Beer (menus) at upscale restaurants get no respect.

Discussion in 'Beer Talk' started by otispdriftwood, Dec 29, 2014.

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  1. otispdriftwood

    otispdriftwood Initiate (0) Dec 9, 2011 Colorado

    As a dedicated craft beer drinker [definition: I don't drink wine and I can count the number of cocktails I've had in the last 3 years on one hand] I had a situation last weekend that I can honestly say "I don't get no respect" about.

    A group of 9 at an upscale restaurant for a birthday celebration. When I walk in, I check the bar to see what's on draft - just for curiosity. There's 5 taps - one is Anchor Steam but the rest of the handles only have the brewery name, not the beer. So when it's time to order drinks, I ask the waiter "what kind of beer do you have"? A normal question. He proceeds to give me the brewery names, but not the beer names. I inform him that X brewery makes many kinds of beer but he seems disinterested and doesn't bother saying "I'll go check" or "we have a list" so I order an Anchor. No complaints about the beer. Proper glass and temperature. Strike one.

    Time for dessert. The dessert menus contain a FRIGGIN BEER LIST!!!! Draft and bottles. And there were some killer bottles on it for reasonable prices. And one of the drafts is one of a local brewery's IPAs which I really enjoy. Strike two and three. If there wasn't an automatic gratuity added since it was a large group, the tip would surely have reflected the waiter's nonchalance when it came to beer, even if there was only one person at the table interested in it. I'm tempted to write to the restaurant but since the place isn't what it used to be [I'd been there before a few years ago], I won't be going back there anyway.

    By the way, the wine list was extensive and expensive and they make a big deal when serving a bottle of wine. Large fancy glassware, gold corkscrew, the tasting crap first, you get the idea. And oh yeah, coming around to pour the last bit in the bottle into someone's glass and asking if we wanted another bottle But beer? Hell, I had to flag the waiter down to get a 2nd.

    No respect. No respect.
     
  2. TheIPAHunter

    TheIPAHunter Grand High Pooh-Bah (6,026) Aug 12, 2007 California
    Mod Team Society Pooh-Bah Trader

    The bottom line (beer aside) is that wait staff are being paid to provide a service. As customers, we reserve the right to choose who merits our business. I feel your pain, bro. I would have been absolutely livid.
     
    jrnyc likes this.
  3. threeviews

    threeviews Initiate (0) Apr 18, 2011 Florida

    I agree with a lighter tip to a waiter that doesn't show much knowledge in a restaurant's offerings (drinks, specials: apps and entrees, desserts, etc.). However, if you were unimpressed with the waiter's reaction AND the others in your party knew you were a 'beer geek,' I would have simply gotten up from the table and approached the bartender for clarification (and then tipped him).
     
    #3 threeviews, Dec 29, 2014
    Last edited: Dec 29, 2014
    DrStiffington and jesskidden like this.
  4. otispdriftwood

    otispdriftwood Initiate (0) Dec 9, 2011 Colorado

    And what was the beer list doing on the dessert menu anyway?

    FYI: The original title of the post was "Now I know how Rodney felt" but was changed. Reason: "vague subject".

    Query to the moderators: What's vague about Rodney's famous tag line?

    That's Rodney Dangerfield.
     
    #4 otispdriftwood, Dec 29, 2014
    Last edited: Dec 29, 2014
  5. otispdriftwood

    otispdriftwood Initiate (0) Dec 9, 2011 Colorado


    In an "upscale" restaurant, I do not expect to have to leave the table for information. Call it snobbery, call it anything you want. If I was in Chili's, that's different but not when an average entree costs $25.
     
  6. elkabong

    elkabong Initiate (0) Apr 1, 2014 Wisconsin

    #firstworldproblems

    if you want to know the answer to your question and the server doesn't have it, ask to speak with a manager. that's..... human interaction 101.
     
  7. Gajo74

    Gajo74 Pooh-Bah (2,795) Sep 14, 2014 New York
    Pooh-Bah Trader

    I can understand how you feel as I would probably slightly annoyed myself. I've noticed that many of the so called high end restaurants have not caught up with the world of high end craft beer. If the waiter wasn't so knowledgeable about beer, I would have insisted on seeing a lust. Even if he/she gets annoyed, it's our right as paying customers to demand good service. By the way, I'm from New York also. Out of curiosity, what restaurant was it?
     
    dianimal likes this.
  8. cnbrown313

    cnbrown313 Initiate (0) May 29, 2012 Illinois

    I've run into a lot of upscale, old school restaurants that don't offer any decent craft beers and really push their wine selection. In this case though, it sounds like you just got a crappy waiter... which honestly shouldn't happen in an upscale place.
     
