Calling out breweries on the grand opening...

I personally don't care what one random person says about the "quality" of beer at a given establishment. I've seen far too many evaluations of beer that are either straight-up uninformed (THIS RAUCHBIER REEKS OF SMOKINESS!!!) or that don't come even close to aligning with my personal palate to learn that one-off opinions about beer are worthless. I'm certainly not going to presume that this brewery has actual brewing flaws in their beer like diacetyl, undercarbonation, etc. just because HotTaeksGuy69 on Facebook says "make better beer!"

So I'll speak to the other parts of the "review". It's not a dick move to decide against returning to a place of business if you were unhappy with the experience. It's a dick move to publicly blast them on FB in a consumer temper tantrum. To me, there are two ways to genuinely express dissatisfaction with an experience at a business: 1) don't go back, or 2) contact the business privately to let them know what bothered you in hopes that they might make it right. EDIT: Honestly, it's very similar to how you deal with people--tell them about issues you have in private or stop dealing with them. Don't put them on blast in front of everyone if you want a meaningful resolution to your issues.

Those are the only two avenues that don't turn one's dissatisfaction into a public show. Those are the only actions that make it obvious that the post isn't about getting attention. And with this specific example, there are parts that make it look like attention is exactly what the writer is going for, what with the nonsense about it being a scam to make the place seem more in demand. It was as hot as hot takes come, but not particularly useful for anyone but the writer.

 

There will always be assholes because frankly, it's what people do best. That doesn't mean that you should ignore the criticism, though.

 

I wouldn't visit any new food/drink establishment within the first 2 months. Takes time to get the kinks worked out

 

Would it be deemed a dick move if glowing reviews, rather than critical ones, were posted to the same media? If not, then a double standard is being applied.

 

Don't know what it would be called, but if a comment was equally as vague as the one in the OP, it would be equally worthless to me as a basis for trusting that the person posting knows what they are talking about.

 

Great post that I can relate as, while not an employee of Luminous Brew house, but rather reppin em and a fan, Luminous will be expanding to a new location with a new system, and it is crucial for my friend to get the beers as best as he can before the opening of the location. That is why I am glad to use my beginning skills to help get those beers up to standard as problems can occur as mentioned in a previous post. In my humble opinion when a brewery can establish their brewery with an in house tasting specialist, it is just one more step in becoming a greater brewery!

 

Batten down the hatches! Sound the claxton! Dive! Dive! A double standard is being applied!

 

As far as I'm concerned, it's okay to have a different standard for offering praise vs. offering criticism, especially as it relates to evaluating a newly open brewery, mostly because there are different implications of a new brewery failing to meet vs. exceeding expectations.

It's a double standard in the strictest sense, but I'm not sure the concept of a double standard really works here--or at least, the double standard is pre-integrated into the feedback. The whole point is to allow a new business some time to work out kinks. There is no corresponding "allow a new business some time to screw things up" that applies. We're talking about a learning curve and allowing businesses to work through the low/rocky part of that curve. In theory, that curve will realize improved results as time goes on, no matter the starting point.

And obviously, the same issues with trusting isolated individual feedback still apply.

 

Yeah I know the brewery OP is referencing as I live in the same area, and there was not a ton of hoopla/hype about its opening.

The FB poster's comments just seem like someone that needs to have a little more common sense about a grand opening.