No More Taproom Samples

Discussion in 'Beer Talk' started by JuliusPepperwood, Sep 4, 2022.

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  1. GetMeAnIPA

    GetMeAnIPA Pooh-Bah (2,559) Mar 28, 2009 California
    Pooh-Bah

    that’s what this thread reminds me of. Those damn customers! But generally working with the public sucks because so many of them are rude. That’s why I don’t do it anymore.
     
  2. GetMeAnIPA

    GetMeAnIPA Pooh-Bah (2,559) Mar 28, 2009 California
    Pooh-Bah

    That’s what I love about Sierra Nevada’s tap room. They have multiple pour sizes. Usually I’ll get double the pours because I can get half pints. Personally not a fan of 4oz tasters unless it’s a big beer.
     
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  3. woodchipper

    woodchipper Grand Pooh-Bah (3,735) Oct 25, 2005 Connecticut
    Society Pooh-Bah Trader

    I almost never ask for samples, surprise me! I actually have had them offered without asking. My wife asks for samples sometimes, and besides her I have witnessed many strangers ask. I have never seen anyone be refused. BTW, I have been to over 150 breweries and I don't know how many bars and taprooms.
     
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  4. dbrauneis

    dbrauneis Grand High Pooh-Bah (8,071) Dec 8, 2007 North Carolina
    Mod Team BA4LYFE Society Pooh-Bah Trader

    I will very occasionally ask for a sample before purchasing (this is usually when I am just getting a crowler/growler for take away and not having the time to stay and enjoy a few pours) if there is minimal description or the use of an ingredient that I’m just not sure I will enjoy.

    I have learned to change how I order my beer due to getting samples when not requesting one… It used to go something like “Tell me about Beer X and Beer Y” with a response from the server with some amount of description and then me saying “I guess I’m going to try Beer Y” only to be brought a 2 oz sample when I intended to get a full pour of that beer.

    Now I have to make sure I don’t use the word “try” when ordering a beer.
     
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  5. PatKorn

    PatKorn Pundit (971) Aug 30, 2007 Hawaii

    If your owner/boss says to pour samples you pour samples. Its called work, not fun. You work for the customer, no matter how much of a pain in the ass they are. Cheers.
     
  6. MistaRyte

    MistaRyte Pooh-Bah (2,681) Jan 14, 2008 Virginia
    Pooh-Bah Trader

    I am a flight/sample hater. For the former, because they impede progress ("yeah, I'll get a flight" and fumble over a card of beers to pick when the line is 20-deep), and generally are a time-consuming pain-in-the-ass to assemble. For the latter, because I see them abused way too much. People getting 2-3 samples before settling on something. Make a decision, commit to 12-16 ounces.
     
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  7. donspublic

    donspublic Grand Pooh-Bah (3,552) Aug 4, 2014 Texas
    BA4LYFE Society Pooh-Bah Trader

    Probably in the past 5 years I have never asked for a taste/sample. If I am on the fence about a beer I usually ask the person pouring what they think, if they give it a good rec, I will trust them. If they offer a sample, sometimes I will take it, but I usually follow up with do you offer half pours and just get one of them. That is usually the way I work myself into a half pour vs a full pour which is what I normally want when visiting a new brewery. I honestly don't blame busy breweries from not wanting to deal with them as they can be rather time consuming if you are swamped.
    I remember my first trip to Jester King and getting my panties in a wad on how slow the line moved, but honestly they were selling and experience. Every person that walked up there and asked questions the bartender took their time and explained every single beer on that tap if needed to satisfy that customer and never once seemed put out. So totally impressed with how they handle/deal with it. Lots of people roll thru there based on JK's rep with no idea of what kind of beer they have. In retrospect, not sure if they did samples, just remember them going on with descriptions of the beer.....
     
  8. woemad

    woemad Grand Pooh-Bah (5,601) Jun 8, 2003 Washington
    Pooh-Bah Trader

    Small samples free of charge is pretty standard in my area.
     
  9. Immortale25

    Immortale25 Grand Pooh-Bah (3,775) May 13, 2011 North Carolina
    Pooh-Bah Trader

    I like that. And you bring up a good point. If the servers/brewers are annoyed by people asking for free tastes, a perfectly reasonable response would be "we don't offer tastes, but we do flights." The situation @JuliusPepperwood brings up is a flexible one that need not go to the extreme of NO MORE TAPROOM SAMPLES. Some breweries will always offer tastes, and that's ok. Some customers who are used to breweries offering tastes may ask for some when visiting a new brewery, and that's ok. Some breweries will have a strict "we don't offer tastes, but you can buy a flight or half pour" policy. And that's ok. True, the people who grumble after being told that are dicks, but we're all adults here and should at least try and be respectful of whatever policies the brewery you are a guest in adheres to.
     
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  10. Immortale25

    Immortale25 Grand Pooh-Bah (3,775) May 13, 2011 North Carolina
    Pooh-Bah Trader

  11. PolskaKielbasia

    PolskaKielbasia Zealot (509) Dec 24, 2018 Minnesota

    I don't think I've ever had a sample aside from the 1-2 times I was offered one by the bartender.

