Who's responsible for dirty beer lines?

Discussion in 'Beer Talk' started by RogelioRodriguez, Nov 29, 2015.

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  1. MikeySea

    MikeySea Pooh-Bah (2,165) Sep 17, 2015 Arizona
    Pooh-Bah

    So the consumer blows the whistle to the bartender, most likely. The bartender is busy serving drinks. A bartender that cares about his or her job takes care to make sure that the lines are good to go, or that the cleaning schedule is being maintained, yes? Or, the bartender informs a manager of the complaint. And upward we go.......all the way to the people brewing the beer, eventually. If SN, Stone, BBC, etc... gets a complaint about bad beer what should they do, if anything? A service call would be my answer.
    Just asking, I realize you know a whole lot more about beer than I do... It's way past my nap time, I'll check back with all of this in the pm. Thanks.
     
  2. Flashy

    Flashy Pooh-Bah (1,767) Oct 22, 2003 Vermont
    Pooh-Bah

    I know a brewer who has dirty lines in his brewpub. If he doesn't care, who does?
     
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  3. slander

    slander Pooh-Bah (2,568) Nov 5, 2001 New York
    Mod Team Society Pooh-Bah

    Everybody owns it and has some responsibility. Whether and how they act on it is another story.

    Consumer. If you get an off beer through shit lines, raise your goddamn hand and speak up. To the bartender and bar manager. If you know you're getting nowhere, be clear that you (a) won't be back, (b) will tell 8 friends who won't be coming in, (b+) may be making some noise on the interweb to like minded individuals, and (c) will be notifying the distributor and brewery. And then actually do those things.

    Distributor. Send your people in there to help them help themselves. Basic Cicerone Beer Server 101 stuff. Sell it. Sell it hard. I don't know what other recourse they have except to put the bug in the brewery's ear (and let the brewery tell them not to sell their product to said bar) and if applicable, maybe remove them from the list of small quantity specialty stuff they can control, because otherwise the bar orders and you sell it to them. That's what a distributor does.

    Brewery. Have your market people look in on the place and otherwise tell your distributor to stop sending your beer to them.

    Starts with the consumer, though. There are bad behaviors of bars that you must not tolerate, i.e. dirty lines, especially with no plan or schedule to clean 'em except when someone makes noise, price gouging, short pours, cheater pints, unclean glassware, long in the tooth cask beer kept up indefinitely, misrepresented product, the pouring of knowingly out of code beer, the sitting on and killing of fresh beer for an event, fake cask, improperly stored beer at room temperature or worse, and oh, if you think the total tap takeover at your local is so awesome, consider the beer they took off for the event to put back on again to take off for the next event to put back on again, how often that happens, how often it misses an 'on again' session, etc., and 100 other bad bar behaviors. If you're a beer person, then these bad beer behaviors are an affront to and assault on YOU. Stop giving your money to people who aren't good to beer and aren't good to beer people. These people are douchebags. Stop spending the douchebag dollar.

    I have to lie down now.
     
  4. Homers_Beer_Odyssey

    Homers_Beer_Odyssey Initiate (0) Jun 17, 2014 New York

    If the Brewers Associated gave all the good bars an "Accredited" sign they could put on the front window, it would stop a lot of this unprofessionalism real fast.
     
  5. Blueribbon666

    Blueribbon666 Pooh-Bah (1,669) Jul 4, 2008 Ohio
    Pooh-Bah

    My remedy for all of the above, less frequent trips out. My house is a cheaper & more controlled environment for drinking GOOD beer, craft or otherwise. I don't disagree with you, I'm just giving an alternative. I know here in NE Ohio of at least 3 different companies that I see around that do nothing but clean tap lines @ bars.
     
  6. slander

    slander Pooh-Bah (2,568) Nov 5, 2001 New York
    Mod Team Society Pooh-Bah

    I disagree.
    For starters, who watches the watchers?

    What brewers associated has the time and money to send out a traveling road show like this, update stickers, deal with the houses that cleaned up for the big inspection and then go back to their usual shenanigans, 20 bars a week opening up in town, etc.

    WE need to accept our responsibility and role in this beer scene that is ours.
     
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  7. tillmac62

    tillmac62 Pooh-Bah (2,859) Oct 2, 2013 South Carolina
    Pooh-Bah

    In short, the owner of the beer lines.
     
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  8. Smakawhat

    Smakawhat Grand High Pooh-Bah (7,191) Mar 18, 2008 Maryland
    BA4LYFE Society Pooh-Bah

    Simple, you find the places that don't have this problem and support them, or just drink at home.

    I have no problem doing either where I live.
     
  9. pat61

    pat61 Initiate (0) Dec 29, 2010 Minnesota

    Bad beer lines are the problem of the establishment with the bad beer lines. When I get a product served from a bad beer line I send it back and tell the server why. If it happens too often, I get up and go to another bar.
     
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  10. egoo33

    egoo33 Initiate (0) Apr 18, 2010 Illinois

    Never had a problem with beer lines, out of date beer yes but if dirty lines are your problem then don't go back to that bar or don't order draft.
     
