Anyone ever contact SS Brewtech?

Discussion in 'Homebrewing' started by PortLargo, Aug 26, 2021.

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  1. PortLargo

    PortLargo Pooh-Bah (1,831) Oct 19, 2012 Florida
    Pooh-Bah

    I can't get through to anyone. In the past when they were a fledgling company they were easy to talk with. Once, one of the founders even got on the line with me to offer some tech advice. But now that they are big and have been bought out they no longer have a phone number, address, or reply to online requests.

    Has anyone made contact recently? I'm getting nothing . . .
    [​IMG]
     
    #1 PortLargo, Aug 26, 2021
  2. riptorn

    riptorn Pooh-Bah (1,776) Apr 26, 2018 Georgia
    BA4LYFE Society Pooh-Bah Trader

    I've never had reason to. Maybe try The Middleby Corp, the outfit that acquired them.
    Or send SS Brewtech HQ a snail mail (cert & RetRec't) at:
    36625 Kevin Rd., Wildomar, CA 92595
    https://www.middleby.com/brands/ss-brewtech/

    ETA: per the SS Brewtech FAQ's "We do however have large distribution partners such as MoreBeer.com that DO have phone support staff that are well-versed with our products and if you purchase from them they'd be happy to support you on the phone during their normal phone support hours."
    Something tells me that's not the route you're looking for.....

    Hit 'em up on FB https://www.facebook.com/SsBrewtech/
     
    #2 riptorn, Aug 26, 2021
    Last edited: Aug 26, 2021
  3. Merlyn

    Merlyn Aspirant (261) Jan 17, 2021 Michigan

    I sent a couple emails (two questions separate emails) a few months back and got a response the next day
     
    #3 Merlyn, Aug 28, 2021
    PortLargo likes this.
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