Bruery 2016 RS/HS Allocations

I agree it is very disappointing to miss out on a beer that they anticipated delivering. They almost learned their lesson last year about not promising beers when they stopped putting out the fulsome release schedule. What a bummer that the one limb they went out on broke on them. It seems to me that they felt they needed to go out on that limb in order to convince people to re-up, which is borne out by people's comments. So what a bad situation. I actually feel bad for them.

I guess I'm happy that a few missteps in the past have opened up room for me to move up both to RS and next year to HS. I'm definitely still excited and eager, and find many of their beers to be outstanding so the loss of any one doesn't really both me. (Shoot, I'm still really happy to drink base SitR!) I hope that I never become so jaded, but I'm sure many of the folks complaining now were once bright eyed, enthusiastic fans as well.

Onward and upward for us all.

 

Im too lazy to read the last 3-4 pages of replies so im just going to assume they are about the recent email/changes.

I wanna step back for a minute and empathize with the person who was livid about costco having some bruery beer at closeout pricing. Im not looking for reimbursement/compensation just want to voice my opinion that it is quite disheartening to learn that beers which were labeled as "society exclusive" (Melange 14) have shown up on shelves here in Pennsylvania at about the same price I pay with my discount/shipping added on.

Im guessing this is a simple case of over producing and lack of membership sales so they need to sell it however they can. It just is another knock against one of the perceived benefits of being a member when the exclusive beers are now shelf beers all the way across the country.

Have any of the melange beers went into distro before? Sorry if this topic was brought up before I cant keep up with how fast this thread moves.

 

If you haven't already, please drop us an email so we can get to the root.

 

Correct ;-)

 

i find it funny that they have a staff of 3 in there now. maybe it's just on the weekends (when i usually go) but yeah.

i don't always remember to email them my order beforehand and, on occasion, felt like i've gotten a little attitude for not doing so (maybe it was just my perception) which i do find sort of ridiculous. i understand that they appreciate a heads up, and it can make it go smoother. which is why i usually do send them a note. but i also sort of feel like that's in the NMJ category for me (not my job). i don't think it is the end of the world for them to grab my bottles if i happen to come in spontaneously and didn't send an email to notify them. like, gee.. i guess one of the three of you is going to have to get out of your seat and grab my bottles. i'm terribly sorry

i would understand if i trustee'd for 15 people in the midwest and we were talking about an hour long allocation, but I'm usually only getting a case or so of beer at a time, usually less. not to disrespect the allocation room staff, but their job does fall under the "you have one job" category.

for the most part though i've had nothing but good experiences there, with quick and friendly service. i don't need a lot of chit chat

there was one time i had a negative experience but they ended up making it right so, i won't bother going into it

 

My issues with new look of thebruerystore.com.

1. Can't find where to change trustee name or even view it.

2. Can't see status of what bottles need to be picked up or what has been picked up.

3. Looking at beers is seemingly cumbersome or i just need to get used to the new layout.

PS. It now seems to be rolled back to the previous version.

 

I've literally had nothing but awesome experiences at the society desk. From walking in because I happen to be nearby to pickup beers unannounced, to the normal pre-boxed pickups, to any returns done in person, they have been friendly and talkative. Team has changed over the years but the service keeps getting better (IMO). Emailing them yields a pretty quick response and they have always been helpful with any requests.

They deal with a lot of folks all the time, so I give them credit for my awesome experiences with that team. Can't always be easy I'm sure.

 

I log on at work during down times, the new Bruery website is not loading for me. So that's fun.

 

Just got launched yesterday and I bet still a work in progress so give them time. Based on @BruerJoel's posts, you can tell they are bug hunting and fine tuning as we speak. Working pretty well over on my end( last checked a few minutes ago).

 

I have had nothing but good experiences as well, up until Saturday. It was like they didn't want to leave their computers they were all staring at.

 

I agree, I really miss not seeing what bottles need to be picked up. And the comments on each order. Sometimes they miss a bottle and the rest of the order is picked up but that one bottle, how do we see that now?
Also there isn't an option to change between multiple people on the account page. I share my membership and we swap the names and addresses when we order, now we have to type all that each time.

 

Sorry to hear that! Try clearing your cache and see if that does the trick.

 

You just did ;-) Feel free to always send 'em via email - that's our easiest way to track requests.

 

they all laughed at me when I kept my own spreadsheet of purchases that detailed what was picked up already and what was still at the fulfillment center... WELL WHOSE LAUGHING NOW???

 

Oh, I always keep a spreadsheet too so there's no questions.

 

Now that it's Sept. 1, is anyone seeing the option to renew/upgrade (if you got in Hoarders) on the new site? Their email said we'd have that option starting today, but I can't seem to find it using my phone.

 

Haven't gotten the renewal/upgrade email yet, but I had speculated earlier that when it does we should then see the option. At least that's my best guess.

 

Yes indeed!

 

I always email ahead, even though I'm now just picking up small PS orders. Usually the person behind the desk will ask that before they do anything else. There was one time that the guy gave me attitude for not telling him that I sent an email before he walked off to the back.