Missing package that was Delivered

The same thing happened to me except instead of it being delivered to my neighbors house it just randomly showed up on my doorstep about two weeks later.

As the sender you are responsible to get your trading partner the beer you sent him. If you don't have another mocha wednesday then you will have to negotiate what kind of replacement beers you will send. Or you can ship his beer back. It sucks because you end up out of beer due to someone else's mistake but that is how it works.

 

i disagree here. as the shipper of a trade you need to ensure that your bottles are packed safely and are delivered. if the box is stolen off the porch, that is not the shipper's problem. if you are a nervous receiver or have had boxes stolen, ship them to your office or somewhere that someone will be to accept no matter what (require signature if needed)...or route it to your local office for in person pickup.

if fedex says the box was delivered and they do the due dilligence of trying to make sure it didn't get sent to roxbury court instead of roxbury street and still nothing, sorry receiver, you are out of luck on this one. boxes get stolen from porches ALL of the time. i live in a safe neighborhood, but UPS has had boxes stolen on my block (i had a box from bell's swiped once) and they refuse to leave packages now...royal pain, so i don't use them for beer and if i have to use them i have it go to my office.

in my opinion, a shipper cannot be held liable for a box disappearing after delivery. after all, there is no recourse or proof of anything beyond a delivery confirmation.

 

I'm with Evan on this one.

 

I dont think this is on the sender, but in the spirit of being a good person and beer advocate, the two traders should see if they can work something out.

 

I had something similar happen with a package sent to me via FedEx a few years ago... The tracking information said it was delivered but I never received it. When I spoke with customer service they were able to tell me that it was mistakenly delivered to a building at the end of my block.

They were unable to explain how they could tell from their tracking system the street address that it was delivered to incorrectly, but still report that it had been delivered successfully.

I got pretty sick of dealing with them so instead of having them pick up the package and attempt to deliver it again, I just waited outside the building until I met someone going in, and told them there was a package for me in the lobby and they brought it out.

 

You make a solid point. When I had my mishap I didn't ask the sender for a new box but if I was the sender I would send a new box anyway. I'd rather be out beer then have my trading partner be out beer.

I'm not saying that it is the shippers fault it got stolen but he is responsible for getting the receiver his beer.

Every since I have been on this site and trading I have heard everyone say that it is always on the sender to make things right with whatever he ships. How is this different than if FedEx opened up a box and destroys it? Would the receiver just be sol then to?
I guess this is something you need to discuss with your trading partners prior to shipping.

 

For sure a sticky situation. I would make sure to be in constant communication with my trade partner so he/she didn't feel like they were getting stiffed. I would also work something out like maybe a replacement box after a few weeks of trying to track it down. I have mentioned this before here, but I have had boxes taken from my porch and I almost didn't even wanna say anything to my trade partner because I felt it wasn't their fault. Now I have every single box held at a fedex location if I'm not going to be home.

Its an easy thing to do, just hop onto Fedex.com and track the box. Then at the bottom select the "Have the package held at a Fedex location" tab. Fill it out but make sure to do it as soon as possible because if you do it the night before or day of delivery it will still likely show up at home. Also alert your trade partner so they don't getfreaked out by the scary email "Box is being held at Fedex".

 

It's always up the shipper to get the receiver their beer.

 

I'm definitely not a 100% believer in this in this particular situation. This isn't a box that was "damaged" during transit, broken bottles in said box being delivered to recipient, frozen bottles, etc. This is a box that was delivered. Not sold that its solely on the sender to replace bottles. There is a lot of trust being taken for granted that it actually didn't get to the right destination or that receiver is claiming they never got it, when in reality, they could have. Not accusing anybody here, but just laying out a scenario. What if I traded a BA Abraxas to a BA for a DBH. His box arrives at my house and my box shows it being delivered. What if she or he says they never got it, although it shows delivered. We agree to send his DBH back. Being the sender, the recipient will not only get his DBH back, but could also be blowing smoke up my butt by saying that they never received the box even though its says delivered. They actually did, and now have both the DBH and BA Abraxas. The sender (me) is now SOL without having any fault in the box being delivered on his end, but on FedEx's end who said it was delivered.

Unfortunately this is a sticky situation, that hopefully both traders work out somehow. This is just a scenario that may be unlikely, but still could happen. We all know about the rewaxxed bottles, so anything can happen.

In the future you could have packages delivered with a required signature. Not that that helps now.

 

I am normally in the shipper is at fault group, but in this situation, it sounds like it should have been delivered. The box is not damaged (which would be the shippers fault), did not get sent to the wrong address (shipper's fault), and was "delivered".

