FedEx completely lost my 12 bottle shipper

Discussion in 'Trade Talk' started by zach60614, Apr 14, 2015.

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  1. zach60614

    zach60614 Initiate (0) May 1, 2012 Illinois

    My Bruery trustee was sending me a case of my RS beers, including Rum Black Tuesday and Mocha Wednesday :slight_frown:, and FedEx has now declared a total loss on the package that never even got out of California.

    They have sent me a claim form indicating that I am completely boned and will never receive these beers. How should I complete the claim form considering the contents? They ask for receipts/documentation of value so I'm pretty confident I am going to get nothing out of them. Has anyone had a similar experience or able to provide any insight?
     
    #1 zach60614, Apr 14, 2015
  2. Dactrius

    Dactrius Pooh-Bah (2,523) Apr 23, 2012 Caribbean Netherlands
    Pooh-Bah Trader

    I've never had the guts to fill out a form when they just damaged a shipment and returned it to me (since that seems trickier, although I know plenty of people do it) but did fill one out when they damaged and threw out an entire box.

    Don't worry about the receipts/documentation, just fill out everything you can, claim it's something non-alcohol (I just said glassware) and you should be fine. I didn't fill it out online since it incorrectly claimed I wasn't the shipper, did it by hand, and still had no issues getting my check. I just claimed the $100 value which I indicated when I shipped (which luckily was close to the shelf price). Given the price of Bruery beers hopefully you claimed more when you shipped.

    They don't expect you to have receipts if it's a gift.
     
    #2 Dactrius, Apr 14, 2015
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  3. zach60614

    zach60614 Initiate (0) May 1, 2012 Illinois

    So, I paid for the shipping label, but obviously my trustee was the shipper. Who should complete the form? Also, I didn't insure the package as I didn't expect I could recoup anything without receipts if it was over $100 (it was way over...).

    Another interesting note is that there are no shipping expenses on my credit card, about a week after the last update to the tracking of the package my pending charge from FedEx disappeared from my credit card online statement. This was before I even called them to ask why the tracking hadn't been updated. It is as if they already knew they lost it before I even called to report it missing. Maybe FedEx just stole my beer.
     
    #3 zach60614, Apr 14, 2015
  4. Bimmers

    Bimmers Crusader (492) Sep 6, 2014 Texas
    Trader

    Or maybe your trustee didn't drop it off.
     
    #4 Bimmers, Apr 14, 2015
  5. zach60614

    zach60614 Initiate (0) May 1, 2012 Illinois

    The package tracking made it from Bloomington, CA to Anaheim and the last tracking update said that it left Anaheim. He definitely dropped it off.
     
    #5 zach60614, Apr 14, 2015
  6. Bimmers

    Bimmers Crusader (492) Sep 6, 2014 Texas
    Trader

    Call them and have them put a trace on the package. Tell them it's collectible bottles.
     
    #6 Bimmers, Apr 14, 2015
  7. zach60614

    zach60614 Initiate (0) May 1, 2012 Illinois

    Yeah this is the result of the trace, I had them trace it last week and have since called back twice to get updates on the trace. My call this morning is the one where they told me they are giving up on it.
     
    #7 zach60614, Apr 14, 2015
  8. Dactrius

    Dactrius Pooh-Bah (2,523) Apr 23, 2012 Caribbean Netherlands
    Pooh-Bah Trader

    I would assume you would fill out the form since you want the money to go to you. I received my check for the $100 plus the shipping charges which unlike you didn't disappear from my CC. It blows to only get the $100+shipping back but it's better than nothing.
     
    #8 Dactrius, Apr 14, 2015
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  9. zach60614

    zach60614 Initiate (0) May 1, 2012 Illinois

    Yeah, it seems like they completely don't care at all. They have missed every deadline they said they would call me back by, in fact they never once actually called me back. Not sure how it could completely disappear and they don't even have any suspect boxes that might be mine. I mean they didn't even ask me what was in the box. Isn't that weird?

    I think an employee jacked my beer.
     
