Found a bug in my Three Floyds beer. Now what?

Discussion in 'US - Midwest' started by Fargrow, May 23, 2013.

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  1. Fargrow

    Fargrow Initiate (0) Feb 7, 2013 Michigan

    Last week, I poured a beer and watched as an insect flowed out. Left a message for the brewers and got no reply. Finally called HR and they just said they'd let the brewers know. Didn't apologize, take my name, number, nothing.

    I didn't want to cause an uproar, use blackmail or extortion. I just wanted to let them know that it happened and assumed they would think it's a big deal.

    But now that they've acted so nonchalant I wonder, do I at least deserve a replacement beer? Or is this something that happens once in a while and I should just deal with it and move on?

    What would you do?
  2. palmdalethriller

    palmdalethriller Initiate (0) Dec 26, 2007 California

    Me? I'd get over it. It happens in a lot of things. You get bugs in lettuce and things too. Sometimes chicken heads make their way into the McNuggets too.

    Of course, it's gross - and I'd be grossed out. I would also be unlikely to get more of their beer, especially if I was trying out a new brand. I bought a six-pack from a well-respected brewery and the bottles were clearly funked up. There were lots of floaters and it tasted weird (could have been just perception, but let's just say it did NOT look the way an IPA should). That was the last time I bought anything in 12-oz bottles from that brewery, even though it was probably just a freak accident.

    If I were them, I would have cared more. I'd be rushing to make sure that you weren't turned off as a customer. I'd be rushing to make sure that you didn't have to come onto an internet forum and put their name all over the internet. I'd be rushing to make sure that their name didn't become synonymous with bugs in the bottles.
  3. willth

    willth Initiate (0) Apr 2, 2013 Illinois

    Is it a local place that you could bring the bottle to and talk to someone? If it is not local you are shit outa luck. It wont make an impact on them but dont buy their stuff for a while or untill you feel thst they have at least said sorry or something to make it better.
  4. dianimal

    dianimal Aspirant (236) Apr 18, 2012 California

  5. JohnSnowNW

    JohnSnowNW Initiate (0) Feb 6, 2013 Minnesota

    Drink it.
    DAllspaw, TheGoof and mfnmbvp like this.
  6. Eriktheipaman

    Eriktheipaman Savant (972) Sep 4, 2010 California

    I would have done exactly as you did. Once they acted like they didn't have time or care to acknowledge my problem I would write them off for good.

    I'm curious to which brewery it is...
  7. Leepa_Time

    Leepa_Time Initiate (0) Jan 4, 2013 Maryland


    but really, what kind of bug?
  8. gatornation

    gatornation Poo-Bah (11,684) Apr 18, 2007 Florida
    Society Trader

    i thought bugs in beer was a good thing (yeast and bacteria)?
    Jkoeneman, 4balance and stayclean like this.
  9. Fargrow

    Fargrow Initiate (0) Feb 7, 2013 Michigan

  10. smokinoak

    smokinoak Initiate (0) Oct 21, 2011 Florida

    Fermented protein
    crushedvol likes this.
  11. Fargrow

    Fargrow Initiate (0) Feb 7, 2013 Michigan

    My biologist girlfriend says it's probably a cockroach.
    Damian74 likes this.
  12. SaCkErZ9

    SaCkErZ9 Poo-Bah (2,620) Feb 27, 2005 South Carolina
    Society Trader

    Looks like it was Gumballhead? Thats a shame. If they didnt offer a replacement I wouldnt purchase from them again.
  13. Fargrow

    Fargrow Initiate (0) Feb 7, 2013 Michigan

    I don't really need anything. I guess I'm just surprised at the response.
  14. Hanzo

    Hanzo Savant (975) Feb 27, 2012 Virginia

    I was betting on it being a Rogue beer.
  15. beerborn

    beerborn Initiate (0) Jan 22, 2012 Louisiana

    Protein bro?

    But really food regulation in the U.S. allows certain parts per million for stuff like that (bugs, debris, etc...)

    No hand outs for you, move on
    Damian74 and dianimal like this.
  16. GuzzLah

    GuzzLah Initiate (0) Mar 2, 2013 Illinois

    Demand glassware!

