Does craft beer have room for this type of customer service?

Yeah, this is pretty messed up. Looks like Alpine might be coming to Texas soon through Green Flash. I was planning on buying Nelson and the likes when they get here, but not anymore.

 

Entertaining thread. I don't care who they insult. I'd still buy their beer, if it was available locally.

 

Total dick response, possibly the worst customer service I've seen and I give classes on it, but how do you forget to pick up something you paid for? More alpine for me it seems.

And whats up with the false review from you and a buddy? If you had the beer at the brewery, how do you forget to pick up the beers? Seems like you got it out for Alpine.

 

Hey you guys, terms are terms. Do you have any idea how much space 2 bottles of beer take up? Rent ain't cheap...

 

@JoeyStats707 nice detective work there DA. Does raise a few flags. Not to insult you OP, but it does seem this is the first post you've ever done. Kinda strange. What media form is this msg and has it been 'tampered'. I'm sure it's prob legit and gross, just hmm

 

The terms of the special buy deal were very clearly stated, but OP's history on this forum too vague, I suspect he is trolling - But if the incident is true, I am sure in-store credit is more than acceptable response to the situation. I don't have a problem with Pat's alleged responses at all, I think they are funny and consistent with the tone of the original offer, they said the brewery staff were going to drink any bottles not picked up in time. How much clearer can you make the terms of the deal?

 

Seeing as the profile is from back east, I find it very hard to believe they remembered to buy beer, but somehow they forgot to plan the trip during the window and forgot to buy plane tickets and a hotel room? I smell a troll.

 

It is true and it's been posted all over the internet. OP isn't the person in the email, by the way, he just copy and pasted from elsewhere. The problem here IS Pat's response. I work in customer service and his response is a very easy way to lose a lot of business. This whole situation is really good way of showing those who are empathetic, and those who aren't.

 

Perhaps, and thanks for clearing up the OP involvement, (sorry about that, PorterPatron !) but I think Pat's alleged responses are funny - dark, a little insulting, but still funny to me since they are consistent with the clearly stated terms of the offer. I suppose whether it is bad customer service really comes down to how the deal works out for the actual parties involved, neither of which have appeared on Reddit or BA,...

Found a comment on this Reddit thread that cracked me up, " If you're expecting a drug-dealer to make exceptions, you're gonna have a bad time." Ha!

 

This is ridiculous and unacceptable. I once sent a letter to deschutes regarding an issue that happened at their Portland pub and they were extremely professional and gracious. They sent me a $100 gift card and offered a private brewery tour to make it right. If you paid for beer and invested in their brand, then you should get beer or at least a polite message explaining why you can't pick up the bottles you paid for. Won't be supporting Alpine

 

I think they were seeing how far they could push you. Show up in person demanding your beer. Then, if they don't give it to you, order more, and walk out without paying!

 

Absolutely no point in listening to anything else you have to say.

How could you not have a problem with that?

He freaking laughed when the guy asked him a question, who does that? Is this guy 15 years old? He is owner of a company and he seems to think he's leading a frat party or something.

I prefer places I do business with and give money to at least act with common decency rather than immaturity.

Plenty of beers to drink. NOT drinking Alpine is absolutely no skin off anyone's back, and that's what I suggest everyone do.

 

My experience with them was similar. I absolutely love Deschutes. They make great beer and not just in one style, the people working there are some of the nicest people you will meet and their beer isn't marked up like crazy and it quite affordable. One of, if not my favorite brewery out there.

Customer service goes a long way.

 

Right on lol the merchant (Alpine) will also have to pay and extra fee for a chargeback so OP will have last laugh

 

Fine Print undermines fair business practices.

Terms and Conditions = Ways In which I can screw you over , and in such ways that are upheld in courts.

Beer Sales should be ( but obviously are not always the case)

Terms : Beer for sale to individuals of legal age
Conditions : Legal Tender only-->Pay per fl. Oz unit. --> Agree to pay any federal or state glass/can deposit.--> All sales are final unless beer is infected within a certain reasonable time period.

 

No, sorry, Pat's attitude is the problem. If we all stopped buying his beer, he wouldn't all the sudden become Mr. Niceguy.

 

@PorterPatron Can you please clarify your obviously ridiculously biased 3.1 rating of Kiwi Herman on release day when you live in New Hampshire? Obviously there is some motive behind your calling out of the brewery and the low rating.

 

I know Pat has a reputation for these kinds of things, but isn't it possible there were prior emails that were excluded that could have instigated this response? Obviously Pat doesn't care, but this could have been snipped out and taken out of context.