I heard that you must listen to a 2-hour rant from Pat about various issues, while only being able to drink Willy Vanilly, but you can leave with 2 full sized growlers as a reward.
Unless your bottle has contamination or carbonation/flatness issues, in which case you may leave your complaint with the crickets
You are wrong, Pat's 2-hour speech will be about an exciting opportunity to have a time share in Henderson, NV.