Using Drizly? Tip cash

Discussion in 'COVID-19' started by mynie, Apr 12, 2020.

  1. mynie

    mynie Poo-Bah (4,195) Jun 22, 2004 Maryland
    Society Trader

    I ordered some beer off Drizly a several days ago. The liquor store is only about a half mile away, but still I tipped 10 bucks on the website.

    The guy comes to deliver the beer and with Drizly you have to scan your ID so I talked to him. I asked if he got the tip. He said no, the storeowner kept it. He showed me his app, and there was no tip listed. I re-checked my receipt, and sure enough, I had paid for a tip.

    I ordered again a few days later, this time from another store that was farther away. I tipped 5 bucks on the site and gave the driver 10 in cash when she showed up. Again, I asked if she had received the tip through the app. She didn't. She showed me her phone. This time it showed a tip, but she explained that the storeowner made her use the store's phone, and that he just paid her a flat cash rate for each delivery, regardless of how much the customers tipped.

    I got mad at the business owner and she begged me to please not leave a review because she didn't want to get in trouble for telling me that her tip was being stolen.

    The lesson here: tip with cash. Drizly seems especially prone to allowing storeowners to pocket the tips, and most drivers are working fully on a contract basis and have no way to push back against theft. If they complain, they are replaced immediately. And also consider leaving like a buck as a tip on the website and then asking the driver if they received it. That way you can see which places do or do not deserve your business.
     
  2. Justonemore91

    Justonemore91 Disciple (372) Nov 24, 2018 New York
    Society Trader

    You know you've failed at business when you pocket tips from your employees. Owners/supervisors/managers let's do better
     
  3. cavedave

    cavedave Poo-Bah (2,946) Mar 12, 2009 New York
    Society Trader

    Anytime there is a situation where business owners can pocket employee tips, I just assume they do, and always give cash to the person I want to receive the tip. Good advice, @mynie
     
  4. Giantspace

    Giantspace Crusader (798) Dec 22, 2011 Pennsylvania

    Thats fucking weak. Wondering if there is a law here that you should turn these fuckers in.

    Did you use a CC? I would dispute that charge.

    Enjoy
     
  5. AWA

    AWA Disciple (304) Jul 22, 2014 California

    That shit pisses me off. i always try to tip in cash for just that reason, but deep down inside I like to assume a just a cynical bastard. I hate being shown that I was actually right.
     
  6. Beer_Stan

    Beer_Stan Initiate (155) Mar 15, 2014 California
    Trader

    Delivery services like this used to be great in their respective heydays but now they've found so many new ways to loophole, cut corners, and screw everyone in the process from store to driver to user, that it's almost not even worth using. (I worked for postmates for 3 years).
     
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  7. mynie

    mynie Poo-Bah (4,195) Jun 22, 2004 Maryland
    Society Trader

    It's way, way more common than you think.
     
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  8. mynie

    mynie Poo-Bah (4,195) Jun 22, 2004 Maryland
    Society Trader

    I'm very interested in hearing your stories, no matter how bland you think they may be. Wage theft is usually a bit convoluted, and its victims are understandably hesitant to describe it, so a lot of people don't grasp how widespread it is. You can feel free to DM me if you don't want to post them to the public forum.
     
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  9. mynie

    mynie Poo-Bah (4,195) Jun 22, 2004 Maryland
    Society Trader

    E-commerce is severely under regulated and Terms of Services tend to be really slimy, so most likely the businessowners didn't commit formal crimes.

    Even in instances where theft is very clearly illegal, however, it's almost impossible to get any kind of restitution. The police do not care. The victims cannot afford lawyers. That's why it's so rampant.
     
