Does craft beer have room for this type of customer service?

Discussion in 'Beer Talk' started by PorterPatron, Jan 31, 2015.

Thread Status:
Not open for further replies.
Page 1 of 19
  1. PorterPatron

    PorterPatron Initiate (0) Feb 25, 2010 New Hampshire

    [​IMG]
    [​IMG]

    Has some craft beer become so sought after that brewery staff/owners think they can treat paying customers like this and continue running a profitable operation? When the supposed "beer bubble" finally bursts, will super hyped beer still keep these breweries afloat? IMO this is shameful.
     
    #1 PorterPatron, Jan 31, 2015
    NJTransplant, afrokaze, DWheeler379 and 8 others like this.
  2. markgugs

    markgugs Initiate (0) Dec 20, 2006 New Jersey

    I can't wait to watch this thread unfold...before its inevitable lock and/or deletion
     
    #2 markgugs, Jan 31, 2015
    Justdoit1234, UTvols05, Boca-X and 16 others like this.
  3. offthelevel_bytheplumb

    offthelevel_bytheplumb Maven (1,277) Aug 19, 2013 Illinois

    You should have known the terms of the sale. That dude from Alpine seems like a prick though.
     
    #3 offthelevel_bytheplumb, Jan 31, 2015
    Boca-X, CraigTravor, SpecialAgentDaleCooper and 26 others like this.
  4. Tdizzle

    Tdizzle Initiate (0) Dec 19, 2006 California

    Sorry to see this, unless he was messing with you and you will get a refund or bottles of something. Otherwise, it sounds like his 13-year-old nephew was the one responding to your inquiry.
     
    #4 Tdizzle, Jan 31, 2015
    Boca-X, a74gent, gopens44 and 4 others like this.
  5. Tdizzle

    Tdizzle Initiate (0) Dec 19, 2006 California

    Regardless, there is a more professional way to respond to a paying customer's plea for mercy. I would be seriously pissed if any business responded like this to a question of mine.
     
    #5 Tdizzle, Jan 31, 2015
    m34josh, jj139, darthvohn and 20 others like this.
  6. AugustusRex

    AugustusRex Initiate (0) Apr 12, 2013 Canada (ON)

    In Canada the federal government has laws in place that override some forms of unfair terms of sale. Check out your state/federal laws.
     
    #6 AugustusRex, Jan 31, 2015
    FUNKPhD, SebD, nsheehan and 1 other person like this.
  7. BeerBaron666

    BeerBaron666 Pundit (772) May 13, 2009 California
    Trader

    Pat is #1 craft troll.


    Can't wait to get back down to alpine
     
    #7 BeerBaron666, Jan 31, 2015
    SpecialAgentDaleCooper, J-Pro, Aldogg007 and 4 others like this.
  8. Tdizzle

    Tdizzle Initiate (0) Dec 19, 2006 California

    Two things:
    1) Their beer is noticeably different (not as good) now that Green Flash is brewing it. I am not trolling; a few brewery sales rep friends of mine have noticed this phenomenon, too.
    2) The person who responded to your inquiry is notorious for exhibiting strange behavior; a symptom not uncommon of some craft beer figureheads.
     
    #8 Tdizzle, Jan 31, 2015
    Last edited: Jan 31, 2015
    Boca-X, Beericjb, Jugs_McGhee and 2 others like this.
  9. AlienSwineFlu

    AlienSwineFlu Savant (1,135) Dec 14, 2012 Ohio

    He's a prick, plain and simple. It's not funny. The customer was being polite, he deserves the same courtesy. Pat could have responded professionally and said "sorry, but we can't do that. Blah blah. Sorry about that, thanks for your interest in our product!" He didn't have to act like a child and mock a customer who buys his product. Absolutely ridiculous.
     
    #9 AlienSwineFlu, Jan 31, 2015
    Theniz, Stormfield, darthvohn and 43 others like this.
  10. beernazi

    beernazi Initiate (0) Dec 5, 2012 California

    the way he responded was totally ridiculous, but i still find it kind of funny...
     
    #10 beernazi, Jan 31, 2015
    SpecialAgentDaleCooper, J-Pro, FUNKPhD and 8 others like this.
  11. wesbray

    wesbray Initiate (0) Feb 29, 2012 Canada (AB)

    What a lame ass tool. Who does he think he is?
     
    #11 wesbray, Jan 31, 2015
    Stormfield, BoomKentucky, nsheehan and 8 others like this.
  12. Teen-o

    Teen-o Zealot (607) Dec 28, 2014 California

    Beer or not, that's not cool.
     
    #12 Teen-o, Jan 31, 2015
    ajr24, BoomKentucky, dianimal and 2 others like this.
  13. GlenMillsBeer

    GlenMillsBeer Devotee (349) Jan 19, 2014 Pennsylvania

    And from someone who was a firefighter I guess now he's just a dick. He also sold out to green flash so he must not have much to lose.
     
    #13 GlenMillsBeer, Jan 31, 2015
    nsheehan, mabermud and FatBoyGotSwagger like this.
  14. AlienSwineFlu

    AlienSwineFlu Savant (1,135) Dec 14, 2012 Ohio

    Not true. There were some, yes. But 4/5 replies were strongly against it.
     
    #14 AlienSwineFlu, Jan 31, 2015
  15. parrotsnest

    parrotsnest Initiate (0) Aug 16, 2010 Washington

    Having never tried Alpine, this doesn't really make me want to trade for any. What a total prick, troll or not.
     
    #15 parrotsnest, Jan 31, 2015
    Axtimusprime, tkdchampxi, Justdoit1234 and 4 others like this.
  16. Tdizzle

    Tdizzle Initiate (0) Dec 19, 2006 California

    Don't you know who he is?!? He's the guy that brews some really good IPA's; cuz nobody else does that. He's the guy that would go on and on to a friend of mine about how he wants to keep his company small and brew beer for the locals, and then sold his company to Green Flash.
     
    #16 Tdizzle, Jan 31, 2015
    DaveAnderson, TTUJohn, FUNKPhD and 15 others like this.
  17. JuicesFlowing

    JuicesFlowing Initiate (0) Jul 5, 2009 Kansas

    I notice a phone number there. I suggest calling them and speaking to them in a reasonable tone, asking them about their behavior, or his behavior.
     
    #17 JuicesFlowing, Jan 31, 2015
    nsheehan, JavaNoire and Shroud0fdoom like this.
  18. parrotsnest

    parrotsnest Initiate (0) Aug 16, 2010 Washington

    I'm going to ask him if his conical fermenters are running...
     
    #18 parrotsnest, Jan 31, 2015
    Theniz, darthvohn, SpecialAgentDaleCooper and 16 others like this.
  19. ricochet173

    ricochet173 Initiate (0) Jul 6, 2011 Canada (QC)
    Trader

    A simple "No, sorry, but that's not possible" would have sufficed; but to rub it in and say they drank them? I hope that prick gets what's coming to him.
     
    #19 ricochet173, Jan 31, 2015
    Justdoit1234, LuskusDelph, offthelevel_bytheplumb and 1 other person like this.
  20. Hugonaut13

    Hugonaut13 Initiate (0) Nov 29, 2012 Illinois

    This thread is absolutely fantastic and it has barely even started.
     
    #20 Hugonaut13, Jan 31, 2015
    SpecialAgentDaleCooper, SouthAtholSuds, vacax and 7 others like this.
Page 1 of 19
Thread Status:
Not open for further replies.