Peruvian taste

Discussion in 'Beer Talk' started by averagejake872, Apr 12, 2012.

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  1. dvelcich

    dvelcich Initiate (0) Feb 6, 2008 Illinois

    I opted for the "send me a hat" approach to the recall, but several months later, my head is still bare.

    I also drank one recently, and it's still infected, just like all the other ones I've had. I envy you guys that got good bottles because I loved this beer last year. I hope CW makes good on their offer.
  2. queens1130

    queens1130 Initiate (109) Nov 21, 2008 California
    Beer Trader

    I also contacted them via their website & got no reply back. It seems like they made the notice to appease unhappy customers upfront & haven't really done anything to solve the issue. I in turn had 2 infected bottles.. If CW contacts me back I would gladly retract this statement, until then I guess...
  3. misterid

    misterid Initiate (0) Apr 3, 2009 Wisconsin

    small company with lots on their plate. i'd imagine they are somewhat backed up if they got a lot of requests.

    good luck to everyone
    thousandfoldthought likes this.
  4. FatBoyGotSwagger

    FatBoyGotSwagger Meyvn (1,016) Apr 4, 2009 Pennsylvania

    I'm kind of amazed at the number of people with 1-4 bottles trying to get a refund. I totally understand If you have half a case or more but I can't wrap my head around getting upset over less than 20$ worth of beer.
  5. ChanChan

    ChanChan Devotee (469) Dec 12, 2009 California
    Beer Trader

    I loved this beer, thanks man! The tartness added to the awesomeness of this brew! Now I cant wait to crack open my 2009 Abyss! Embrace the tartness!!!!
  6. Heatwave33

    Heatwave33 Devotee (456) Sep 13, 2011 Florida
    Beer Trader

    Just finished my last from a 4 pack I received a little while ago. It was fantastic just like the other 3. I guess I got lucky.
  7. Morey

    Morey Meyvn (1,029) Dec 30, 2007 Pennsylvania
    Beer Trader

    I only paid $20 for a 4pk of KBS, which is pretty reasonable if you ask me.
  8. MaineMike

    MaineMike Initiate (0) Jan 22, 2011 Maine

  9. airmike

    airmike Initiate (0) Apr 12, 2011 Colorado

    Still have 12 left out of the case I bought, and the ones I have had have all been tart / off in flavor. I emailed the address in the recall details and but have yet to receive a response. This is leaving me with a sour taste both figuratively and literally...
  10. foobula

    foobula Initiate (0) Dec 14, 2009 Illinois

    Is it safe to assume that those who responded to the recall early (like me) got a response? Allegedly there's a 4 pack of 2013 PM withmy name on it, coming to a liquor store near me.
  11. foobula

    foobula Initiate (0) Dec 14, 2009 Illinois

    So I'll resurrect this thread. Seems like CW should be doing some logistical planning & proactive updates regarding the PM recall. Due to the lack of latter, I'm going to assume a lack of the former, and that they won't be following through on this recall. But I would love to be mistaken in my analysis.
  12. pattermj

    pattermj Initiate (189) May 31, 2008 Virginia

    I grabbed 1 4pack when I was instate and didn't get to try until back in TX. They were all infected. I emailed them and it seemed like they didn't respond. It took about 1-2 months and I didn't even notice right away as it went to my spam folder. Not as efficient as Deschutes with Abyss 09. Would like to try this years but wont be up there again soon and shipping 12ozs just not as efficient for me.
  13. dazedandconfused

    dazedandconfused Aspirant (257) Dec 11, 2008 New Jersey
    Beer Trader

    Bought a single and was infected.
  14. atone315

    atone315 Savant (933) Oct 8, 2008 Wisconsin
    Beer Trader

    Sooooo.....has anyone heard anything on their status of refund? I was offered gift certificates for the brewery (I bought 1 1/2 cases, they offered to reimburse for 4 or 5 4pks, which I thought was more than fair). I agreed, and was told they would be sent after "the recall period". I received an email in August or September, IIRC, and was asked for my current address to send them. Well, I still haven't seen them. In fact, I have sent numerous emails and just posted on their FB page yesterday, and still nothing. I was hoping to receive them in time for the anniversary party, but I don't think that's gonna happen....
  15. foobula

    foobula Initiate (0) Dec 14, 2009 Illinois

    They've handled this pretty poorly, especially compared to Boulevard's Chocolate Ale recall. I sent Boulevard a pic of the bottle label and had a check in my mailbox a few weeks later.