  10. Justonemore91

    Justonemore91 Disciple (372) Nov 24, 2018 New York
    Society Trader

    The job titles I mentioned should be making a good/reasonable salary. Even if they are putting the tips back into the business and not directly pocketing them it's just a poor short sighted business decision
     
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  11. Giantspace

    Giantspace Crusader (798) Dec 22, 2011 Pennsylvania

    guessing not but is that avatar real?

    enjoy
     
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  12. Beer_Stan

    Beer_Stan Initiate (155) Mar 15, 2014 California
    Trader

    I don't mind telling you or anyone at all. Postmates used go out of their way to establish themselves in the market with great margins for employees, wonderful customer service for both the customers and drivers who ran into issues, and actually had local offices to go to if you had issues. Gradually they did away with the customer service options for both customers and drivers outside of having to resort blasting them on social media to get an adequate response. If a driver runs into an issue they have to simply cancel the order instead of having any options to resolve it. they did away with all of these things to cut costs but they raised the percentage that vendors pay to use the service and lowered the rate drivers get paid for their mileage and time between getting the order and getting it to the customer (they used to pay an incremental rate for this on top of the base pay which was $4.10 per order). The rates are going up and the drivers are getting paid less for the delivery outside of the base rate and possible tips. Drivers used to be able to see their ratings and would know if they were slipping in performance and could adjust, now only postmates HQ can see it and can just kick you off working for them whenever they feel like it. I'm not personally sure of how the other services work because I never worked for them but I have friends that do. A lot of them are heading in a similar direction it would seem.
     
  13. mynie

    mynie Poo-Bah (4,195) Jun 22, 2004 Maryland
    Society Trader

    My experience with restaurant/bar owners is that yes, the margins are very thin, but most of the proprietors are degenerate gamblers and/or drug addicts. This obviously varies a ton and franchisees have to abide by rules. But working for small establishments it was often 50/50 as to whether payroll came through, and how good business was doing had nothing to do with it. I remember once on a Friday night, about an hour before things were going to get busy, the boss just straight-up telling us all he was going to the casino and fingers crossed if everything worked out he'd have some money for us when he got back (this guy, I swear to god, wound up opening a chicken restaurant with Flava Flav).

    Most often, establishment owners are just risk takers with addiction issues. How many times have you heard about a joint closing and no one knows about it until one day people show up to start their shift and they find the place padlocked? If you or your friends have ever worked retail, I guarantee you you've seen something like this happen. What goes unspoken is that in 90% of these cases, the employees are not just unemployed but they're also not gonna get the back pay that is owed to them. And in 99% of these cases, other, smaller crap has been happening for a long time: unpaid overtime, forcing people to clock out at shift's end but still work until everything's settled, and (especially) tip theft.

    The craft beer scene used to be so refreshing because it was generally free of these types of shitty establishment owners. As the scene has gotten more trendy, however, the same sort of shitheads who used to impulsively open pizza joints have moved into brewing. So keep a close watch.
     
  14. Scrapss

    Scrapss Savant (972) Nov 15, 2008 Pennsylvania
    Society

    #14 Scrapss, Apr 12, 2020
    Last edited: Apr 12, 2020
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  15. PNW

    PNW Initiate (156) Dec 23, 2019 Washington
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    With more and more rules/laws being relaxed allowing many breweries to ship and deliver their own beer on a local level, hopefully the need for Drizzly type services will be reduced. I try to avoid DoorDash, Grubhub, Postmates, Seamless, etc for similar reasons and more. These services are all shady.
     
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  16. dukeandduke

    dukeandduke Meyvn (1,353) Feb 2, 2015 Illinois
    Society Trader

    I don't use apps or internet shopping (Uber, Grubhub, Amazon, etc.), except for travel (airlines, hotels and car rentals). It enriches Silicon Valley, enslaves / bankrupts the rest of us. Looks like local businesses using these platforms are stealing from their employees as well, likely justifying to themselves they are offsetting platform fees or some other self-serving explanation which does not hold water. These are businesses to avoid.

    Many honest / properly run local restaurants here are pushing back against these online platforms. Some restaurants have stated grubhub just started listing their business for delivery without even consulting them. WTF?

    I have only used an online order once during the first month of shutdown (an order direct with Half Acre), everything else in person. I am fortunate there are plenty of alternatives throughout the city not requiring the use of these online platforms. All my tips have been cash for businesses still accepting cash (some aren't at this point due to the virus which I understand).
     
