Last week, I poured a beer and watched as an insect flowed out. Left a message for the brewers and got no reply. Finally called HR and they just said they'd let the brewers know. Didn't apologize, take my name, number, nothing. I didn't want to cause an uproar, use blackmail or extortion. I just wanted to let them know that it happened and assumed they would think it's a big deal. But now that they've acted so nonchalant I wonder, do I at least deserve a replacement beer? Or is this something that happens once in a while and I should just deal with it and move on? What would you do?