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Discussion in 'Beer News & Releases' started by Jason, Feb 14, 2014.
And if a store does that to too many customers, they're not going to be a store anymore.
That kind of store would not get my business.
Sure. That's why it would be better to say "we didn't get any" instead of "it's gone" or worst of all "I won't sell the bottles I have to you."
To the guy who wants the whole case, I'd say "Oh damn, I JUST sold the whole case to a guy who got here right before you"
Best of luck finding KBS in VA, as well.
Since this a KBS thread let me say that Founders did a great job with this event. Soooo smooth & easy I truly expected a shitshow & it wasn't even close! Great release
Thanks. I got two four packs in 2012. But none in 2013...seemingly because I didn't kiss enough merchant ass.
I agree. Founders did a great job and everyone had an excellent time. It was great to have both last years and the new KBS. Also tried a mix of Breakfast Stout and Rubaeus, which was very good. Met some nice people out front beforehand who were sharing different beers and we hung out all day. I'm ready for next years release party!
The store that doesn't treat me special for repeated regular business will lose my business, and if you're interested in long term success, you might be more concerned with the guy who keeps coming back...
just my opinion, but I think I earn something buy spending money consistently, and a lot of retailers seem to agree with me
I only had a few at a dive bar in NE last year, only reenforcing my amusement at how worked up people get for this one. I'll ask the owner next time I'm there if he's getting the same (oddly large) amount as last year, then potentially shoot you a BM, if I remember of course.
I think if KBS was more like Uncle Jacob's: $14/12oz msrp or whatever, people would simmer down on this one. And Founder's would see more profit to reinvest in the KBS production. And/or barrel aging FIS which is something I would absolutely love to see.
O god, a barrel aged Impy stout would be ridiculous!
isn't that what KBS is?
KBS is a bourbon barrel aged coffee forward imperial stout. Contrary to popular belief, it is not FBS thrown in barrels, and it is not FIS blended with coffee and thrown in barrels.
All three beers have their own unique recipe.
Good thread. I think the bottom line is (or should be): politeness and civility will get you a long way both on the consumer and retailer end of things. Even with the madness of the KBS Chase, you'd be surprised how far a smile and a low-keyed bit of politeness will go (as your heart is racing on your KBS Quest). Certainly is going to be my M.O. on my quest....
This. Allocation of any limited beer is wholly dependent on how much of said brewery's product you sell, therefore the people who continuously buy Founders product from me, aka my regular customers, will always get first priority over cherry pickers, because they are the ones who ultimately determine how much limited product my store receives. As far as the rant goes, its really not extreme. I have other stores calling me to ask what they should sell singles for as to not get bad reviews because people piss and moan about spending $5-7 on a single 12oz that is incredibly hard to get. Thats how bad it's gotten. Everyone wants KBS "no matter what" but then complain about anything from availability to price. Here in GR, it's an extreme headache for all retailers, not just me.
I had never thought of it that way, but you are certainly right. Thank you, I will keep this at the forefront of my mind when we start selling it. Cheers.
Yup, I can choose to not sell to someone if I don't like them all day long. Just takes exactly that, saying I thought they were already under the influence and refuse sales.
Spot on. At a store like mine, with 3 employees, the time it takes to set up anything like this is not worth it. Takes away from my ability to help customers as well as keeping up with sales reps, special orders, etc etc.
First, I'm not your buddy, pal. Nah, my job is to provide insight and advice in selecting a specialty beverage, as well as helping customers in any way, shape or form. If its my duty to serve you, then it is also my duty to serve the guy in line in front of you too, who I just let buy an entire case of KBS because I didn't care about the other customers. Then you get mad and pitch a fit because I was being unfair. Street runs both ways. No one wins, and everyone always finds a reason to get mad because no one likes to hear no.
In that situation, if someone comes in with a wife, I'd gladly sell to the wife, I'm not talking about that. I'm talking about the guy that brings in his wife, mom, dad, son, brother, sister and uncle to buy bottles for him so he can screw everyone else out of it. Direct quote from years past "Oh, theres a two bottle limit? I'm going to send my wife and son in from the car to buy some more." Nope, not flying. Then I have to be the asshole who says no, because I'm trying as best I can to make it as fair as possible considering the circumstances. Again, as a retailer, you can't win. Someone is always disappointed and they always blame it on you.
Again, how would you feel if first come, first served allowed the guy in front of you to buy the last case? Would you not feel angry, and then blame it on us for letting someone buy a whole case and not making it so you can get some? I'm not here to argue, just to drink beers, but I wanted to let people see the frustration of retailers when people get hysterical about beer. You rarely see many industry members posting here about their experience with things like KBS day.
As far as my regulars, I direct you back to this:
They pay my paychecks every week, they get first dibs, period.
Cheers all, lets just drink some beer!
Why would anyone feel angry if the person in line got the last case? That's what first come first served means. Of course I wouldn't be angry.
