"Draft list last updated: April 22nd, 2013"

Discussion in 'Beer Talk' started by Providence, Jan 10, 2014.

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  1. Providence

    Providence Pooh-Bah (2,652) Feb 24, 2010 Rhode Island
    Pooh-Bah Trader

    I'm looking to get some feedback from folks that work at/own bars or restaurants where they make the tap list available on their website.

    I frequently check websites of bars/restaurants known to have craft on draft. Most of these places put a note on their list that says when it was last updated. I just checked a place near me that has many beer taps (80+). Their list had the date listed in the subject line as when it was last updated (4/22/13). This is not the first time I have seen such. It is indeed a common occurrence at many places in my experience.

    My question is, why? Is it just that the staff member forgets to do it (which is understandable)? Is it that they are updating their lists on facebook but not on their website (and if that's the case, why not update it in both)? Is it that it's just not a priority at the business (in which case, why have it at all)? Is it that there's usually one person really good at keeping it up and then that person quits or gets fired? Is it just straight laziness? Is it ignorance, thinking no one really cares if it's updated (again, then why have it in the first place)? Is it a combination of all of the aforementioned phenomena (it probably is)? Or is there something else, something part of the bar/restaurant bizz that I am just missing?

    I just can't for the life of me understand why an establishment would both have an accessible tap list on their website as well a spot where they write the date it were last updated and then not actually update it.

    Thoughts?

    And yes, I know I could just call the bar and ask what's on tap, but when I'm at work and starting to think a bit about where I may want to grab a pint I have time to check a couple of websites, but I don't have time to call a bar and listen to them rattle off 80+ beers. Plus, if I were a patron at that bar and you tied up my bartender with such a task when I was trying to order a brew I'd be proper bummed.

    For those not in the industry, is this common in your neck of the woods?
     
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  2. surfcaster

    surfcaster Initiate (0) Apr 20, 2013 North Carolina
    Trader

    With you on this. I really like places that keep an updated tap list.

    I have skipped over places that did not have an updated list in favor of those that did when visiting from out of town. What other details are lacking?

    With such an emphasis on seasonals and one offs, it is more important than ever.
     
  3. Ilovelampandbeer

    Ilovelampandbeer Pooh-Bah (1,719) Aug 25, 2013 New York
    Pooh-Bah

    They probably dont care about updating the list no worries...it happens w a few distributors near me that actually have a great selection so i dont think theyre hiding anything...its prob just that they like fb and twitter more
     
  4. Providence

    Providence Pooh-Bah (2,652) Feb 24, 2010 Rhode Island
    Pooh-Bah Trader

    I too have skipped places because of draft lists that aren't updated. Most of the time I don't really care where I end up, but when you're with a handful of people, all of whom have different tastes, it's nice to look at a tap list to make a decision. If Bar A's list is updated and Bar B's isn't, it makes the choice much easier.
     
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  5. surfcaster

    surfcaster Initiate (0) Apr 20, 2013 North Carolina
    Trader

    Surprised more people don't feel so. I try not to judge a book by the cover but in the absence of other information--a tap list on line is what you get when you are visiting from out of town-. OF course some BA reviews are good, too. I agree that the social media outlet is replacing a bit of this but I don't use it.
     
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  6. DaKur

    DaKur Initiate (0) Nov 15, 2012 Rhode Island

    I can only guess Dohertys was and still is focusing on there new location in Warwick. I constantly check there website and know that date. They should at least give updates on facebook like most do.
     
  7. jrnyc

    jrnyc Grand Pooh-Bah (3,012) Mar 21, 2010 New York
    Pooh-Bah Trader

    My preference goes to places with up to date lists, I avoid places with old lists. I like to see what my choices are before I pick a place. Www.beermenus.com in New York is great, places that keep their list up to date get preference from me.
     
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  8. Providence

    Providence Pooh-Bah (2,652) Feb 24, 2010 Rhode Island
    Pooh-Bah Trader

    When it comes to businesses I will most definitely judge a book by it's cover. It's the ol' "dirty bathroom" scenario at a restaurant. Inability to pay attention to something like the tap list on your website can easily become an inability to pay attention to keeping your draft lines clean. That's obviously a stretch, and I am not saying one leads to the other, but again, when the business next door is updating their list and you're not, confidence in your services drops.
     
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  9. andylipp

    andylipp Savant (1,063) Dec 8, 2006 Massachusetts

    I noticed no publicans have chimed in as yet. Interesting.

    Perhaps that is because there really is no excuse. To me it shows, at best, laziness. At worst, it shows a lack of understanding of their customer base. In either case it insults the customer base, and makes me wonder what else the establishment lets slip. If they can't be bothered to update the tap list for months, perhaps they're also lax on food quality, cleanliness, customer service, food safety...

    Also, it's just plain dopey marketing, especially if your defining business proposition is an extensive tap list. Not making an updated list available is like saying, "We have 100 beers! Now guess which ones!"
     
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  10. Providence

    Providence Pooh-Bah (2,652) Feb 24, 2010 Rhode Island
    Pooh-Bah Trader

    Extremely well said.
     