  11. rgordon

    rgordon Pooh-Bah (2,701) Apr 26, 2012 North Carolina
    Pooh-Bah

    The really good places clean their own lines. beer is a food product, not a bartering chip.
     
  12. afrokaze

    afrokaze Pooh-Bah (1,962) Jun 12, 2009 Oregon
    Pooh-Bah Trader

    Unfortunately, the laws regarding who can clean tap lines are different all over the country. My brewery was self distributed up until recently (we passed the barrel threshold in AZ for self distributed) and we were fanatical about cleaning our tap lines. We had two employees who were full time draft techs and cleaned our dedicated lines at every account. But here and in other states, it is the responsibility of the distributor to clean lines. The bar owner can clean their lines (and the good ones do), but not many places are going to take the time to do it when they're told their distributor took care of it. When I worked at a beer bar back in CA, we had 35 rotating taps, and some distributors would only clean the lines their product was on... You can see how frustrating this was to explain to them, but most of them don't care as much because they have so many accounts to clean in a day. We eventually started cleaning our own lines to make sure they all got done regularly. The brewery I'm at now makes sure that their accounts are cleaned the right way and my boss rides along with our distributor's draft techs once a month to see them work, but even if they did a bad job of it, we wouldn't have much recourse to force them to do it right. In most states it's nearly impossible for a brewery to leave their distributor contract. The brewery should absolutely do all they can to ensure clean lines, but the legal responsibility usually falls on distributors, and some are much better than others.
     
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  13. Homers_Beer_Odyssey

    Homers_Beer_Odyssey Initiate (0) Jun 17, 2014 New York

    Craft beer is a great -- and great American -- creation. If the French can do this with their great wine, what, are they somehow BETTER than we are? Let's not wimp out on this.
     
  14. Jacobier10

    Jacobier10 Grand Pooh-Bah (3,102) Feb 23, 2004 New Jersey
    Pooh-Bah

    I couldn't disagree with this more. Many craft brewers go to great lengths and work extremely hard to QA/QC their products. To expect them to ensure their beer is being served properly at every single establishment it's being served at, and calling them "pompous" for not doing so, is completely unreasonable. It is the responsibility of the establishment to clean their draught lines. I'm sure if you told a brewer that their beer was not being served properly or somehow being compromised they would have a big problem with it.
     
  15. Joshmistake

    Joshmistake Initiate (0) Sep 4, 2012 Minnesota

    The owners of tap rooms, bars and brewery tasting rooms are the ones who are responsible for their beer lines being clean. If they can't keep their lines clean and their equipment in good running shape then I can see the actual brewery pulling their beers from those establishments (although they probably wouldn't pull their own beers from their own tasting rooms). Ideally, owners that are pouring the beer should know about proper cleaning and storage...sadly some of them have no clue. But, to blame the Craft brewer for how their beer is served, if it's served in a poor way, is a little ridiculous.
     
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  16. slander

    slander Pooh-Bah (2,568) Nov 5, 2001 New York
    Mod Team Society Pooh-Bah

    And sadly, some of them don't care. They bank on those that will know the difference being a small minority and being able to survive with out them.

    And, yes, some are really not 'beer people' but 'make money on beer people people' and have no clue to beer care and love.
     
    #36 slander, Nov 29, 2015
    Last edited: Nov 29, 2015
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  17. MisterB330

    MisterB330 Initiate (0) Feb 8, 2015 New York

    Somebody should take a deep breath......

    If the bar you frequent has dirty lines, don't frequent it. To call a brewery "Pompous" because every time someone puts their keg on they aren't running over there (sometimes states away) and swabbing the line is a bit out of line.
     
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  18. Brolo75

    Brolo75 Grand Pooh-Bah (3,134) Aug 10, 2013 California
    Pooh-Bah

    I work for an AB distributor and we provide line cleaning services at no extra charge. Depending on the volume accounts get service every 1-2 weeks.
     
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  19. slander

    slander Pooh-Bah (2,568) Nov 5, 2001 New York
    Mod Team Society Pooh-Bah

    Absolutely.
    I know of breweries that (a) receive frequent inventories from their distributors where it's easy to eyeball product that shouldn't still be around, i.e., seasonals, one offs, or items they know they haven't sent in a while, (b) request code date information from the distributors on any or all items at intervals, (c) come in and do the walk through quarterly, monthly or at will and assess code dates and rotation, or (d) all of the above.

    Providing they do any or all of this, it's sooooooooooo not on the brewer except if they're unresponsive when they see/hear that their product is out of code or not being served correctly in the market.
     
  20. tommyguz

    tommyguz Pooh-Bah (2,534) May 14, 2008 Pennsylvania
    Pooh-Bah Trader

    Are you talking about the breweries not cleaning their own lines or bars who are selling the beer not cleaning their lines. To be honest your initial post was a little long, so I only skimmed it. I think most breweries have sense to clean their lines, while bars, that's a whole other story.
     
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