That actually happened to me with BCBS Coffee last year. My six year old who was with me exclaimed "Shit." I just told her "That's the breaks, kid."
I don't want to tell you how to raise your kids, but I've had a trash mouth since I was six and it hasn't served me well. Habits are hard to break and perceptions of close minded folks can close doors.
I have been into the craft beer chase scene about a year and KBS is on the list. Win or lose with this year's release I like going for the chase nonetheless. I'm happy for those who get it even if it is case quantity or a few bottles. The thrill of the hunt...
I'd be so embarrassed if my kid behaved that way. Less beer more parenting please...
That six year old was just upset that she'd be stuck drinking shitty regular BCBS like the rest of us filthy commoners.
Lol, I am still laughing my as# off.....
But we had just zipped through traffic for 20 minutes and just missed grabbing a great, limited beer. It seems like a reasonable response to me. She did not:
1. Bitch out the person who bought the last four pack.
2. Bitch out the store manager for selling it in too large of quantities.
3. Get online and start bitching about the whole process.
4. Bitch out Goose Island for selling out to AB-Inbev.
5. Bitch out Goose Island for not making enough of the stuff.
6. Tear a tantrum like tons of other kids who don't get something they want (a simple one word exclamation certainly doesn't qualify as a tantrum).
She simply kept her cool and asked, "Daddy, don't any other beer stores have that beer? If so, you need to get your ass back in the car and drive us to another store."
And we did, and we got a four pack. I am so proud of my little girl.
Sorry Man, It's already out at the brewery, you may get lucky and they'll drop a keg in when you're in town. But it was out as of Monday the 24th.
I'm going to assume at this point you're joking about everything including the initial post... in that case hahaha
I'm not joking. My point was her behavior was much less egregious than a good deal of adult behavior. I'm not going to sweat my kid blurting out a cute soft-spoken "shit" once in awhile as long as it's not in school, and it's not part of other misbehavior.
Just find it ridiculous that a 6 year old cares about beer at all I guess.
She doesn't. She cares about her father's happiness. Which clearly is a commendable quality. Get over it.
Let me be the first to say as an avid fucking Founders customer...
BackWoods Bastard sat in my lap. Imperial stout is bombastic and I have purchased two cases and have my eye on two more...(don't blame me for being a loser). But ionno about KBS.
My brother scared the shit out of me when he mentioned that KBS got dropped in Austin, TX today. Did it get released in any outside cities yet? I'm eagerly awaiting the release and plan on sitting at my local Total Wine on April 1st to try to get some. Can anyone clarify for me if the beer will hit shelves on April 1st or if it is going to distributors on April 1st and it'll hit shelves at a little bit of a later date?
Distributors got it this week. Some stores probably already have their shipment of it. Just holding on till the time is right.
All of the distributors have KBS in their warehouses. You should start to see bottles of it April 1st or most likely April 2nd depending on delivery days. I'm not sure where in FL you live, but next Monday the Tampa Pour House is doing a midnight tapping of KBS, it should be pretty fun!
Sand Ninjas! ha ha. I see you folks.
I'll speak from the retail side, I'm a beer manager for a very large wine/liquor/beer store.
I decided to forgo the KBS headache this way. Half the case is for my regulars. I hand picked the 12 I see most often, are always asking for recommendations, asking for certain beers but still grabbing the old faithfuls etc. Got their numbers and they'll get the call as soon as it comes in.
The other half is going to raffle. I set up a box in the beer section with some rules. 1 per person, no multiple entiries (or DQ'd), and MUST fill out in store. If you're dedicated enough to drive 2 hours for KBS, you're gonna have to do it twice. Just for a chance. I'm going to run the raffle for 5 days after we get our case to give people a chance to get in the store and check out our selection. It took maybe 5 minutes to set up this system and I feel it satisfies both needs from the retailer's perspective. Also gets more people in my store which is brand spankin new and never had KBS before.
On one hand I'm thinking "Damn, that's cold as ice." but on the other hand I can see your rationale. Sure, you're happy that customer is making the effort to give you business, but that doesn't have much to do with your establishment just the limited release and the chance of that customer becoming anything more than just a seasonal shopper in your store is basically zero. It seems harsh, but it makes sense for someone in your position who is trying to operate a business.
Exactly. If I can draw 20 different people into my store that maybe didn't even think we had much craft that live 10 minutes away, I'd consider this a successful technique for distributing limited releases. As a consumer, especially someone breaking into craft knowing that releases were distributed fairly I'd be more likely to frequent those stores more often.
Michigan has great beers and thats a good thing because it has zero other things to do except stand and freeze lol
Incorrect! Michigan is a terrific place to visit for many different reasons. Just don't expect small potholes as evidenced by my visit to Detroit last week...
In the winters I hated it for sure, though if you ski, snowmobile, etc. you'd like it. During the spring, summer and fall it is a great place with a ton of things to do. This is an especially confusing thing to be said from a guy in Jersey.
Sure, and Jersey is the place to be
Can we be friends? Where you at in NJ? BM if you want.