to the same limits as buying public. But when the Westy bricks came out, 20% of the shipment was purchased by staff and that includes all the winies who don't even drink beer or know what a Westy is, they were muling for other store employees.
At some point when you piss off enough customers, they will stop coming to your store. I have two stores less than 2 miles away that I will never buy from again. The other store just over 2 miles away gets a ton of business from me and I even return the favor, gave their beer guy a bottle of Black Note since he only got one himself. I Had extra purchased from the Brewery.
Looking at that a little differently, say the store puts a one- or two-bottle limit on the same allocation of beer.
Presto! 48 or 24 people get a bottle or two.
All these people talking about buying entire cases of some limited beer are making me feel a little sick to my stomach.
Splitting up four or six packs doesn't do anyone a favor.
OP said it was a one 6-pack limit. That seems reasonable for 12oz bottles of a DIPA.
hence the reason why i wasnt greatly upset or angry, i knew there was little to go around, i just know this happens quite a bit just wanted some opinions
Why? Customers do this all of the time when/if they can. Hell, people around these parts follow the trucks to each store and purchase whatever they can then on to the next store. While our beer guys are unloading the trucks, putting stuff on shelves, etc. the entire stock is getting bought up by people all over town.
A good example would be the hopslam release last week. If we had our two beer guys on staff (I forget if we did or not), they would have no chance of buying it had they not been allowed to at work. Most if not all places sold out of within a few hours before being dropped off, probably before of our beer trucks were unloaded for the day. We are talking a release of 20 to 60 cases per store. I don't think our staff getting 3% of our allotment was a big deal, but maybe it is to some people.
But he's advantaged by knowing it's available in the back room well before any consumer. Now, if a rule existed that an employee cannot grab a bottle before it's placed on the shelf, it would be way more fair.
If it's that limited, I'd say it does about 40 people a favor.
I agree, but bottle shops are also free to break up 4- or 6-packs if it's really that limited, in the interest of spreading it around to more customers. I'd rather make the trek to a shop where my chances of getting a bottle are made higher by pretty strict limits. I'm also more likely to buy a few other beers while I'm there if I haven't blown all my beer money on a single release.
Ya, so employees don't appear to be normal customers in this scenario, maybe only about 60% of a normal customer. They wait in line for a month, awesome.
Seriously, what store in NJ? I had no problem finding Sucks in several stores around me. Total Wine does blow ass, I will seriously never shop again at the one in Union. Every fucking good release I get the answer "we don't have it" or "we never got it" despite the fact that their online website shows in stock and allows me to order it. I remember asking about 120 minute a while ago right when it was delivered by Hunterdon to be told" Pfft, we didn't even put that on the shelves". Any business that allows their employees to buy all the stock is making a god awful business decision. Employees do not pay the bills, customer do...
Newsflash people: life is not fair. Some people get stuff, others don't. Deal with it, grow up, and move on, you'll be much happier. It is a limited release, not everyone is going to end up happy.
Some weeks we get one case of Zombie Dust. The backlash for something like that isn't pretty. It's bad enough when people are bad mouthing stores for splitting up KBS or BCBS.
I think avoiding another thread like this one is more than enough reason.
I've heard enough about truck chasers and other shenanigans, and in my opinion it's probably the most shameful, ridiculous aspect of the whole craft beer thing. It's greed at its basest form. I'm just thankful that this kind of behavior is pretty limited where I live, and pray to God it stays that way. Sure it probably happens here too, but if you make a reasonable amount of effort it's not that hard to track down most of the limited-release beers you want to. I can't think of many that I've missed, and I'm not even all that hardcore.
Are you a store owner? Do you have employees?
Pretty sure I can drive to one of the 10 awesome breweries in San Diego area and get fresher and more limited beers than your bottle shop. If all store owners had your attitude that's what I would do.