  17. unlikelyspiderperson

    unlikelyspiderperson Meyvn (1,316) Mar 12, 2013 California
    Society Trader

    I thought that was the whole appeal of apps like that? They can deliver you food from restaurants that don't deliver right? I always assumed they just call in your order for carry out after you place it and then go pick it up and bring it for a fee (which the consumer pays right?)
     
  18. dukeandduke

    dukeandduke Meyvn (1,353) Feb 2, 2015 Illinois
    Society Trader

    I see restaurants with signs from these various food delivery app companies, but never used any of these services.

    Grubhub is publishing online a local bar/restaurant's menu, company logo and company website images without the restaurant's approval. This restaurant has stated they have attempted several times to have grubhub remove their menu and company logos.

    Here is a link to their Facebook post, which other local restaurants responding to stating the same thing happened to them:

    https://www.facebook.com/thegaragechicago/photos/a.349572251748039/2813720101999896/?type=3&theater

    Below is an article regarding Grubhub's "Supper for Support" scheme to exploit the pandemic:

    https://techcrunch.com/2020/04/05/its-time-to-stop-using-grubhub-seamless-forever/
     
  19. HouseofWortship

    HouseofWortship Crusader (797) May 3, 2016 Illinois
    Trader

    1- Is the OP sure that the delivery people aren't pulling the wool over his eyes? I mean, should the tip hit the moment they click delivered. And did they click delivered while talking to him at his house or after they go back to their car? Also, Drizly is processing the transactions on their site, right? So why would the tip money go to the business owners and not into the account of the Drizly delivery person? That just seems a bit far fetched to me since the delivery drivers don't work for the store, they work for Drizly.

    2- I get tipping cash, but with the pandemic, let's stop circulating cash as much as possible and rely on technology until this thing blows over.
     
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  20. Justonemore91

    Justonemore91 Disciple (372) Nov 24, 2018 New York
    Society Trader

    The store my brother works at uses a ton of online platforms like drizly seamless and GrubHub. They each take 15% to 30% of each transaction excluding the tip and forward the rest of the funds to the business including the tip. It is the businesses responsibility who are using the platforms to pass on tips to the employees who are performing the delivery. The online platforms aren't to blame
     
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  21. dennis3951

    dennis3951 Savant (997) Mar 6, 2008 New Jersey

    I always tip cash even in an expensive restaurant even if I know they pool tips.
     
  22. unlikelyspiderperson

    unlikelyspiderperson Meyvn (1,316) Mar 12, 2013 California
    Society Trader

    Wow fuck those clowns. Serves me right for assuming there was.something benign going on. Of course the tech "solution" is worse than the problem. Guess I'll have to continue to go pick up my own take out like a peasant
     
  23. Scrapss

    Scrapss Savant (972) Nov 15, 2008 Pennsylvania
    Society

    Aha, that's another good reason for Drizly to know about it. They can analyze the facts, the delivery person's story versus the business owner's story and analyze who is fibbin'. Very nice point.



    ...And as for cash, here's a COVID-19 business idea...buy some of these and offer a cash sterilizing business for people to bring cash down and get it cleaned for a nominal fee.

    https://www.amazon.com/Verilux-CleanWave-Portable-Sanitizing-Travel/dp/B00144I3ZU
     
    #23 Scrapss, Apr 15, 2020
    Last edited: Apr 15, 2020
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  24. unlikelyspiderperson

    unlikelyspiderperson Meyvn (1,316) Mar 12, 2013 California
    Society Trader

  25. HouseofWortship

    HouseofWortship Crusader (797) May 3, 2016 Illinois
    Trader

    Yeah, I was wrong. I figured it was closer to an uber model, but looking at the Drizly site I can see Drizly going out of business soon as there really isn't a need for them once liquor stores start integrating there own third party delivery/pickup apps like local breweries have done recently if the store is supposed to provide the delivery labor....

