Commercial bottled product failures?

Discussion in 'Beer Talk' started by djtechman, Jul 28, 2017.

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What do you do when served a beer that doesn't taste like beer?

  1. Send it Back

    36.4%
  2. Force it down your gullet - it's still mostly beer right?

    18.2%
  3. Ask for a second opinion from the staff

    45.5%
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  1. djtechman

    djtechman Initiate (0) Jul 27, 2017 Colorado

    Hello,
    I've been learning as much as I can about brewing from my commercial brewmaster friends as possible while restricting my home to "serving kegs only".
    Recently I've had experiences with 2 different brews that left me questioning the quality/consistency of some big-name breweries, and I'd love feedback/input/advice on my experiences:

    1. Boulder "Shake" Porter - My wife loves this brew and true to it's namesake, I agree it tastes much like a chocolate shake- but even better b/c it's beer, and a dark beer at that. We've sampled this one on tap and in who knows how many bottled sixpacks. Unfortunately we picked up a 6-pack recently that did not at all meet our expectations for this beer. I know it's hard to tell from anecdotal descriptions, but this one tasted soapy. We doubted ourselves, clearing our pallets and cross-confirming what we tasted. This one also left a distinctly soapy texture in our mouths that lingered for a long time and couldn't be rinsed away. We eventually returned to our local store, which they agreed to swap out for another flavor with no further questions.

    Would this be a case of failure to purge the star-san before they started filling bottles? I've heard of this when I lived in Ft. Collins and routinely traded computer service for beer with local brewery employees, but is it really that common to make it to a liquor store across the state?


    2. (Frisco, CO) Backcountry Porter - This is one we've never sampled before. After cracking the first bottle I took a gulp and was surprised by the extreme carbonation. Not only did it have an acidic bite that I've never encountered in a porter - but it was also so foamy and over-carbonated that I could barely drink it without foaming at the mouth. My wife tried one and said she couldn't stand the acidity and carbonation. When I try to pour one in a glass, it doesn't matter how flat of an angle I hold the glass or how slowly I pour, it always overflows with head. I poured another glass as carefully as I could, letting it settle enough to get about 2/3 of the bottle in my pint glass... then I let it sit in my sink for 30min. I came back and it had a frothy, fine head that protruded above a more course foam in peaks. After 30min there was still >3 inches of foam in the glass.

    Would this also be a case of star-san laden "first 6-er off the line" or...
    Is it possible that the gas blend was so out of control that it left us with that flavor and foam - and we're just not used to it? (I suppose this could be answered by purchasing another pack of the same flavor).

    Other related questions:
    - I know that star-san should not be rinsed out with water because that defeats the purpose of sanitizing. I've also read tons of homebrew stories where serving vessels were mistakenly filled with a small amount of liquid star-san treatment still in them - and they've claimed there was no impact to flavor or health. Is it possible to consume so much diluted star-san that it would harm your health?

    - What's the best approach with stores and breweries if you suspect that what you're drinking isn't just beer? I have utmost respect for the quality control and safety concerns of brewmasters, and I never want to offend or look like a moron or a bunghole - but I love beer and in these 2 cases especially, I'm confident something wasn't right.
    I got my son a sasparilla from my friend's local brewery once and he said "this doesnt taste good". I doubted the kid a lot until I tasted it myself. Turns out they hadn't purged the line before pouring his glass and they apologized profusely for it.

    I'd love to hear any and all input from brew experts and professionals! Thanks
     
  2. Squire

    Squire Grand Pooh-Bah (4,385) Jul 16, 2015 Mississippi
    BA4LYFE Society Pooh-Bah Trader

    Can't answer your technical inquiries but to answer your question I would take them back.
     
  3. bbtkd

    bbtkd Grand High Pooh-Bah (7,790) Sep 20, 2015 South Dakota
    BA4LYFE Society Pooh-Bah Trader

    Last year I had a craft tap beer at a restaurant. The more I drank it, the stranger it tasted, but as I was busy talking to others at the table it was not until I had about finished it that I decided the metallic taste just wasn't right. Rather than complain - which should have been done before it was gone - I ordered another different tap in the hope of getting rid of the metallic taste. That didn't work, so I tried whisky, tried eating, etc. The taste lasted until the next afternoon. Reading up on it later, it appears it was infected. So - in this case, I did nothing, but should have at least let them know they had a problem.
     
  4. PapaGoose03

    PapaGoose03 Grand High Pooh-Bah (6,057) May 30, 2005 Michigan
    BA4LYFE Society Pooh-Bah

    Beer #1 - You sound pretty certain that it is an off-flavor, so I'd take it back. If I were a bit uncertain, I'd get a second opinion from someone who also knows what that beer is supposed to taste like.

    Beer #2 - Your description is very exactly like an infected beer (acidity and over-carbonated), and I'd definitely take that one back.

    For both beers it doesn't hurt to email the brewery to tell them that you're returning their beer to the store for the reasons that you think are correct. The brewery needs to know that they screwed up and that they need to beef up their QC efforts. Beer #1 possibly could be the result of poor storage which could place the blame on the distributor and retailer in addition to the brewery.