    The title of this thread should be changed to "Central Waters... off taste"
  16. wiscojenks

    wiscojenks Initiate (0) Feb 2, 2012 Wisconsin
    Beer Trader

    This was just sent to my email twenty minutes ago from Central Waters.
    Hopefully all will be receiving this shortly.

  17. rarapacz

    rarapacz Aspirant (255) Mar 2, 2011 Minnesota
    Beer Trader

    I just received an email confirming my address today. At this point, I have not seen any indication that this won't be handled fairly. I believe Peruvian Morning is a February release. They still have a couple of weeks to communicate the refund/replacement procedure before the next batch hits the market. I guess I'm reserving judgement for now.
    ABisonEgo likes this.
  18. incutrav

    incutrav Initiate (0) Jan 16, 2007 Minnesota

    As a couple others noted above, I got them same message. They must be digging through their inbox today..

    As we speak, we are issuing checks for this, as the beer is set to deliver over the next two weeks. It became too difficult to find stores to offer exchanges, so we found a way to send out a check to everyone based on our average price of Peruvian morning last year ($12 per four pack).'
  19. foobula

    foobula Initiate (0) Dec 14, 2009 Illinois

    I just got the same email. Glad to see some progress.

    I'd like to think my b!tch!ng prompted some action. But maybe just coincidence. :sunglasses:
  20. stevegoz

    stevegoz Aspirant (255) May 5, 2008 Illinois
    Beer Trader

    Boulevard really went above and beyond -- reimbursed me for the bottle I'd already consumed and discarded, as well as the unopened one. So I bought some Rye on Rye with the proceeds!
    kustard, KevSal and foobula like this.
  21. atone315

    atone315 Savant (933) Oct 8, 2008 Wisconsin
    Beer Trader

    I received an email about 20 minutes after posting here, which wasnt much longer after I had posted on their FB page. Sounds like I have some CW cash to spend at the anniversary party for "to go" beers!!!
  22. NextBestThing

    NextBestThing Initiate (135) Apr 5, 2008 New York

    The brewery is ridiculous and their customer service is not good. I have exchanged email with the Chief Executive Officer for 8 months, he's assured me that "a check is in the mail", however I have yet to be compensated in any way. Whatever, I'm moving on.
  23. rodlavers

    rodlavers Defender (606) Jun 20, 2012 Maryland

    I bought three bottles of this at a local bottle shop, all 2012 vintage. So far I have consumed two bottles, the first by myself and the second I split with a friend. My initial experience was very positive indeed, but in the splitter, we both noticed something slightly off, perhaps matching this "tart" affect or whatever. My friend had never had PM but did notice something "off". It's not as bad as other "infected" beers I've had, which needed to be discarded after one or two sips. I have one bottle left and plan to drink it in the next 5 months. Would like to pick up some 2013 at some point.
  24. NextBestThing

    NextBestThing Initiate (135) Apr 5, 2008 New York

    The beer has been historically excellent. I won't be revisiting because of the poor customer service. If you haven't had a bad experience with the brewery and they tighten up their quality control (I'm sure they will after this disaster) you'll probably be happy.
  25. VncentLIFE

    VncentLIFE Meyvn (1,417) Feb 16, 2011 North Carolina
    Beer Trader

    Last year - Yes
    This year - no.
    stevegoz likes this.
  26. MDDMD

    MDDMD Poo-Bah (1,774) Jun 4, 2011 Pennsylvania
    Beer Trader

    I got my check yesterday.
  27. incutrav

    incutrav Initiate (0) Jan 16, 2007 Minnesota

    I received a check a couple weeks ago
  28. myspoonistoobig

    myspoonistoobig Aspirant (205) Jan 25, 2009 Massachusetts
    Beer Trader

    Central Waters:




    I mean, not to diminish your experience with customer service, but we are talking about different scales, here.
  29. foobula

    foobula Initiate (0) Dec 14, 2009 Illinois

    I get that. Thanks for the visual aids though, I hadn't seen a picture of CW's facility. Kudos to them for the clean energy solar panels. I'm just making the point that there's a right way to handle a recall and a wrong way to handle one, and these two cases are great examples of each. If people are getting checks, great, I'm waiting for mine.