    #9 zach60614, Apr 14, 2015
  10. evilcatfish

    evilcatfish Pooh-Bah (2,116) May 11, 2012 Missouri
    Pooh-Bah Trader

    I've been dealing with a similar situation regarding a box I sent my CCB trustee. Have been thinking about posting the full story once I finally get my money back on the claim
     
    #10 evilcatfish, Apr 14, 2015
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  11. zach60614

    zach60614 Initiate (0) May 1, 2012 Illinois

    Update if anyone is interested:

    All charges on my credit card from FedEx were gone, until today. I have a new pending charge on my card so I called FedEx and they tell me that 2 packages are headed to my address from Tennessee. Last known whereabouts of my original package was California. It sounds like there my have been some sort of breakage and they had to repack and send.
     
    #11 zach60614, Apr 20, 2015
  12. Malefactor

    Malefactor Initiate (0) Sep 26, 2014 Oregon

    That is (kind of) a relief. Hopefully the damage is not too extreme.
     
    #12 Malefactor, Apr 20, 2015
  13. zach60614

    zach60614 Initiate (0) May 1, 2012 Illinois

    Haha nevermind, FedEx was just screwing with me. Saw today that the charge posted with the old tracking number. They just decided to charge me again for the lost package, there is no new repacked boxes coming my way. Whoever I spoke to on Monday was either incompetent or lying.
     
    #13 zach60614, Apr 23, 2015
  14. cosmicevan

    cosmicevan Initiate (0) Dec 13, 2009 New York
    Trader

    i had a goandpickitupformebro box vanish shortly after arriving in chicago. i submitted the receipt from the package store which was for $150 and got reimbursed $100. i told them it was yeast samples in corked and caged bottles for brewing...just in case it was found, i wanted to get it. too bad to lose some golden blends and golden doejsels
     
    #14 cosmicevan, Apr 23, 2015
  15. David_Menendez

    David_Menendez Initiate (0) Jun 26, 2014 Pennsylvania
    Trader

    A box I mailed to Cali a few weeks ago vanished with the last tracking info having it at the Bloomington, CA fedex center. There's another thread on here about Bloomington losing a box. As if losing my box wasn't enough, fedex employees seemed to give no shits about it. Their customer service has been awful, never found the box, don't return phone calls, never seem to know anything about anything. Really a piss poor handling of the situation in my eyes. Luckily my trade partner was awesome and patient and I got to keep my end of the trade.
     
    #15 David_Menendez, Apr 24, 2015
  16. doogie71628

    doogie71628 Devotee (367) May 9, 2012 Illinois
    Trader

    Having a similar situation going on right now. I sent it out Friday from Chicago, and the box stopped being tracked Monday night. I was given several answers about where it might be. They are currently looking for it at the FedEx chicago station, and think the tag may have fallen off. They want to know what's in it because they'll have to open boxes up. I told them the old "jarred salsas and marinades" lie. Should I let them know what it is in hopes I can atleast get it sent back to me?
     
    #16 doogie71628, May 8, 2015
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  17. cosmicevan

    cosmicevan Initiate (0) Dec 13, 2009 New York
    Trader

    me thinks someone in that office can pick out a beer box. i had the same story, label fell off BS. i told them what it was, no luck, but worth a shot.
     
    #17 cosmicevan, May 9, 2015
  18. PA-Michigander

    PA-Michigander Grand Pooh-Bah (3,372) Nov 10, 2013 Pennsylvania
    Pooh-Bah Trader

    If don't tell them, you'll never get it back. If you do tell them you may or may not get it back.
     
    #18 PA-Michigander, May 9, 2015
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  19. zach60614

    zach60614 Initiate (0) May 1, 2012 Illinois

    They didn't even ask me what was in mine. Just said it was gone and they'd never find it.
     
    #19 zach60614, May 9, 2015
  20. doogie71628

    doogie71628 Devotee (367) May 9, 2012 Illinois
    Trader

    And of course it is a BVDL and several other good beers.
     
    #20 doogie71628, May 11, 2015
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