    From Drizly's website:
    If you’re interested in becoming a delivery driver for Drizly, your experience will be closer to delivering for a restaurant than delivering for an on-demand food delivery app. Local retailers are responsible for fulfilling their own deliveries, so even when you’re driving for Drizly, you’ll actually be directly employed by a specific liquor store in your area.

    Due to this, Drizly drivers may actually be part-time employees who don’t have as much flexibility in their schedules. If Drizly orders aren’t frequent in a given store, you may have duties outside of driving. Overall, the setup of the Drizly delivery driver job is up to each of the app’s retail partners, who also set their own delivery zones and hours of operations.

    When you’re assigned to an order, you’ll be expected to complete the delivery within 60 minutes and verify that the customer is of legal drinking age upon delivery. As with all driving jobs, you are expected to never drink on the job, even if you’re handling alcohol throughout the day.
     
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  26. officerbill

    officerbill Devotee (483) Feb 9, 2019 New York
    Society Trader

    The were two models.
    One (door dash?) was where you used the service to order from any restaurant that did takeout. You paid the service a surcharge & delivery fee, they ordered/paid/picked up/delivered.
    The other (grub hub) was restricted to "member" restaurants. Pretty much the same setup except the restaurant paid the surcharge.
    Now that these services are common everyone is using the second model because users usually only care about how much they pay and, in many markets, restaurants are captive because they can't afford their own delivery staff, but have to have at least one delivery option.
     
  27. Scrapss

    Scrapss Savant (972) Nov 15, 2008 Pennsylvania
    Society

    Nice find!
     
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  28. dennis3951

    dennis3951 Savant (997) Mar 6, 2008 New Jersey

    The places I order from only use their own employees to deliver the orders. If they are using grub hub ect. I'll pick the order my self.
     
  29. cyclonece09

    cyclonece09 Poo-Bah (1,749) Aug 5, 2008 Wisconsin
    Society

    I stopped using DoorDash when it was revealed that they kept any tips that weren't over the normal fee they paid the delivery driver. I will never tip on that app if I ever choose to use it again. Will have to scrounge for some cash.

    I guess if Drizly ever comes to Wisconsin (alcohol delivery is illegal, I know, shocker that Wisconsin would have this illegal), I guess cash/loose change tip as well.
     
  30. mynie

    mynie Poo-Bah (4,195) Jun 22, 2004 Maryland
    Society Trader

    I live in a a big-ish city so I make sure to get cash if I plan on tipping. There's a jar of 5's and 10's near my front door.

    But I couldn't have done this before I made decent money, or before I lived in an area where it took a while to get cash.

    What really angers me is how Doordash specifically says "100% of your tips go to your dasher." It's so brazenly dishonest.
     
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  31. Beer_Stan

    Beer_Stan Initiate (155) Mar 15, 2014 California
    Trader

    I'm going trick or treating at your house.
     
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  32. beertunes

    beertunes Poo-Bah (7,163) Sep 24, 2007 Montenegro
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    There are businesses in my my small city that DO NOT use grub hub, yet grub hub advertises those businesses as clients, and the businesses regularly get calls as to what is taking so Fucking long?

    Uh, we never got an order? Then, eventually, a grub hub employee calls in the order under (presumably) their own name.

    Huh.

    Seems legit.

    Fuck all those guys, even the local ones.
     
  33. Pers

    Pers Initiate (96) Jul 2, 2013 New York

    It's the silicon valley slight of hand.

    I deliver for Amazon so my experience is only that but I've read Doordash and others do/did same thing. They implement something called variable base pay. 100% of the tip does go to the driver but then they will lower the base rate without telling you, so it's essentially tip stealing. Fortunately for me, Amazon has changed the policy in the past year and we get 100% of tip and base pay we were promised.