  17. CasanovaCummins

    CasanovaCummins Initiate (0) Jan 10, 2012 Nevada

    Was it doing the backstroke? of did the Hops do it in?
    smutty33 likes this.
  18. JulianB

    JulianB Initiate (0) Feb 1, 2012 South Carolina

    Flies in your beer is so metal.
  19. DavoleBomb

    DavoleBomb Poo-Bah (2,661) Mar 29, 2008 Pennsylvania

    I understand now why you are pissed. That species of bug is best paired with a Belgian pale ale, not an APWA.
    Duff27, MC6, Skye1024 and 9 others like this.
  20. Gunch43

    Gunch43 Initiate (0) Jan 15, 2010 Pennsylvania

    Drink that son of a bitch and thank the brewer for the extra!
    dvelcich and skivtjerry like this.
  21. Clonies720

    Clonies720 Initiate (0) Oct 24, 2012 Texas

    Checkback. Pre-bus. Refill.
  22. DVMin98

    DVMin98 Poo-Bah (4,205) Nov 1, 2010 North Carolina
    Moderator Society Trader

    That's the 'head' in Gumballhead. Cheers! And just think that was one lucky bug !
    ackeeper and Fargrow like this.
  23. GuzzLah

    GuzzLah Initiate (0) Mar 2, 2013 Illinois

    The cockroach most likely fell out of the brewer's beard.
    JxExM, ackeeper, JohnB87 and 11 others like this.
  24. Fargrow

    Fargrow Initiate (0) Feb 7, 2013 Michigan

    By the way - later I had another, completely bugless beer. And it was fantastic.
  25. TKEbeerman

    TKEbeerman Initiate (0) Jun 6, 2009 Florida

    at least it wasn't a slug!
    beerhan, olympuszymurgus and Photekut like this.
  26. Dope

    Dope Poo-Bah (2,997) Oct 5, 2010 Massachusetts

    Chug that bad boy down. Extra protein!

    Do you even lift?

  27. 5thOhio

    5thOhio Initiate (0) May 13, 2007 South Carolina

    Shoot! I thought this was going to be a beer-themed joke I could tell my friends.

    "So I was pouring a beer and this bug floated out..."
  28. Absolut

    Absolut Zealot (556) Sep 19, 2011 California

    eat the worm
    MC6 and 4balance like this.
  29. DelMontiac

    DelMontiac Initiate (0) Oct 22, 2010 Oklahoma

    He won't hurtcha. I'd shoot 'em an email and see what happens. They'll send ya somthin' if they care. If they don't...well, you know what to do.
  30. rocdoc1

    rocdoc1 Aspirant (296) Jan 13, 2006 New Mexico

    I got a bad sixer of Sam Adams Oktoberfest once. I emailed them, a week later their quality assurance guy called me and got the codes of the bottles. A week later I had a check from them for twice what I had paid.
    OTOH I got a really badly oxidized sixpack from an Arizona brewery. I emailed them, called them and got put on hold for 5 minutes before they hung up on me and I've never bought another of their beers.
    fredmugs likes this.
  31. GuzzLah

    GuzzLah Initiate (0) Mar 2, 2013 Illinois

    Someone should tweet this thread @3floyds
    mfnmbvp likes this.
  32. cookiequiz

    cookiequiz Aspirant (249) Apr 15, 2013 California

    Then it would have been intentional.
  33. johnyb

    johnyb Crusader (795) Aug 11, 2012 Florida

    I had two buddies, Bob and Doug McKenzie who back in the eighties found a MOUSE in their beer. Not only did they get free beer, but jobs working on the line at the brewery.
  34. DrinkSlurm

    DrinkSlurm Initiate (0) Oct 3, 2007 New York

    you got the Golden Ticket!
    You now get to tour the brewery!
    johnyb likes this.
  35. SFACRKnight

    SFACRKnight Poo-Bah (2,079) Jan 20, 2012 Colorado
    Society Trader

    It seems like there are more threads about fff having lackluster customer relations. My guess is if there were more top tier breweries in the area they would care more, but instead you get no help. I've had issues with beers from the smallest brewers in CO to the largest. Both breweries took care of my problem. Lost abbey left me hanging though. At the end of the day, if you feel they didn't respond appropriately, don't buy their beer. Little sumpin sumpin is just as good, and cheaper too.
    WITTBEER likes this.
  36. GuzzLah

    GuzzLah Initiate (0) Mar 2, 2013 Illinois

    If they don't take care of you, drive down to Muenster and open up a can of whoop ass.
  37. 19etz55

    19etz55 Disciple (329) Aug 12, 2007 New Jersey

    You got a buzz without even drinking!
    dvelcich, DStoked, patol8 and 3 others like this.
  38. socon67

    socon67 Poo-Bah (2,588) Jun 18, 2010 New York

    Bottle share your rare whale or trade it for a bottle of Dark Lord :grinning:
  39. olympuszymurgus

    olympuszymurgus Initiate (0) Nov 24, 2009 California

    I was expecting more slug jokes. Shame on the class of 2012.
    mikecharley likes this.
  40. mikecharley

    mikecharley Devotee (402) Nov 6, 2008 Pennsylvania


    Edit: beat by a minute
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