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Have to vent (trade woes)... Help?

Discussion in 'Beer Trading Talk' started by ValleyOfTheSuds, Jan 29, 2013.

  1. ValleyOfTheSuds

    ValleyOfTheSuds Oct 19, 2012 Arizona

    WARNING: Long story. Skip to the next bold text for a shorter story.

    Got in touch with a guy and set up a trade for my own personal whales, New Glarus R&D BB Kriek and Gueuze plus an Unplugged and Thumbprint I've never had. SUPER excited to get these beers, as I have some Sour Ale and Golden Ale and wanted to complete the four pack as I'm a bit of a New Glarus fan-boy.

    So, was supposed to be delivered by FedEx last Thursday. Then estimated delivery changes to "N/A" that night. No changes in status, then Saturday morning a new message appears:

    "Shipment exception
    Unable to deliver - Shipping label separated from shipment"

    So I call like four or five times on Saturday and get four different stories. One person tells me that the box is lost, one tells me they're tracking it, one tells me I can go to a location and pick it up that night, etc...

    Last person I talked to said they were putting a trace on it and would give me a call with a status update. Nothing, so I called them this morning. Get transferred to the "ground trace" department and am in a bit of a quandary... They say they're trying to find my package and ask me to describe the contents so they can find it. HOWEVER, the guy said he wrote my name on the box in black marker, which makes me think, why would they need the marker? I told the guy it was a gift and I don't know exactly what he sent me, so I'd try to get in touch with him and find out what the contents are.

    So, what do I do?

    To summarize and express my thoughts/concerns more quickly:
    - Guy sends me beer I want more than any other beer.
    - Instead of being delivered, tag is separated and box is nowhere to be found, apparently.
    - Call into FedEx many times, but get mixed stories.
    - Call ground trace department today, ask they me to name contents (my name is on the box).
    - What to do?

    This sucks. I'm bummed. Want these beers so bad. Don't know that I'll ever be able to land them again.
  2. wscaffe

    wscaffe May 6, 2011 Florida
    Beer Trader

    That is absolutely terrible. I realize that this will not help you at all with your current problem but I always write the tracking number and ship date on the box incase the label mysteriously rips off. Your situation sucks and I hope everything works out.
  3. ValleyOfTheSuds

    ValleyOfTheSuds Oct 19, 2012 Arizona

    Haha, had I sent it, I would've done something like that.

    But honestly, I always tape my shit down like crazy for reasons like this. But it sounds like the guy wrote my name and address on the box itself with a black marker, so the label falling off sounds like BS and, as others said, "a trap".

    I'm actually not worried about ME, but I don't want to screw the sender over. I just want these beers so god damn bad, haha.
  4. ValleyOfTheSuds

    ValleyOfTheSuds Oct 19, 2012 Arizona

    Thanks, man... I appreciate the support, haha. I've only shipped a few boxes, but have never had anything happen like this with any shipment I've ever done (of anything). Just sucks that it was THIS box out of any. But seriously, name any whale, I'd rather have those two R&D beers and the other were just a bonus. Not entirely hopeless yet, but not exactly hopeful, either.
  5. BAstoutsNsours

    BAstoutsNsours Sep 21, 2012 Florida

    In my short trading history I've had two boxes go "missing" according to FedEx. Both sent by me. On both occasions, I told them it was collectable glassware and they reimbursed me $106.50 exactly (I claimed $100 value but they gave slightly over that for packaging). Luckily, both packages contained beer I was able to replace. Hope all ends well, but I think that Bourbon Kriek might be pretty hard to get again.
  6. ValleyOfTheSuds

    ValleyOfTheSuds Oct 19, 2012 Arizona

    Not what I want to hear. :( But thanks for the response.
    kpacedo likes this.
  7. kmello69

    kmello69 Nov 27, 2011 Texas
    Beer Trader

    Lesson here - tape the shit out of labels. My labels are printed at home and completely covered with clear tape, so that not one spec of paper is uncovered. Someone would have to go out of their way to rip that sucker off.

    Sorry for your loss - hope it shows up!
  8. ValleyOfTheSuds

    ValleyOfTheSuds Oct 19, 2012 Arizona

    Don't say that! Haha... Can't except it just yet...


    ISO: New Glarus R&D BB Kriek and Gueuze - FT: A sob story and a few beers :p
  9. Archemedies

    Archemedies Dec 8, 2011 Massachusetts

    How did you attach the label to the box? Did you use one of the plastic pouch things or did you tape it? A good piece of advice I read on here was the write the tracking number on the box. I do it with most of my boxes now.
  10. ValleyOfTheSuds

    ValleyOfTheSuds Oct 19, 2012 Arizona

    I didn't, because the box was sent to me. Have no idea how he attached it, but, like I said, he apparently wrote my name/address on the box in black marker. So even if FedEx actually lost the label/barcode, my name should still be on the box. Still hoping for the best, but after this and a couple other things, not hopeful.
  11. dvelcich

    dvelcich Feb 6, 2008 Illinois

    I worked at UPS as a loader for 2 1/2 years, and then supervised loaders for another 1 1/2. Writing the tracking number or a name and address on a package won't get it to you any easier without the label. The label is all we're supposed to go off of.