My employees that care have been with me for at LEAST 6 years. We work together on a daily basis. I trust them with huge amounts of money. Huge. We've spent Christmas Eve, Thanksgiving, and other holidays working together. We cover for each other when we have to. We are all friends. And you want me to tell them no (insert whale here) because a few people will feel left out?! Not happening. Happy employees=good business. With limited releases you WILL piss people off no matter what you do, and I'm not gonna let it be someone who has been helping me for years.
You're luckier than most. San Diego is an amazing place for craft beer and is the exception, not the rule. Sure you can get more limited San Diego beers but what do you do when you want to drink something else? Which SD brewery sold you the Wooden Hell in your avatar? What attitude are you referring to? That store employees should be allowed to buy a bottle of limited release beer?
The problem with this line of reasoning is unskilled labor is really like an interchangeable part. Fringe or any other kind of benefits are unnecessary.
Why are shops in business? To make money. Obviously.
Things that get this accomplished are repeat business and loyal customers. This can be achieved through decent (and as fair as possible) distribution of LE releases.
I also agree that a happy workforce is a productive one. But you shouldn't have to buy their engagement with all the limited releases they want. If there is a structured and transparent reward system in place that would be pretty cool.
It sucks that there are people who have an opportunity to buy the beer before you can get to it but it's not like the employees are the only ones getting access to buy before the common customer. The owners could buy it up themselves, they could sell it to their friends first, friends of other vendors, more loyal customers than you, etc. Sometimes there are just perks of who you are, where you work and who you know that other people don't have. It's just how it is. You wouldn't bitch about it if you were the one getting the perks over others.
I can understand the point about rubbing customers the wrong way about letting the employees get the beer first but the store owners are picking which customers they prefer. In most retail businesses the employees end up doing a significant amount of shopping for whatever goods the store sells at the store, if only for convenience. That's why most stores give employees discounts. It's the easiest and most loyal customer base you can have. The employees probably also have friends who come shop there because they work there, etc. It is almost certain that the employees give the owner more business than you ever will.
Really? You ever manage a team of unskilled workers? You find out pretty quick that they are not so interchangeable as your average CFO likes to think.
Where I work if its really limited (12btls etc) employees who are working when it comes in (2 maybe 3 people) can get the same allocation as anyone else, usually 1 bottle. Employees not working are free to come in and get a bottle just like any other customer.
As for employees having special inside knowledge that enables them to come on the right day and time... if you don't think 12 non-employee customers also know this you are out of your mind! You wait around until after 5 on a limited release day, sorry its all gone. Even if employees don't get any its still all gone.
I know this is not the exact scenario the OP posted.
Come on, not even a 2 oz. teaser sample while on duty or a standard pour they pay for off duty?
This thread totally makes me want to work at a liquor store and then start hiding all the limited items from you entitled nerds.
Regardless of how you deal with limited releases, SOMEONE is always going to be angry. We started doing a raffle system for limited releases. We send out an email to our beer club members, and they respond if they want their name thrown into the hat for the raffle. We then pick however many names out of a hat, then offer those people the chance to buy it. This prevents Super-tickers/the same people from getting every release. People are still mad. Oh well, what can you do? I encourage people to make friends so that whoever wins the raffle, they can still work out a way to share bottles with each other.
Couldnt agree more. If a store just "interchanged" all of its "interchangable" employees, some of you would have a looooong list of legitimate things to bitch about. Cant stand when people just assume that all of retail is brainless work.
One more thought, employees at stores where they are not allowed to get limited releases don't just say oh well I guess I won't get any, they go to another store and buy it. And the person who didn't come by at the exact right time still doesn't have any.
That's about as fair a system as I can think of. Just goes to show, it's not possible to make everyone happy.
Even if everyone got one bottle, some would complain that they didn't get two.
There is so much awesome in this thread it's hard to comprehend
Interchangeables still need to be interviewed and coached on the job. If someone is having to restock the roster frequently they probably aren't hiring the right kind of "talent".