Help. I selected the wrong renewal rate.

Help Discussion in 'BeerAdvocate Talk' started by StoutKeith, Jan 1, 2016.

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  1. StoutKeith

    StoutKeith Initiate (0) Jan 27, 2005 Massachusetts

    I am a founding subscriber who's had a continuous subscription which I just renewed. I was charged $24.95 although the original terms were that the rate would never be more than $19.95. May I get this fixed?
     
    #1 StoutKeith, Jan 1, 2016
  2. Stignacious

    Stignacious Pooh-Bah (1,878) Aug 24, 2011 New York
    Pooh-Bah

    That may be tough, seeing as how magazine subscriptions were outsourced in order to better handle increased demand. I'd go directly through the "Contact Us" link at the bottom of the main page, or email [email protected] and see if you can get a hold of somebody.
     
    #2 Stignacious, Jan 1, 2016
  3. Todd

    Todd Founder (13,518) Aug 23, 1996 Finland
    STAFF Mod Team Society Pooh-Bah

    Sounds like you selected the $24.95 option vs. the $19.95 option. And I'm not sure what @nyyfanatic213 is talking about, but fixing this is easy as we have full control over managing subscriptions. We'll go ahead and refund the order within the next 24 hours and you'll simply need to place a new order under the correct rate.
     
    #3 Todd, Jan 1, 2016
    RBCORCORAN, Harrison8, MisterB330 and 1 other person like this.
  4. Stignacious

    Stignacious Pooh-Bah (1,878) Aug 24, 2011 New York
    Pooh-Bah


    I was honestly under the impression that when subscription management was shifted to Subscription Genius, you had less immediate control. My mistake.
     
    #4 Stignacious, Jan 1, 2016
    2beerdogs likes this.
  5. StoutKeith

    StoutKeith Initiate (0) Jan 27, 2005 Massachusetts

    @Todd Thanks. When I got the renewal screen the only price I could see was $24.95. I tried to enter a promo code and that didn't work but all's well that ends well.
     
    #5 StoutKeith, Jan 1, 2016
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