Northern Brewer customer service impressive....again.

Discussion in 'Homebrewing' started by psnydez86, May 4, 2014.

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  1. psnydez86

    psnydez86 Initiate (0) Jan 4, 2012 Pennsylvania

    While brewing yesterday my friend came to the realization that he had some faulty rivets on his NB purchased megapot.....
    [​IMG]

    After the brew session he emailed them pictures and a detailed description, and told them about his bad experience. Within 24 hours they emailed him a lengthy apology. Long story short... They credited his account $30 more than what the original kettle was purchasd for. They are also sending labels to send the kettle back at no cost.

    I've been doing most of my ordering on morebeer due to location and fast shipping but this really impressed me, and I'll try and throw some more orders at NB due to this. Keep up the great work NB!


    Cheers
     
    #1 psnydez86, May 4, 2014
    InVinoVeritas, MrOH, Mullen2525 and 1 other person like this.
  2. HerbMeowing

    HerbMeowing Maven (1,295) Nov 10, 2010 Virginia
    Trader

    IMO...truly impressive world-class customer service is not shipping defective product in the first place.

    Just sayin'
     
    #2 HerbMeowing, May 5, 2014
    pweis909 likes this.
  3. VikeMan

    VikeMan Grand Pooh-Bah (3,067) Jul 12, 2009 Pennsylvania
    Pooh-Bah

    It would be. If there were a retailer of manufactured products on the planet who could do that.
     
    #3 VikeMan, May 5, 2014
    ericj551, pointyskull and InVinoVeritas like this.
  4. HerbMeowing

    HerbMeowing Maven (1,295) Nov 10, 2010 Virginia
    Trader

    All A-1 manufacturer's have quality assurance programs.

    Faulty fookin'rivets fergawdsake.
    Pure bush league.
     
    #4 HerbMeowing, May 6, 2014
    pweis909 likes this.
  5. pweis909

    pweis909 Grand Pooh-Bah (3,250) Aug 13, 2005 Wisconsin
    Pooh-Bah

    If you surf onto the NB website (or the MW website) you can't help but notice that they are rebranding everything they sell. Megapots, Darkstar Burners, Malliard Malts, the Bubbler Fermenter, Prime Dose Carbonation Tablets, it never seems to end. I find this trend distasteful. I think that shoddy workmanship on a big ticket item like this undermines the credibility for all these other rebranded items, in my opinion.
     
    #5 pweis909, May 6, 2014
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  6. kjyost

    kjyost Initiate (0) May 4, 2008 Canada (MB)

    I assume you don't buy any store brand products then? I find it reasonable. They find someone who will let them rebrand their stuff, then more power to them.
     
    #6 kjyost, May 6, 2014
  7. pweis909

    pweis909 Grand Pooh-Bah (3,250) Aug 13, 2005 Wisconsin
    Pooh-Bah

    You assume too much. Not liking something and being able to avoid it are two different things. I have trouble even articulating why I don't like it, but you managed to do it for me with your comment, "More power to them." I don't know that I really want to see more power go to them.
     
    #7 pweis909, May 6, 2014
  8. pweis909

    pweis909 Grand Pooh-Bah (3,250) Aug 13, 2005 Wisconsin
    Pooh-Bah

    On the other hand, I am glad for the OP that they backed up their product with customer service. Perhaps they are not becoming the evil empire of my imagination. But come on - that Dark Star Burner rebranding screams Death Star and Darth Vader.
     
    #8 pweis909, May 6, 2014
  9. VikeMan

    VikeMan Grand Pooh-Bah (3,067) Jul 12, 2009 Pennsylvania
    Pooh-Bah

    Retailer <> Manufacturer.
    Perhaps they should only sell products from manufactureres with 0 defect rates.
     
    #9 VikeMan, May 6, 2014
    ericj551, sarcastro and nozferatu46 like this.
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