    I have taken a 12-pack back to the store only once because of an infection in the two bottles that I had opened, and the store graciously took it back with no issues and credited me the full price of the purchase. Other stories that I've read seem to say that stores are willing to take back beers with an exchange for another beer or a refund.

    Like you said, I've also read that the Star-San does not need to be rinsed from the bottles before filling, but I don't know how much is too much left in the bottle. It believe that it is a mild acid solution, so over-doing it certainly sounds harmful. However, I don't know if Star-San is the product of choice in commercial breweries so that you'd need to suspect it as a possible cause for an adverse taste issue.
     
  5. sharpski

    sharpski Grand Pooh-Bah (3,100) Oct 11, 2010 Oregon
    BA4LYFE Society Pooh-Bah Trader

    If there's any dating or production code printed on the bottle or 6pk holder, note it for the breweries when you contact them. If your state allows the retailer to accept returns, take it back. I'd be real surprised if both breweries weren't interested to hear about your experience.
     
  6. donspublic

    donspublic Grand Pooh-Bah (3,552) Aug 4, 2014 Texas
    BA4LYFE Society Pooh-Bah Trader

    I have had this happen a couple of times. At a high end restaurant that was peddling itself as a beer mecha with food. My first beer was a yellow rose and it was perfect good head, good lacing and proper carbonation. The second beer was Brash ***** Wagon which is in the same wheelhouse as Yellow Rose, they actually look similar. This one came out and I didn't notice it when it was placed on the table, but after my first sip/look (no head, no lacing) I knew something was wrong. I chalked it up to my palate being jacked. It was flat tasting. I finished the night with another yellow rose and realized then my palate was fine, they had a beer/tap issue. I said something to the manager and he sloughed it off. Here recently had the same issue at a new restaurant that just opened. He opened a few months later than he expected and I am afraid he had his beer that whole time. I got a Hopadillo that was flatish, darkish, stale tasting and malt heavy. I notified him that night in a private facebook message.
     
  7. SFACRKnight

    SFACRKnight Grand Pooh-Bah (3,348) Jan 20, 2012 Colorado
    Pooh-Bah Trader

    Just to be clear, star san isn't soap, and will not leave a soapy residue behind or make a beer overcarbonated.
    Beer #1 sounds like possibly autolysis, beer #2 sounds like a typical infection. In both cases you did the right thing. I would follow up with contacting the breweries.
     
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  8. Squire

    Squire Grand Pooh-Bah (4,385) Jul 16, 2015 Mississippi
    BA4LYFE Society Pooh-Bah Trader

    Same thing here when a new owner took a place and wanted a big selection on the beer menu. Of course the distributor complied by unloading some old stock.
     
    LuskusDelph and donspublic like this.
  9. Ranbot

    Ranbot Pooh-Bah (2,463) Nov 27, 2006 Pennsylvania
    Pooh-Bah

    @Mothergoose03 nailed it.
    Also, infections start at the brewery and often are not detectable until weeks or months after the beer has gone to distribution. So, very often the only way a brewer learns they have a problem is from customer/distributor feedback. Send them a polite email describing the off-flavor(s), provide any posted batch numbers or packaged/best by dates, the store you bought it, etc. A good brewery should be very receptive and appreciative of the information, and in my experience they will often try to compensate you in some manner.

    EDIT: Infected beers are harmless to drink, so don't worry... And if you're one with a taste for sour beers, a mild infection might even be preferable, but obviously not what the brewer intended.
     
    #9 Ranbot, Jul 28, 2017
    Last edited: Jul 28, 2017
  10. MikeP64

    MikeP64 Zealot (661) Jan 24, 2015 South Carolina

    I know what my faves taste like so if there is a problem I relish in sending it back.
    For the unknown or a beer I'm uncertain of I always ask for a sample.
     
  11. Bitterbill

    Bitterbill Grand High Pooh-Bah (7,036) Sep 14, 2002 Wyoming
    BA4LYFE Society Pooh-Bah

    I found that mixing an infected beer with a hoppy IPA can prevent drain pours.
     
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  12. Brolo75

    Brolo75 Grand Pooh-Bah (3,134) Aug 10, 2013 California
    Pooh-Bah

    I work for a beer distributor and it is possible that he got a delivery that sat in his restaurant for a few months. I've seen it happen.
     
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  13. Vason

    Vason Initiate (0) Feb 19, 2008 Ohio

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    In answer to the OP, both definitely sound like off flavors that I would have wanted to send back. The Shake I could see as perhaps being oxidation, the Backcountry like an infection. If I were at a bar or the brewery, I would have mentioned it to the server/barkeep, asked to have it replaced if the flavors I had detected were not as intended, and mentioned to them potential causes of the problem.

    I can't think of an instance where a production brewery could have accidentally left a bunch of sanitizer in bottles on the line, most bottling lines I've seen really wouldn't physically allow for that to happen.
     
    donspublic and sharpski like this.
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