    If you print your own label, make sure you waterproof it by covering it with tape or sealing it with one of those plastic envelopes. The docks where trucks are loaded and unloaded are susceptible to the elements. Label gets ruined, your package is lost.

    Also, make sure all the different codes on it can be easily read. Most of the time, the package isn't even touched by human hands until it gets loaded onto a truck, so if a laser can't read that label, your package is lost.

    The only time I can see info written on the box being useful is in a situation like yours where they already lost the package. Hopefully you can use that to identify it without them having to open it, but odds are, they already did.

    They're not trying to "trap" you though. They can't arrest you, it's just against their TOS. Their options are to deliver it anyway, return to sender, or destroy it.

    Hopefully it turns up. Good luck.
    gpawned, pschul4, Jparkanzky and 2 others like this.
  12. JulianB

    JulianB Feb 1, 2012 South Carolina

    I'm getting in the habit of always including an extra copy of the label inside the box. Place it right in the middle where it would immediately appear if it's opened and on top of a sheet of bubble wrap or layers crumpled newspaper or whatever, so they don't need to do any digging around in the box at all and the contents are hidden from plain view.
    MEW, MarkIntihar, cbeer88 and 6 others like this.
  13. FEUO

    FEUO Jul 24, 2012 Ontario (Canada)

    Thanks for the info, dvelcich.
    Definitely helps with upcoming shipping plans. :)
  14. Hanzo

    Hanzo Feb 27, 2012 Virginia

    So if a label comes off a box and it has the tacking number on the side, you can't use that number to print another label an slap it on the box and send it on its way?

    If that's true, that's ridiculous.
  15. Jparkanzky

    Jparkanzky Apr 5, 2011 Ohio

    I drop my boxes off at the store, decline the "Adult Signature Required" option, pay, and leave.

    I don't have a printer at home. If I did, I might bother to get the UPS account, but I don't.
  16. dvelcich

    dvelcich Feb 6, 2008 Illinois

    With all the writing that can be on a box, how are the employees to know if that is the most up to date tracking number? They could be sending it to the wrong place, which will cost them extra money for the shipping and return shipping, or even a $100 claim if the package gets lost.

    This on the other hand is a great idea.
  17. Hanzo

    Hanzo Feb 27, 2012 Virginia

    If I saw a tracking number and typed it in and it was an active tracking number, i.e. not listed as delivered, I'd know what was the one. I mean you should be able to recognize a tracking number written on a box even if it has other writing/stickers or whatever. And by rule, isn't most other stuff on the box that isn't relevant usually marked out with a sharpie?
  18. cbeer88

    cbeer88 Sep 5, 2007 Massachusetts

    Keep in mind that if the label gets ruined, there's a good chance the tracking # gets ruined. If the box was out in the rain, for example. Or if the label gets torn off, it's probably taking half the cardboard top with it...

    I do find it strange that the facility couldn't at least identify the box via tracking # if it exists and you call it in, but it doesn't shock me that they wouldn't automatically punch it in. (If they even could...)
  19. bauermj

    bauermj May 4, 2009 Illinois
    Beer Trader

    If that ends up being the same box then the Found post is perhaps the most useful thing to come out of ISO:FT in several years

    fingers crossed for you OP
  20. ValleyOfTheSuds

    ValleyOfTheSuds Oct 19, 2012 Arizona

    Checking for messages and alerts frantically, haha.
  21. adamdd

    adamdd May 9, 2011 Michigan

    This might end up being made into a Lifetime movie if it works out! Cheers OP, hope you get your beers.

    It must star Jeff Bridges and Lassie though.
    MEW and tacosandbeer like this.
  22. richardflyr

    richardflyr Jul 28, 2009 Connecticut
    Beer Trader

    And the lesson is: always leave an old FedEx label inside the box.
  23. kmello69

    kmello69 Nov 27, 2011 Texas
    Beer Trader

    Thats some crazy stuff right there.
  24. mishuggah

    mishuggah Jul 14, 2009 Illinois
    Beer Trader

    Sounds like a sting operation to me. I'd grab a hotel for a night or two and lay low. Grab a wad of cash and say a prayer.

    Good luck, friend!
    lurchingbeast likes this.
  25. dvelcich

    dvelcich Feb 6, 2008 Illinois

    There was no computer in the outbound (loading area) that you could just type a tracking number into to find out any info about a package. The package is read by lasers and gets diverted (big metal arms that hit the package with about 200 lbs of force) around the building from one conveyor belt to another until it is diverted into the right truck by another mechanical arm. Then someone checks that the package is in the right trailer (by zip code), and loads it. It's in a human's hands for no more than five seconds if done right.

    I get what you're saying, they can put a man on the moon and what not, but I'm just telling you the way it was when I was working there.
    tacosandbeer and Hanzo like this.
  26. ValleyOfTheSuds

    ValleyOfTheSuds Oct 19, 2012 Arizona

    Sorry to spam a bit, but want people to see this if they come across this thread.

    So incredibly excited. This just landed today, after much drama.


    Can't say enough good things about goryshkewych. The guy received these by mistake, posted about it, sent them to me (I did PayPal him some cash) and he got these off to me right away with the incredible bonus of the BA Blackout Stout.

    With those two R&D beers (not from goryshkewych)... MISSION COMPLETE.


    Back three are all Sour Ale with Raspberry Tart, Belgian Red and Serendipity thrown in for dramatic effect.
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