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Anyone else ordered a shirt from Hoppy Monk?

Discussion in 'US: South Atlantic' started by LittleDog, Jan 10, 2015.

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  1. LittleDog

    LittleDog Initiate (0) Dec 19, 2014 Texas

    I was in El Paso on work and had a great time and loved Hoppy Monk. So, December 22, I ordered a shirt from their web page. They very efficiently charged my credit card. However, I have never received so much as an email confirmation, let alone the actual shirt.

    Last Saturday, I emailed them, and again, never heard anything and I still don't have the shirt.

    Anyone else had the same problem? Other than telling my credit card it was a rip off and reverse the charges, any suggestions?

    Thanks for any advice.
     
    #1 LittleDog, Jan 10, 2015
  2. aschwab

    aschwab Initiate (0) Mar 3, 2009 Texas

    Have you tried calling them?
     
    #2 aschwab, Jan 11, 2015
    kmello69 and FUNKPhD like this.
  3. Heretic42

    Heretic42 Initiate (0) Aug 31, 2011 Texas

    I would guess that whoever handles fulfillment for their store is/was gone for the holidays. I would give it another week then give them a call.
     
    #3 Heretic42, Jan 11, 2015
  4. LittleDog

    LittleDog Initiate (0) Dec 19, 2014 Texas

    I'll take both of your advice. Another week or so, then I'll google the phone number. My credit card bill hasn't even been sent yet, so there's time to work it out.

    Thanks for the tips.
     
    #4 LittleDog, Jan 11, 2015
  5. kmello69

    kmello69 Initiate (0) Nov 27, 2011 Texas

    It's January 11. The holidays are long over, so I don't really see how this could be an issue. Possible, but seems unlikely.

    I'd call them tomorrow. Why wait a week? Their # is (915) 307-3263
     
    #5 kmello69, Jan 11, 2015
    LittleDog likes this.
  6. Heretic42

    Heretic42 Initiate (0) Aug 31, 2011 Texas

    Mostly just figured that if they took part/all of last week off they may only just be getting to fulfilling and/or shipping orders. A week may be enough time for it to work itself out and I'm a lazy bugger who hates calling businesses.
     
    #6 Heretic42, Jan 11, 2015
  7. LittleDog

    LittleDog Initiate (0) Dec 19, 2014 Texas

    Right? I hate using the phone at all. I pretty much only talk to my mother. Plus, I forgot they are brick and mortar, and I'm used to Amazon etc, where even if you find a phone number. Well, I can't stop laughing at my situation.
     
    #7 LittleDog, Jan 11, 2015
  8. Irrenarzt

    Irrenarzt Initiate (0) Mar 1, 2009 New Mexico

    Old school. Pick up the phone and talk to an actual person.
     
    #8 Irrenarzt, Jan 15, 2015
    tx_beer_man likes this.
  9. aschwab

    aschwab Initiate (0) Mar 3, 2009 Texas

    "Hey, I ordered some stuff online from you 4 weeks ago....where is my shit?"

    And....you would get an answer in less than 5 min.
     
    #9 aschwab, Jan 15, 2015
    Irrenarzt likes this.
  10. LittleDog

    LittleDog Initiate (0) Dec 19, 2014 Texas

    Thought I would update everyone. On the 11th, I emailed them through their web page. Nothing. On the 14th, I sent them snail mail. Nothing. Today, I called. When I called, I was told to call back, no one could deal with it. I filed a contest on my credit card.

    Too bad, it was a nice looking shirt.
     
    #10 LittleDog, Jan 21, 2015
  11. aschwab

    aschwab Initiate (0) Mar 3, 2009 Texas

    Go to their facebook page and ask them. You are much more likely to get an answer on social media when you call someone out than by email/phone at this point.

    Can't hurt. Hell, write a yelp review. I bet you get a free shirt before long.
     
    #11 aschwab, Jan 21, 2015
  12. aschwab

    aschwab Initiate (0) Mar 3, 2009 Texas

    Oh, and you may have to call the EP one as I am guessing they do most of that stuff from there since it was the first one (I really have no idea though).
     
    #12 aschwab, Jan 21, 2015
  13. LittleDog

    LittleDog Initiate (0) Dec 19, 2014 Texas

    Thanks for your advice aschwab. I have always been dealing with El Paso.

    To their credit, and to update and be fair, they did email me in response to the yelp I posted earlier today.
     
    #13 LittleDog, Jan 21, 2015
  14. aschwab

    aschwab Initiate (0) Mar 3, 2009 Texas

    Shocked. As soon as they see it in public, they get concerned. Hopefully they are taking care of you.
     
    #14 aschwab, Jan 21, 2015
    kmello69 likes this.
  15. LittleDog

    LittleDog Initiate (0) Dec 19, 2014 Texas

    I believe all will be made well. J is a great fellow and took full, personal responsibility for the miscues.
     
    #15 LittleDog, Jan 24, 2015
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