    Honestly if they had never done a recall and hoped we would all forget about last year's PM (see: FFF DL '12) I would have long since forgotten about it. But when they offered to replace last year's 4-pack with a 4-pack of this year's, you might say I felt entitled to it. And hearing nothing for 7 months or what-not right up to release week made it seem like they were going to back out.
  30. Dactrius

    Dactrius Meyvn (1,135) Apr 23, 2012 Wisconsin
    Subscriber Beer Trader

    I asked about my check when I was at the anniversary party and was told it was "in the mail" as well (another indication of scale, the guy remembered my name from writing the check). I got it 8 days later. A more accurate description would've been that the check was written (it was) but had not yet been sent out.
  31. Soneast

    Soneast Crusader (744) May 9, 2008 Wisconsin
    Beer Trader

    I dunno, we got 15 for our bad PMs. I don't see Boulevard handing out one of their mostly highly rated, and coveted beers for an infected beer. You ask me, they handled this PM infection admirably. As for FFFs ignoring DL '12, I have a feeling that has less to do with good business sense and more to do with FFFs just plain being douche bags overall.

    And yet they didn't back what's the problem?
  32. foobula

    foobula Initiate (0) Dec 14, 2009 Illinois

    Congrats on getting your compensation. I'll just direct you to re-read my post to discover my "problem", if you must call it that.
  33. NextBestThing

    NextBestThing Initiate (135) Apr 5, 2008 New York

    My issue with the way they have handled the situation is the tenor of the email correspondence with Paul and the endless bs about "a few weeks" or "a couple of months". Not good. As I said the beer has been good in the past but I'm done with them as a result of this. Live/learn.
  34. nickapalooza86

    nickapalooza86 Initiate (0) Feb 23, 2010 Wisconsin

    When I emailed them, the response I received seemed to me like all recall and compensation would be taken care of at the time of the next PM release, which exactly what happened. I got my check about a week ago and am happy I got something for my troubles. Never had any other recall experiences but this seemed fine to me. I had no problem waiting a few months betweet emails as that is the vibe I got in the original email that it would be taken care of around the next anniversary party and hey it was!
  35. foobula

    foobula Initiate (0) Dec 14, 2009 Illinois

    Sorry guys, I just don't think it's acceptable to make bad beer, offer to replace it, do nothing for 7 months, then when people start complaining online and via email change your plan at the last minute, ignore my email when I inform you of my new address, and you still haven't gotten me a check. If my ridiculously high expectations mean I should buy more Boulevard and less CW, I guess that's a lesson learned.
  36. Soneast

    Soneast Crusader (744) May 9, 2008 Wisconsin
    Beer Trader

    Eh, fair enough. I guess I would be frustrated too. Just hate to see you write them off....or do I? :wink:
  37. NextBestThing

    NextBestThing Initiate (135) Apr 5, 2008 New York

    I agree with this message completely and will be proceeding in the same manner.
  38. foobula

    foobula Initiate (0) Dec 14, 2009 Illinois

    Well, I'm not exactly writing them off. I have been happy with most of what I've had from CW, including this year's BBS & last year's BBBW & BBCS. Just frustrated with this one experience -- and hopeful to put it behind me in the next couple of weeks. Also I was really looking forward to getting a "good" Peruvian 4-pack, since I've yet to have a good bottle. But I figured it would be logistically difficult and wasn't surprised they couldn't make it work.
  39. foobula

    foobula Initiate (0) Dec 14, 2009 Illinois

    Still no check and no reply to my last email of nearly a month ago.

    Guess there's always yelp and the BBB. Sucks that I have to resort to that for a measly ten or twelve bucks.
  40. MarcatGSB

    MarcatGSB Initiate (0) Jan 8, 2011 Michigan

    You don't HAVE to...
    pmarlowe likes this.
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