    Here is what Amazon used to do. I choose to do a time slot from 6PM-8PM that says it will pay me $36+tips for 2 hours. Any normal person looks at that and thinks I'm making 18/hr plus whatever tips I get. When they gave me the route it's only 1 stop. The next day I get notice that I made $36 for that delivery. That leads you to believe the customer stiffed you. But in reality the customer gave $10 tip and Amazon lowered your base pay to $13/hr without telling you. So technically you got 100% of the tip.

    Amazon used some algorithm based on number of stops/distance driven/total value of food to determine what the base pay would be. Sometimes you probably did get the full $18 but most of the time it wasn't. Unfortunately they never told you so I was always guessing whether it was customer or Amazon.

    I'm sure other services still do this so just talk to a few different drivers and ask. If it seems like they do just tip in cash.
     
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  34. spicoli00

    spicoli00 Defender (633) Jul 6, 2005 Indiana

    I just got a delivery, my third, from Drizly. I asked the driver point blank if he got the tips when tipped online, and he told me it is a separate line in his paycheck. The delivery is from one of the biggest liquor store chains in the state, and they seem to treat their employees well, so it doesn't surprise me the deliveryperson is being treated fairly. I imagine it might be a nice break from stocking shelves or counting inventory. It's not an uncommon pay scheme for commission/tipped employees to be guaranteed a base rate, but if the employee exceeds the base amount, the employee keeps whatever they made but don't get the base amount. I think Drizly lets you pick a store if there are multiple that deliver to your ZIP code.

    TL;DR: Your best bet is to use a reputable store, and the corollary, don't do business with shady people.
     
  35. mynie

    mynie Poo-Bah (4,195) Jun 22, 2004 Maryland
    Society Trader

    Dear god.

    I swear, Moore's law sputtered out sometime around 2008 and since then 90% of the "innovations" coming from Silicon Valley are VC-funded assholes attaching themselves like bloated ticks to already existing industries, bleeding them dry, and providing consumers with a very, very slightly more convenience. Our economy was designed by people who's only talent is an absolute lack of decency.
     
  36. SMH_NWI

    SMH_NWI Devotee (442) Jan 8, 2015 Texas
    Trader

    I manage a large liquor store and we’ve recently added delivery for obvious reasons as it’s nearly 40% of our business - it’s thru a 3rd party with DoorDash and/or InstaCart. A driver came to me yesterday and accused me and us of taking his tips. I kept calm to his aggressive demeanor and explained we, the retailer, have no access to his tips and he should contact his company. He said they don’t care and wouldn’t help him. It’s sad. And yes, I’d recommend tipping in cash! Door Dash and InstaCart corporate are trash.
     
  37. DISKORD

    DISKORD Devotee (445) Feb 28, 2017 South Carolina

    I don't understand how people are okay with all these take outs and food deliveries. Do you know who prepares that food for you and how? Do you know where they've been before coming to work? Do you know if they're being safe and take this pandemic seriously? Do they wear gloves? Do they sneeze or cough? Do they touch their face? What I'm trying to say is....Buy stuff and prepare it yourself! That's the only way to be sure it's safe!
     
    #37 DISKORD, Apr 17, 2020
    Last edited: Apr 17, 2020
  38. rgordon

    rgordon Meyvn (1,053) Apr 26, 2012 North Carolina

    If there's an angle and a crack, some slimy greedy dip shit will slide into theft mode. Good old greed, pure and simple. In the top seven sins in this week's poll..........
     
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  39. HouseofWortship

    HouseofWortship Crusader (797) May 3, 2016 Illinois
    Trader

    I'm not okay with the food deliveries. A few months before Covid-19 I was looking out a 2nd floor office window and watched a guy from one of those delivery services come out from the restaurant below put a bunch of those insulated bags in his car, open one of them, grab some fries, seal the bag back up and drive away. I was like...."yeah, I'll do carryout going forward".
     
  40. jesskidden

    jesskidden Poo-Bah (1,989) Aug 10, 2005 New Jersey
    Society Trader

    Well, there's Federal Labor Standards Act.

    Oh, that was my order:
     
    #40 jesskidden, Apr 17, 2020
    Last edited: Apr 17, 2020
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