It sounds like it was stolen off of the receiver's porch. The receiver could do more to prevent this from happening than the sender (say pick up from FedEx location for free). There is absolutely nothing more the shipper can do to prevent this. The only one who could have was the receiver.

Just my take. If I was the shipper, I would be in contact with the receiver and do everything I can to track it down. I would also have no issue sending a couple more bottles, but I would not send the full amount again more than likely (unless it was an easy to get beer off the shelf).

But, I have never had this happen, and if I was the shipper, I would probably feel guilty like the OP and want to make it right. It is a tricky situation.

 

Bad traders, rewaxed bottles? Why not bad receivers. It could happen.

 

Signature required is probably a good idea. I agree with @powpig2002 , in this situation there is no proof that the receiver didn't receive the box.

 

I had issues twice. The first time FedEx said delivered and I was home working. They literally would have had to walk past my front window to deliver it. Later that night a minivan pulled into my driveway and out came a guy with my box. Same house number, completely different street in the same zip code. My address was correct. Shipper was great and called in a trace. He offered to make it up and the offer meant a lot to me.

Second issue was around Christmas. FedEx marked a package as delivered. I got home and nothing was there. I never got an exact answer, but I found out my wife put a return out to be picked up by UPS. That packafmge was not picked up and when my wife called UPS they said they did grab a package. UPS said it could not be returned or stopped. Contacted Pottery Barn and they were useless. UPS blamed Pottery Barn and vice versa. Had at least 2 dozen calls between them because they were very hard bottles to obtain. I got no refund, however the sender sent me a much appreciated consolation package.

Shit happens. How a trade partner handles it lets you know if you want to do future business with them. Personally I would offer to make it up because that is what I would want.

 

I had to look up their BA names, but cheers to both of these CA traders:
@JitsuBrew and @fthegiants

 

Just my experience with this... Received an email of delivery notification from FedEx late one Saturday afternoon when I was home... no one had knocked at my door, checked outside... there was absolutely no package there. Waited about an hour, called FedEx. Told them what happened and they told me they were looking into it...

Magically the package shows up on my front porch when I go out to take for my dog for a walk the next morning...ON SUNDAY, yeah, FedEx does not deliver on Sunday... Something shady happened here, I have no clue what... but in the end I got my brews and all was well...

 

If the shipping company says the box was delivered even AFTER all "reasonable avenues of investigation" were reached then it has pretty much always been "it sucks to be the person on the receiving end".

Reasonable avenues of investigation...
--Neighborhood search
--Check the front/back porches and under/behind bushes
--FedEx trace for the box.
----Contacting the driver to actually do a step-by-step breakdown.
----Contacting the local hub manager to RE-CONFIRM that everything has been done as expected.

That said, it does happen. Boxes get delivered to the wrong address and are gone forever... They do get stolen.

If at the end of the road FedEx says "delivered" and the investigation doesn't turn up the box, then the receiver is the one who is left out in the cold.

Remember, the shipper can ALWAYS ask for a signature request upon delivery... Almost nobody does, but I always ask if my shipping target wants one.

I think that most of the time here on BA, there will be a happy medium where the receiver at least gets a decent box down the road or perhaps consideration the next time you get some cool bottles. Most shippers ultimately try to make right with the receivers. The receivers are kept close to the front of the que for the next cool release or trade.

If you trade long enough, you ultimately spend a fair amount of time on both sides of this situation. You try to figure out where the box that was supposed to be delivered to your house went missing.... And you work as the shipper to do everything you can to facilitate the "back-story" for the receiver... "Oh... I shipped my old college roommate a box to say congratulations for his new baby! Oh, I'm not supposed to ship beer? Oh god... I am so sorry... I'll never do it again... He just seemed a little depressed and I wanted to brighten his week. He really needs a pat on the back... Can we work this out?"

Despite all of the recent threads, there are surprisingly few assholes and bad traders on here.

 

I typo'd on a label last month, a house number 2576 vs 2756 type issue. It didn't get delivered, (I'm assuming the typo'd address didn't exist or something), and was sorted out the same day. I felt really stupid though.

Its theoretically possible this happened here too, just that the typo'd house number did exist, and there was no one there to sign for it so it was left at the door.

 

Happened to me once. FedEx delivered it to the wrong building. The receiver took full responsibility because it was "delivered" and he thought it was stolen. Even so, I was in the process of sending a make up box as a courtesy (since I don't have more of the beers I sent). It showed up 2 days later as FedEx went back, grabbed the box, and delivered it correctly. Now I ask my new trade partners to review my profile for information regarding signature requirement and spelled out my responsibility.