    I tend to stick to fairly straightforward beer styles and don't think I've ever had a "basic" IPA, porter, stout, or lager that I couldn't finish.

    It's the crazy beers that have always let me down (e.g. imperial IPA infused with goat cheese, dill pickles, and curry), and I almost always avoid them. Not even worth sampling most of them IMO.
     
  12. Immortale25

    Immortale25 Grand Pooh-Bah (3,775) May 13, 2011 North Carolina
    Pooh-Bah Trader

    This reminds me of the time almost 10 years ago I was at a renowned beer bar in New Orleans. I either said "can I try?" or "can I have a sample of (x) ?" And the bartender pours me a full 4 oz sample. I say "that's a very generous sample." They say "Oh no, you're paying for that." I had no idea they offered small pours because it wasn't listed on their menu
     
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  13. unlikelyspiderperson

    unlikelyspiderperson Grand Pooh-Bah (3,966) Mar 12, 2013 California
    Pooh-Bah Trader

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  14. unlikelyspiderperson

    unlikelyspiderperson Grand Pooh-Bah (3,966) Mar 12, 2013 California
    Pooh-Bah Trader

    I'll say this, one thing I really enjoy about going to breweries or bars that specialize in the wide variety of beer styles is geeking out about a product I really enjoy with professionals and fellow enthusiasts. And one thing that has really endeared various places to me is when I've been having a good beer dork session with the bartender/other bar stool occupants and the bartender has spontaneously provided samples of different beers to compare/contrast.

    I get that people are human, and thus some of them are absolutely rude pieces of crap. But, much like the issue in OPs last thread about their frustration with bad etiquette at the tap room, the fact that some people are shitty isn't a very good justification for dismissing some particular practice entirely. That is, after all, the logic of prohibition. Some people are horrible about alcohol, so no one should drink alcohol.
     
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  15. John_M

    John_M Grand High Pooh-Bah (6,849) Oct 25, 2003 Washington
    Mod Team Society Pooh-Bah Trader

    Where I live (PDX), most places will pour you a sample taste without any problem, even those places that also happen to sell 4/5 ounce tasters. It's not something I take advantage of very often, unless the brewery is a complete unknown to me. Even then, I'll offer to pay for it, or I just augment my normal tip by a couple of more bucks. Many places will pour you a sample without even having to ask... just express curiosity in a particular beer and they'll often pour you a taste.

    The couple of places that won't pour a sample if you ask, I factor that into my decision to go there. If they happen to have something on tap that I'm familiar with and really want to try, then I'll go there. Otherwise I generally won't.

    There are breweries and taphouses all over the place in PDX, so customers have a lot to choose from. That really puts them in an unusually strong bargaining position, and I think that's probably a factor. Breweries and taphouses are willing to go the extra mile when it comes to customer service, and that generally includes providing free samples. That being said, I almost never see anyone abusing this level of generousity, and most customers seem to tip well in response.

    In the end, it seems like the minimal amount of expenditure incurred by the brewery/taphouse is more than offset by the goodwill their generosity engenders. If that wasn't the case, I expect the number of breweries/taphouses providing free samples would be much more along the lines of those that currently have a no free sample policy in town.
     
  16. GetMeAnIPA

    GetMeAnIPA Pooh-Bah (2,559) Mar 28, 2009 California
    Pooh-Bah

    Lol! so if you bring your kids and ask for a sample just expect to get yelled at, or worse.
     
  17. unlikelyspiderperson

    unlikelyspiderperson Grand Pooh-Bah (3,966) Mar 12, 2013 California
    Pooh-Bah Trader

    Yeah, I'd hate to see what happens when I ask if my toddler could try the new pastry sour.
     
  18. dbrauneis

    dbrauneis Grand High Pooh-Bah (8,071) Dec 8, 2007 North Carolina
    Mod Team BA4LYFE Society Pooh-Bah Trader

    I have no problem with places not offering free samples. I have no problem with places suspending the offering of flights when they are busy. I love it when a place offers half pours.

    The only place that I complained about with a policy like you describe is one local to me that only offers half pours on the low ABV beers which are normally served in a 16 oz glass. High gravity (their descriptive term for the others beers) are only available in 12 oz pours - no half pour for the high ABV beers. Makes no sense to me since those are the beers I would normally want a smaller serving when I’m out and about.
     
  19. Redrover

    Redrover Grand Pooh-Bah (3,676) Jan 18, 2003 Illinois
    Society Pooh-Bah

    I never ask for a sample, but by just talking to the bartender/brewer about their various beers, damned if I don't get offered samples all the time.

    Some times, they don't even ask but just plop down the sample and say something like I think you will like this, or what do you think about this new beer.

    It cant be my looks so maybe just taking an interest in their wares & business is the key.
     
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  20. JuliusPepperwood

    JuliusPepperwood Initiate (0) Jul 21, 2013 North Carolina

    I promise I'm always friendly to all my customers! :grin:

    But I do see some negative behavior in taprooms but safe to say all service industry positions are subject to crappy customers.

    I maintain samples aren't necessary but I have to say if I opened my own brewery I'm sure I'd offer samples and flights. Maybe no flights on the weekends though.
     
    #60 JuliusPepperwood, Sep 6, 2022
    Last edited: Sep 6, 2022
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