  11. socon67

    socon67 Grand Pooh-Bah (3,895) Jun 18, 2010 New York
    Pooh-Bah

    I factor posted tap lists as part of the service when I rate a location. If the list is not maintained or worse, maintained infrequently, it is bad service. If someone cannot maintain a list are they making sure tap lines are cleaned? It really is all part of the deal when you carry craft beer.

    I try not to frequent these places; there are enough places that do keep a good list that are better choices.
     
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  12. zid

    zid Grand Pooh-Bah (3,132) Feb 15, 2010 New York
    BA4LYFE Society Pooh-Bah Trader

    In my younger days, when I wanted to go out for a beer, I would visit one of my regular bars and pick from whatever they had on tap. These days, it's much more of an effort for me to get out, and now I do so when I know a bar has something I really want to drink. Ultimately, this means that a bar that does not update it's online list is a bar that I do not end up going to. For me, this is due to practicality rather than prejudice.

    There's a place by me that had not updated it's tap list in months. I was in the neighborhood recently and dropped in because they are also a bottle shop. The guy there was very nice and was going out of his way to accommodate me. We were talking about his plans for the bar/shop, and I courteously suggested that they update their tap list. I told him that I often go out of my way to a bar when I know what they have... and there are certainly others who do the same. It's simply good for business. That bar has been updating their list ever since.
     
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  13. crusian

    crusian Pooh-Bah (1,989) May 14, 2010 Oregon
    Pooh-Bah

    I hate this. I often ask why they don't update. the most common excuse is time. they are too busy.

    1. just have a twitter feed in the page instead

    Or

    2. just fuckin take it off the Website!!!
     
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  14. tbaker397

    tbaker397 Initiate (0) Nov 9, 2013 West Virginia

    I run a fairly busy bar/restaurant with 20 rotating taps. A few are static that we keep on all the time, almost all local beers. Whenever we put a new beer on tap, I immediately take the time to update our draft page on our website, and will occasionally post it to facebook if it is a specialty/seasonal beer that people have been asking about. Wish more places would do this, because, as pointed out earlier, it gives people the ability to see, and maybe even decide what they would like to drink before getting here. Since I have taken over here, there hasn't been any instance of someone coming in and asking for a beer they saw on our website and we didn't have it and I take pride in that. Customer service IS the foundation of this business afterall
     
  15. Providence

    Providence Pooh-Bah (2,652) Feb 24, 2010 Rhode Island
    Pooh-Bah Trader

    Thanks for running a tight ship. You bring up another end of this discussion: When you post an updated list you don't have to deal with people calling to ask "what's on tap?" I have never called a bar to ask what's on tap, but I know some that have. I would imagine one wouldn't need to do it if an updated list were made available.
     
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  16. Giantspace

    Giantspace Grand Pooh-Bah (3,043) Dec 22, 2011 Pennsylvania
    Pooh-Bah

    Used to go grab a few beers and eat at a local bar. Draft list goes from amazing to blah. They have NO web site and do not do any draft lists anywhere. I used to drop by a few times a month but the list was not always worth the ride. I asked why no online and was told we want you to keep coming in to see what we have. Well the food prices have gone up and the quality has gone down and I have not been there in over a year. If they had a list I would stop by for beers when the list was good but now I never go.

    I will continue to go to places with updated lists online. I do not use fb or other social media.

    Sure my $600-700 a year does not hurt or help them but multiply that by every person not coming due to not knowing what's on rap and I bet it adds up a bit.

    Enjoy
     
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  17. Giantspace

    Giantspace Grand Pooh-Bah (3,043) Dec 22, 2011 Pennsylvania
    Pooh-Bah


    That is a great way to do things. I do not have issue if you miss a few beers. Business gets busy and that's more important than instant web updates. Kegs kick, I understand. With $ limited I go to places with a list so I pay for things I like and not end up needing to go elsewhere when the list stinks. I do not go out as often as I used to but I use Philly tap finder when I do.

    Enjoy
     
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  18. tjseveryday

    tjseveryday Initiate (0) Apr 8, 2006 Pennsylvania

    If it's not up to date, why have it at all?

    We update ours in "real time".
    It's really not that hard once it becomes part of the routine to changing a keg.
     
  19. t420o

    t420o Maven (1,272) Jul 16, 2009 California

    Most of the best places near me update very sporadically and typically don't have several of the beers I saw on their old list. It's annoying, really annoying (for me, at least). I completely agree with you on this and have wondered the same thing.

    My opinion is that it's laziness more than anything. It's not how I'd operate my business. I feel having an updated tap list can only benefit the establishment, which is why the frequency of non-update tap lists on websites amazes me so much. I don't think an owner or employee who works at a place where this is common is going to come into this thread and admit their laziness though...
     
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  20. DVMin98

    DVMin98 Grand Pooh-Bah (5,125) Nov 1, 2010 North Carolina
    Mod Team BA4LYFE Society Pooh-Bah Trader

    Maybe they don't sell much beer and their kegs aren't turned over very often :stuck_out_tongue:
     
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