Good Customer Care Tales

Discussion in 'Beer Talk' started by beergoot, Jun 23, 2018.

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  1. Harrison8

    Harrison8 Grand High Pooh-Bah (6,285) Dec 6, 2015 Missouri
    Pooh-Bah Trader

    Emailed Two Roads when I had a geyser shoot out of a collab can they did with Evil Twin. They responded asking for more information, and also ended up sending me an envelope of swag. The bottle opener they sent me ended up on my keychain. I felt that they handled the situation well just be responding. The response seemed genuine.

    Conversely, I just emailed Flora Fonta a few days ago and haven't heard back. Makes me think they don't care, which seems opposite the fact that they took the time to write up about how the secondary market was hurting them, yet they haven't even acknowledged a concern (again, the bottle erupted immediately after opening after chilling in the fridge for 24 hours). I'll update if they acknowledge my concern, but as of now my one experience with them is poor.
     
    #41 Harrison8, Jun 29, 2018
    GuyFawkes, beergoot and Beer_Economicus like this.
  2. StrangerBrews

    StrangerBrews Initiate (0) Oct 27, 2015 California
    Trader

    While sometimes hit or miss, I had The Bruery reach back out after I messaged them about a bad Floyd D Rue bottle (Three Floyds & Bruery collab) and they opted to give me a Black Tuesday crowler as repentance.
     
    #42 StrangerBrews, Jun 29, 2018
    Victory_Sabre1973, beergoot and bbtkd like this.
  3. DVMin98

    DVMin98 Grand Pooh-Bah (5,125) Nov 1, 2010 North Carolina
    Mod Team BA4LYFE Society Pooh-Bah Trader

    I've had quite a few 'infected' Bruery beers and they've always been more than willing to stroke me a check for what I paid. All I had to do was take a pic of the number on the collar.
     
    #43 DVMin98, Jun 29, 2018
    StrangerBrews and beergoot like this.
  4. beergoot

    beergoot Grand High Pooh-Bah (9,310) Oct 11, 2010 Colorado
    Mod Team BA4LYFE Society Pooh-Bah Trader

    Four Fathers' Jason Lucny did send three bottles of beer that arrived this past Wednesday - a replacement for Viking Funeral (very good stuff) plus two complementary bottles of Wheelhouse (one regular and one barrel aged - I've had the barrel aged version before and it was awesome).

    And I don't see this as a one-sided situation either. Four Fathers co-owner Jason Lucny seemed genuinely concerned about what happened so that he and his employees can work on preventing similar occurrences in the future. I guess one could see me as being a serendipitous member of their quality control team...
     
    #44 beergoot, Jun 29, 2018
    7irondave likes this.
  5. mickyge

    mickyge Grand Pooh-Bah (4,232) Nov 1, 2014 Massachusetts
    BA4LYFE Society Pooh-Bah Trader

    I work around the corner from Julio's, I'm in there quite a bit and I second your comment.
     
    #45 mickyge, Jun 29, 2018
    LeRose likes this.
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