  9. kerry4porters

    kerry4porters Maven (1,495) Dec 31, 2012 Arizona

    that might have needed to be added the Dangerfield as there are a few Rodneys in the world and not everyone would autmatically think of him... although I did. :wink:
     
  10. iTunesUpdates

    iTunesUpdates Initiate (0) May 7, 2014 Florida

    This is not a big deal normally but for an upscale restaurant, this is nuts.
     
  11. BMBCLT

    BMBCLT Grand Pooh-Bah (3,427) May 9, 2014 South Carolina
    Pooh-Bah

    Quit going to upscale restaraunts, unless you like wine or AAL's. Also, that waiter should be fired.
     
  12. THANAT0PSIS

    THANAT0PSIS Pooh-Bah (2,275) Aug 3, 2010 Wisconsin
    Pooh-Bah

    Despite the absolute explosion that craft beer is still undergoing, it hasn't quite become as respected in upscale restaurants as it perhaps should. I'm of the belief that beer should command just as much respect as wine, and upscale restaurants would do well to hire a dedicated beer guy to curate a list just as they might have a sommelier, ideally the beer equivalent, cicerone.

    I also think that in such an upper class setting where the waitstaff is usually very knowledgeable about the menu and winelist/liquor/cocktail offerings, I should be able to expect them to at least know what is on tap/in bottles and ideally be able to describe the offerings.

    That said, beer is very much viewed as a working man's blue collar beverage from the perspective of many in the upper crust, and in many ways it still really is. It will be some time, I think, before so-called "classy" restaurants outside of beer-centric cities (Portland, San Diego, etc.) really adopt craft beer as a genuine alternative to wine, neat liquor, and cocktails.
     
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  13. TooGood

    TooGood Initiate (0) Jan 28, 2014 Minnesota

    Went to a Biaggi's Italian Restaurant last night and a full page of menu was devoted to wine, another section of menu devoted to "Craft" cocktails and desert drinks. NO MENTION OF BEER ANYWHERE. I had to ask the waitress and she rattled off the 4 taps they had (one was Surly Furious) so I stopped her and ordered a Furious. I base my dining choices greatly on the beer that is served, I couldn't give a flying phuck about wine and craft cocktails. Definitely NO RESPECT.
     
    jrnyc likes this.
  14. bleakies

    bleakies Maven (1,355) Apr 11, 2011 Massachusetts

    Perhaps they figured people would miss the "no respect" line since it's so hard to get past the idea of a restaurant having a good beer list and keeping its particulars secret until the end of the meal, which just seems bonkers.
     
  15. AugustusRex

    AugustusRex Initiate (0) Apr 12, 2013 Canada (ON)

    Being a beer drinker means you can't love wine?

    Personally I agree that there are few non-Belgian beers that pair well with steak or seafood. I can see why restaurants assume guests will ask for wine. You need high alcohol and/or high acidity when paired with food, huge hops, huge roast or huge sweetness is a detriment when pairing with food. The culture is what it is we aren't at a Belgian bistro.
     
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  16. King_Ranch

    King_Ranch Initiate (0) Feb 19, 2014 Texas


    Kind of this...

    I would have spoken to the manager about three things.

    The beer selection, the waiter, and the mandatory gratuity.
     
  17. DrumKid003

    DrumKid003 Initiate (0) Aug 10, 2013 Oklahoma

    Let's see:
    1) you could've gone and asked the bartender
    or
    2) you could've asked to speak with the manager
    You seem like the type that would walk out on your friends if they invited you to dinner and the place didn't serve 95+ rated beer on every tap handle. Get over yourself.
     
  18. UCLABrewN84

    UCLABrewN84 Initiate (0) Mar 18, 2010 California

    Vote with your wallet.
     
    crob3888 likes this.
  19. AugustusRex

    AugustusRex Initiate (0) Apr 12, 2013 Canada (ON)

    I think Anchor Steam is a great all around choice for pairing with food.

    Is it just me or is it embarrassing when beer people pair FBS, Bigfoot, Thomas Hardy's, or something along these lines with a good dinner?

    It's generally accepted that sweet spirits and dessert wines come after the meal, beer doesn't defy culinary science.

    ,**But yeah, the restaurant should not have put the beer list on the dessert menu
     
    #19 AugustusRex, Dec 29, 2014
    Last edited: Dec 29, 2014
  20. DrumKid003

    DrumKid003 Initiate (0) Aug 10, 2013 Oklahoma

    Mandatory gratuity is always involved when it comes to larger parties because the tables don't turnover nearly as often. A party of 9 would usually take up 2-3 tables and turnover only once, when those tables by themselves would probably turnover 2-3 times in the same amount of time. Therefore the waiter(s) are losing out on a possible tip from 5-9 different tickets as opposed to one. Also, one or a handful of people complaining about the beer selection isn't going to win you any points at any restaurant, regardless of whether you're talking to the manager or not and isn't going to change the way they do business. It just makes you sound like an egocentric prick trying to tell them how to run their business, when they've been successful for a number of years already.
     
    BBThunderbolt likes this.
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