BA Muy Bonita Issues?

Like I said, I made a mistake by not checking their Facebook page more closely and not catching the two posts about it. I contacted them at the end of November and not October so I clearly did not deserve a response. Point well taken.

 

For these purposes, beer is no different than any other product. If you are dissatisfied in any way and it really concerns you immediately contact the manufacturer by phone, email, Facebook or showing up at the brewery. If I was so disappointment/angry/frustrated/whatever I would not being scouring social media or threads on BA, or waiting to see it in the news. I would go straight to the manufacturer asking for a replacement or refund. And if you ever meet Ryan at FB he's one of the nicest guys in craft beer and I guarantee he'll do whatever he can to make it right for you.

 

Clearly when you purchase beer in florida you agree to constantly research those bottles until which point you consume them. Any failure to tirelessly research those bottles, even when efforts are taken to specifically and purposefully hide that information from the public, will result in a scolding from local BAs.

 

I do not doubt that they are good people. After emailing them and not receiving a response for a month and then contacting them on Facebook earlier this month (also with no response), I voiced my frustration on the BA thread I found. I did not catch their notice about it in my Facebook feed and acknowledge that they did attempt to contact their customers as best they could.

 

yeah... the lack of any sort of response from them kind of sucks.

 

FWIW, recall notices generally don't have deadlines, only start dates. The object is to protect the company from liability and/or to comply with safety regulations, so the company usually either wants to or is required to keep it open indefinitely. This is especially true given the inherent difficulty with alerting every affected consumer (as we can see in this thread). I'm not aware of any rule requiring customers to continually check social media or internet websites just in case the company announces a problem with one of its products.

And I agree with mxracercam that FB blowing this dude off just isn't very cool. Even if they ultimately told him, "sorry, we've done everything we are going to do at this point, you're SOL," that would be preferable to no response at all. If they don't want to be bothered with customer complaints, they shouldn't bottle infected beer. Just saying.

 

So how long do they have to wait for you to consume it? In 2023 when I open my muy bonita bottle and it is infected, do they have to replace it still?

 

right? cause 6 months is totally the same thing as 9 years

 

Right, but the question is where do you draw the line?

 

i wouldn't draw any line that involved not responding to the customer at all. you're basically asking them to find other avenues to vent their frustrations to. i'd much rather they deal with me, even if i plan on telling them no. it would give me the chance to explain why and possibly come up with an alternative resolution.

 

I'm with you on the not responding part 100%.

 

So you are comparing this to a defective product like a TV or a car it is a Fking beer its still beer whenever you open it so his complaint is it wasn't to his standard 4 months ago and now 4 months later "man that beer was infected I want a replacement/refund" So lets all do that I will start I drain poured a beer from Laughing dog 4 months ago because it sucked so I will email them and demand they respond to me...GTFOH. Its as simple as this "you snooze you lose, get over it" if every company responded to every person that complained nothing would get done. As I said earlier if 150 people emailed them about an issue they would respond....just like they did. And I actually spoke to a rep today FUNKY BUDDHA WILL GIVE A FULL REFUND FOR ALL FULL BOTTLES as of today and there is no end date.

 

Wow Doug, you seem angry. Perhaps you should have a beer.

Actually, you compared it to a TV. It's quoted above; feel free to go back and read again. I just pointed out that contrary to your statement, recalls on other products in fact do not have deadlines. If you want to argue (perhaps more calmly next time) that a different standard should apply to beer, I can accept that. I don't necessarily disagree, as beer is inherently a perishable good. However, I don't think it is asking too much for a company to respond to a consumer complaint. It's pretty standard practice actually, even in the brewing world.

 

The comparison to a defective TV or car actually fits very well. The bottles clearly were infected and not at all what FB wanted them to be. They acknowledged the bottles were infected and offered to make it right. If I bought a TV and for some reason the color blue was coming through as red, I do t think I would appreciate the company saying "well it's still Fxing TV man"! And a beer is not the same as an infected beer, so the laughing Dog comment is irrelevant.

 

I will have a beer thanks its just goofy because ONE person didn't do research and waiting so long after a product was consumed to be like "that was bad I now want a refund" Some people are drinking this beer now with no problems so whats to say the OP is even telling the truth? Nothing, in this community your word should count for something and the folks at Buddha addressed the problem best they could.....in a reasonable timeframe. So now that the replacement beer has been announced how many more " oh I didn't know I had to respond" people will surface? And since most these were traded they have changed multiple hands how does one suppose Buddha contacts those people.

 

I've received unsolicited texts and PM's from people looking for bottles of BA Muy Bonita. When I've asked why they want a bottle of something that has reports of having issues they each responded that they heard FB will replace those bottles with BA Snowed In. Unfortunately I am not kidding.

 

Doug, as much as I appreciate you suggesting that I am not telling the truth that is not the case. This situation, as well as all other situations of infected bottles, is a matter of a defective product. If anything, I was most upset by the fact that I never received a response. I have purchased infected bottles before and have actually been refunded for the bottle in more than one situation.

I contacted the brewery at the end of November, or one month after the refund period would have ended, after having it gush all over my kitchen. I do not believe opening a bottle four months after purchasing it is an unreasonable length of time to wait thus implying negligence on my part. I became aware of the situation when it exploded on me in my kitchen.

Going forward, I will keep the empty BA Muy Bonita on my desk to serve as a constant reminder to vigilantly search for possible infections within my cellar.

 

It's not, but as sam stated, my point is when do you draw the line?

 

You seem like a really angry person. How many people actively "research" their beer after they buy it? Some breweries have great replacement policies and some don't replace at all, but either way, they should let you know.

And Doug, you just acknowledged that they would still replace the bottles with no end date, so obviously FB doesn't think he waited too long. What grounds do you have to say he waited too long? You seem to be the only one who thinks so.

 

I said that Buddha will give a refund for full bottles not exchange them "cash back for the purchase" Im done I will go with this guy and stop wasting my time. I don't feel bad at all that the bottle gushed all over the kitchen and for those that provided the information they requested will be enjoying a tasty replacement in about 6wks I will keep my empty bottle of that on my desk as a reminder that people passed on this chance.